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“Roberto is very skilled and knowledgeable and also very personable. He diagnosed our son’s problem with his iPhone screen and fixed it quickly. Top notch guy providing top notch service!”
“Really nice ppl! Honestly I drove 30 mins just to get a phone and they had reasonably priced phones with no sim restrictions! This is a place I would totally recommend for someone who needs a phone”
“Great service with Adam @ this location. Live closer to a location in Antioch, but the young men there did not want to help out.Thank you Adam! Will come out to this location for the better service!”
“Robert was awesome he went above and beyond to make sure I walked out with an activated phone after spending 3 hours texting att customer service app people . I was frustrated and annoyed getting no where with their chat representative. If Robert would not have asked me if I had signed in. My wait would have been a few hours.
ATT needs more people like Robert.. He's very professional, polite, and prompt making sure his customers are not waiting to be helped a long time. There were 4 other employees that were on the same shift 2 of the girls were either new or just didn’t care about their job. Anyhow, I appreciate your help Robert!!!
Ps. The music wasn't that bad. Haha!”
“Matt was very attentive and made sure our questions were answered. He also made sure that we understood all of the details of plan changes and phone upgrades. His customer service was on point, and went above and beyond to give us the best offer on our phones. We would recommend him to any of our friends who are looking to upgrade their phones or services.”
“Roberto was the reason for such a great visit. He was prompt with greeting us, fast & efficient with resolving the issue I came In with and went above and beyond helping to answer questions about my bill and future upgrades! I will return to get his specific help in the future.”
“I switched back to Verizon yesterday after being with AT&T for a little over a year. AT&T was a horrible experience from start to finish. Will never do that again. Augustine at the Verizon store was a dream come true he made the transition very easy even though it took two days to accomplish. AT&T made it very difficult. Augustine even set up my Verizon app on my phone. That was lovely. We also switched over our Internet off of AT&T to Verizon. This will be a new experience for us. I look forward to it. No more AT&T complications, drop calls, TV going out on a regular basis.”
“Best experience ever, I went in to get a new iPhone. Ethan went above and beyond to make sure I got the best value for the money. He tapped into every deal available, and I walked out with a new IPhone, Apple Watch and Tablet!Thank you for your service Ethan!”
“Excellent service! Josue helped us out, walked us through everything, and anticipated our questions before we even thought to ask. We had a great experience and intend to return to this specific store for all of our AT&T wireless needs.”
“Our overall experience was amazing. Mason, who was the person who helped us, was very cordial and helpful and had good insight to what would best fit us and where we could benefit the most.”
“By far one of the best experiences at any att store and there's one person to thank for it all.Ira HairIf you are buying anything from this location buy from that man!He's got a good heart. I wish him the absolute best for his service he provided. Loyalty and honesty are NOT the same thing but you earn loyalty WiTH honesty.Ira solved my cell issues and worked with me, patient with me for a few hours. This experience far exceeded any prior.We had genuine conversation and instead of simply trying to make a sale he just DID his job! It's a DoG eat DoG world out there and most people will do anything to sell you crap u don't need but he didn't even try that with me. We both understood at that another location the man wanted to make a sale and did me wrong as a customer. ( my words not his ) but I will never go back to the Lafayette location as I know some of the employees now are not genuinely trying to take care of a customer and have them coming back they are trying to get a quick buck. Well they won't get another from me and I will get his name and I will review him later. Good people do not deserve to be played.Do good... good things come! I will spread the good word and I hope this employee has people flocking to him for his service!”
“Ordering my iPhone 15 Pro Max White was a big pain. I had originally ordered same day pickup at the Danville Location and ended up canceling my order due to the bad customer service i had gotten from the danville site. I had eventually reordered the iPhone and ordered same day pickup at the concord/sunvalley mall location. I had waited the whole day with both call or email. So i waited another day and decided to go in person and was warmly welcomed by Roger. Roger was a blast! He helped me get my iPhone that same day. Had a great time and was taken care of. Roger, i appreciate your help and I hope you get a raise”
“Assad helped me transfer from Verizon to Metro. I had previously gone to this location to ask how I could transfer and Assad was the same person that told me what my steps were. I did what needed to be done on my end and today, I finally stopped in. He was knowledgeable, friendly, and helpful. Oh, and he speaks Spanish for those needing assistance in Spanish.Thank you, Assad!”
“My first visit to this store they actually advised me the best plan for cell service for my family was to not change a thing. Very professional and fair.A month later I came in and my whole families needs for for cellphones and data changed. I told them what my budget was and they came in way under that.And are you ready the whole process took 10 minutes. AT&T is fortunate to have people like Roberto and his team. Thanks again.”
“I want to give a shout out to Cynthia for her extraordinary dedication to her work! January 6th, I walked into the store, to take a number in line. The line was out the door, and of course I was in a rush to attend a class. I asked the customers in front of me to hold my place in line, and shopped Nextdoor. When I came back, I was next in line. Cynthia is an amazingly patient employee with incredible ability to multi-task. She was all alone working the crowd. Once I reached my place at the counter, she happily worked on my phone along with TWO other phones simultaneously. Cynthia goes above and beyond her responsibilities. Your company is blessed to have such a hard working girl! Give this girl a raise. Best of all, I wasn't late for the class I needed to attend across town. I'm so grateful for her diligence.”
“My Samsung zfold just stopped working the screen went black. I was gifted a 12 max pro iPhone but it had a cracked screen. Called cell doc, and in 20 min it was a brand new phone.Thank you I will return again if my phone needs repair.”
10:00 AM - 6:00 PM
1521 Olympic Blvd, Walnut Creek
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“Had no idea this location was even here! Glad we found it as we were able to walk over from Apple Store to get new watch set up with cellular (transfer from old watch to new watch). Dee went above and beyond with her customer service. She not only helped us to transfer the cellular to new watch but was able to correct the issue the service person caused (they cancelled our existing cell service #). Dee was quick to get things back in order for us and even offered to help set up the new watch to ensure it worked correctly right down to putting the new band on for us! She was so professional, patient and kind! Good service is hard to be found and she was absolutely a pleasure to work with. Thank you Dee!! You were so nice and patient. We definitely will drive back out to this location to have service she provided.”
“Emily is very sweet and helpful during my visit at Atnt. Best customer service I've had so far.hope she get the credit she deserves!!! Thank you, I love my iPhone pro max”
“Positive: Professionalism, Quality, Responsiveness, ValueI have had them replace my screen twice now. Their prices are reasonable and their service is excellent. Definitely recommend for any phone repair needs”
“Boost mobile is good. It just needs to be the first to offer top phones for cheap.
Something like this, something that will help the people and we're struggling. Seems like all of our utility bills just like nine times the regular price LOL so somebody somehow has got to cut some slack and make the cheap.”
“Came in with a minor problem that I thought was major not only was this matter handled quickly and efficiently the gentlemen that were there in store were so nice ! Thank you so much !”
“Every time I go into this store, the employees have great customer service. I’m an older millennial so they are able to answer a lot of my questions on gift ideas for kids in my family.”
10:00 AM - 6:00 PM
2390 Monument Blvd Ste B-2, Pleasant Hill
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“I see that this store has a lot of mixed reviews. I can't speak on behalf of the customers or the employees, but I can let you know about my own experience at this store. I recently came in with 2 separate issues; one was about my phone bill and the other was my internet. Both issues were resolved immediately, and I even had my router upgraded for free as well as my site visit (150 dollar fee) waived. The gentleman that assisted me was David Escalante. Give this man a raise!”
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“Received a phone notification that my phone’s battery needed to be replaced/repaired. What a skilled and pleasant person! I was seen immediately and he replaced the battery while I waited, which didn’t last very long. I thanked my lucky stars!”