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September 2023 by Nick Manuel
Excellent service, quality, and value. Alvaro and his team are some of the friendliest and helpful individuals I have had the pleasure of working with. Would highly recommend them to anyone who has any heating or cooling needs.Service: Install AC
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May 2023 by Jenny Hu
Alfa helped me replaced my whole AC, their workers were polite and professional. The owner is very responsive and always able to schedule next day appointment to fix our AC problems. Overall I’m satisfied with their services.Services: A/C system repair
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June 2022 by Rose Parson
Technician came out to fix AC unit outside. He was on time, professional and a nice man. He worked outside for two hours in 95 degree sweltering heat to fix the problem. Just want his bosses to appreciate all of his efforts, as I certainly do, and all of my experiences with this business has always been very positive. Highly recommend!Service: A/C system repair
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June 2022 by Bugzy A.
Technician came out today to fix AC unit outside. He was on time and professional. He spent about two hours outside working on the unit in sweltering heat and got the cool air working again. He was terrific! Astound Real Estate, property management company, that manages community where I live use Alfa regularly. Alfa is fantastic company with professional and dedicated technicians. Highly recommend!! So thankful for their efforts on a very hot day!
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October 2021 by Robert Nordmeyer
I had Alfa remove an existing system that was 35 years old and replace it with a 96% furnace and a 16 seer AC, the crew of 3 technicians did the entire job in one day. Their quality of work was second to none, and I found their price was quite reasonable.I would highly recomend Alfa Heating and Cooling.Services: Heating system installation
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July 2021 by Danny G
Called Alfa appliance to get my a/c repaired. On the first call it took them 3 days to schedule me in. Technician said I had a bad thermostat. I bought another new one. I installed it same problem .called Alfa again told them my issue wasn't solved they scheduled me for another 3 days out . On day of schedule I called for eta . They said they would be getting to me around 3pm . Called back at 5pm guy says they running late . Called at 6pm they would not answer my phone calls . Called back next morning they said they would send someone out. They didn't know what happend but would give me a call with a new schedule time. Never got a call back . I called them back another 3 times no answer . Conclusion poor service, diagnostic was wrong . Would not refer them to anyone . Better to go with bigger companies that know what they are doing I paid $100 for diagnostic. Used another service provider for $125 and got my ac repaired .Service: AC repair
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November 2020 by Tim W.
On the first cold day of the year, my furnace stopped working. I called eleven other contractors; of the four who answered only two were available within the same week. Alfa, however, was able to come out and diagnose the problem within a couple of hours and then returned and installed the necessary replacement part the following morning. And rates were very reasonable.
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September 2020 by Carolina Andrade
(Translated by Google) Very friendly staff(Original)Personal muy amable
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September 2020 by Sarah Daly
I wish I could give them a higher rating. My brand new air conditioning unit broke down in the middle of a heat wave, poor air quality from fires, and a global pandemic. My own warranty company couldn't come out for a week, which was consistent timing with all the other companies I tried to get out immediately to fix the issue. I called the owner of Alfa and within 24 hours, he was able to get a tech out to me, and he was so understanding and kind. The tech was on time, super nice, professional, clean, and fast. The entire appointment took 15 minutes. Love this company!
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September 2020 by Nate X.
I have used Alfa a few times and each time they fixed the issue. Once they even even told me that I needed a replacement rather than a fix. The latest was a fridge issue which they repaired at an affordable price. Well done.
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September 2020 by Adrienne H.
I met Mr. Al when we first moved to Bay Point, he sold us a used washer and dryer, both appliances worked well for many years. My AC went out, so I contacted him, he answered my call immediately, he sent Manny to my home to take a look at the AC and confirmed it needed to be replaced! Manny installed the new AC and Enrique installed the air handler in the attic! They were so professional and completed the install very efficiently! Mr. Al and his team, they do great work and he has great used appliances! Thank you so much!
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August 2020 by Sugi Harto
They are the best in the business, in term of HVAC contractor for residential unit. I am sure of it.Alfa installed new system in our house, 2 years ago, ie: condenser, heater, blower and had us setup for a dual zone system so upper and lower levels can be controlled separately. The installation went well, the crew was very professional and courteous. They also were very clean.This system comes with 10 years manufacturer warranty and 3 years labor warranty. The last 2 years some issues did come up (not contractor's fault):1. An earthquake triggered the gas automatic shutoff.2. The blower motor was defective, replaced at no cost by the manufacturer.3. The capacitor blew out (defective), promptly replaced by Alfa at no cost.The most impressive things for us are how Alfa responded to the issues above. The owner responded the same day, 2 of those issues came up on Fridays late afternoon. The technician came in the next business day. They were even able to install the replacement blower on the Memorial Day.Keep in mind that all these calls are for warranty issues and they knew they would not make any money of them. If that's not the mark of an excellent customer service, I don't know what is. We will highly recommended Alfa to anybody who needs their residential heating and cooling serviced or replaced!
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June 2020 by Kristy Kropa
These people are awesome! They fit me in the same day I called when my AC broke. They were on time and honest about what was wrong and very fair price! I will use them for all of my appliance needs and refer them to everyone. What nice people its so hard to find honest company's now a day they always want to sell you more than you need. Also they charge a $30 diagnosis fee that goes toward fixing it where other company's wanted $130 and it didn't go to the repair. I can't say enough nice things about this company but thank them for being great!
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May 2020 by Tanya S.
They our Great. They are very knowledgeable electricians. They replaced my very old A.c unit with a beautiful smart wall a.c. unit and they were so quick and now my house is Cold again. Their prices are reasonable. I'm definitely using them again for my gas dryer. Support our local business owners..
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March 2020 by A. Smith
On time, quick diagnoses and friendly. Will hire again if needed for washer and dryer.
