-
January 2024 by Lona M.
Hailey helped us order a belt I wanted in my size and was so sweet and helpful! She made our day with her sweet personality! TJMax sure messed up losing her! Haha...Thank you Hailey for all your help today :)
-
January 2024 by Zach S.
This boot barn doesn't usually have my size boot in stock, so I've made the mistake of going to other locations. Jose is definitely the reason to do your shopping here, he is very knowledgeable on boot types, sizing and really any questions you may have regarding your boots. He gave me a very detailed explanation on heeled boots vs non heeled. He saved me from spending hundreds of dollars on the wrong boot and pointed me to the proper boot for my needs. At almost 400$ for a pair I sure would of been upset down the road realizing I had the wrong boot for the job. The expertise here is definitely worth waiting a couple extra days for a shipment!
-
November 2023 by Martha Rios
Awesome customer service. Adriana went above and beyond in helping me find what needed.
-
September 2023 by Linda G.
Love boot barn and they can straighten out a cowboy hat. But your boots, hat and Western wear here.
-
September 2023 by Ismael Diaz
Asked for one of the employees to check for different size in a specific boot. She took it to the back to check and after waiting for 20 minutes they never returned. I then spotted her doing other things around the store. Not sure why I was ignored. I’ll try my luck at another boot barn.
-
September 2023 by Ashley Rice
I am dissatisfied with their communication. I bought and left a hat to be shaped by a certain date, I had to have it by, I was assured that I would have a hat in time by a manager checking me out. However it did not get done, nor was I given a courtesy call that my hat was not going to be ready, was ready or any information on the hat at all. I had to call to wait on hold for 20 plus minutes to find out the hat machine has broken as of last Thursday, an entire week before I called. The manager offered zero resolution.
-
August 2023 by Misty Fenn
This location is nice and new. The store is on trend with today's current interior designs, industrial country. The selections of boots were very plentiful ! Clothes were very stylish! My compliment is the store doesn't carry enough goods made in America, people are really tired of buying clothes from other countries! We don't have enough American made choices! They also need some larger sizes in women's clothes. Other than that, the store is nice and we had good service!
-
August 2023 by Alan Chan
Love the smell of leather. Store was well organized and they had good prices on some items. Recommended
-
August 2023 by Lindsay Rollings
Love the store and friendly staff!!! Only gave it a 4 star tho because the hours are ridiculous for ppl that work weekends but can only go on the weekends
-
August 2023 by Ro Rober.
New location. First time in this one. Attentive staff. Smaller than other locations but had a bit if everything.
-
August 2023 by Maria B.
Large selection of unique men's and women's clothing and footwear. Friendly associates.
-
August 2023 by Mark G.
Nice store and good service lot of nice cloths, hats belts and of course boots Thank You
-
July 2023 by Andy Rodriguez
Definitely a fan of the modern look of the new location. All the workers were very friendly. But, I have never been helped out like today. Jose's knowledge on merchandise is beyond what I have ever experienced with any worker at various locations. He was very patient on explaining the differences in cowboy hats. From knowledge of felt, to recommendations of personal experiences and up keeping. I was amazed on how much I learned on cowboy hats. Can't wait to wear my new Serratelli hat. Keep up the great work Jose!
-
July 2023 by Edward Espinosa (CHICO)
Friendly staff ready to help you out upon arrival. Lots of western clothing and boots for the occasion. On the plus side this store has work boots that are durable and great for tough work. Plenty of parking and a lot shorter drive from the San Bernardino location.
-
July 2023 by Derek Pratt
The employees are very nice and very helpful. The store is very clean. Will put together
