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December 2023 by Ruben Felix
Great Customer Service. Always Fast And Friendly. Make you feel right at home.. Good Job Banning O'Reilly's!
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December 2023 by Coach138
Went in searching for 3 things out of stock on 2nd and the 3rd was overpriced to me.
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December 2023 by Annie T.
Absolutely outstanding customer service. Laura was extremely helpful and I bought more than I intended to because of her recommendations. Went into the competitor down the street. Nobody said a word to me. I was looking for the item that I wanted, and nobody offered to help me.I don't find any car parts, but when I do, I'm coming back here
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December 2023 by SB 138th
Went in searching for 3 things out of stock on 2nd and the 3rd was overpriced to me.
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December 2023 by Joseph Bendix
One of the only 2 places in the area with knowledgeable, friendly AND helpful staff. And while you need to watch which brands you pick, they can almost always order you the actual best brand for the type of repair you are working on.
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December 2023 by chuck harris
Have been a long time customer in other cities… however this Banning location is TERRIBLE!! Called ahead and made sure they had the Auxiliary battery for Toyota 2015 Prius plug in. They looked up part number and it was in store I asked if they would install it and that it was in the trunk. Being older and physical problems, I sai great and then jumped the car and drove 3 miles to store.Upon arrival, the same person said they could NOT INSTALL IT due to store regulations. He then told me he could could give me places I could go (duh, with a dead batter). This store was empty with employees standing around but wouldn’t help me. Said because it is a hybrid they can’t change the auxiliary battery??At any rate, they lost a customer for life.I have them 1 star for answering the phone
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November 2023 by Julie C.
Needed a new battery. Went to O'Reilly bought a battery. It was dark and we didn't have the proper tools to put it in. But, Nicole without hesitation came out and put the new battery in within about 5 minutes. We are so thankful. We give her and O'Reilly's 5 stars out of 5.
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September 2023 by Larryspydee Mills
How exactly what I needed helps me out very well very professional
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September 2023 by Kai Kong
The manager was very nice and helpful while I was having a panic attack lol
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September 2023 by Lexus Giovanni
Out of the auto parts stores in the area... O'Reilly's is the best
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June 2023 by Fernando Ortiz
I recently visited O'Reilly auto parts and was impressed with their selection of high-quality parts at fair prices. The store is easy to navigate and has a wide range of products to choose from. I enjoy going there for all my auto part needs.However, during my recent visit, I asked an employee for assistance in looking for an air filter, and instead of helping me find it, he simply printed the part number and told me to look for it in the filters section. While I appreciate that he gave me the information, I would have appreciated some additional assistance in finding the part.On the other hand, when I go to AutoZone, the employees are always friendly and willing to help me find the parts I need. They are familiar with the parts and where they are stocked, so they can quickly grab what I need to speed up the process.Overall, I would still recommend O'Reilly auto parts for their great selection of parts and good quality at fair prices. However, I hope their customer service improves so that they can match the level of service provided by their competitors.
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June 2023 by Daniel McCray
It's like a circle K...convenient and prices are moderate to expensive. Some items are a good bargain but it'll never be the way it used to because of inflation
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April 2023 by Julie Schaefer
Great customer service! Cathy went out of her way to help me. It was a pleasure doing business at this store.
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February 2023 by Bogo Duck
Staff is always very helpful and they usually get my part very quickly if they don't have in stock, sometimes even the same day. Thank you
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February 2023 by Beauregard Shideler
Staff is always very helpful and they usually get my part very quickly if they don't have in stock, sometimes even the same day. Thank you
