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January 2024 by The Limited Company
Horrible customer service at this branch by Ashley Campos and Richard Navarte the branch manager .
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July 2023 by Rony Perez
VERY BAD SERVICE, SLOW, AND ASIAN LADY AT DESK DOES NOT CARE ABOUT HER JOB, ZERO IMPORTANCE GIVEN TO CUSTOMERS.MANAGER WILL WRITE ANY AND ALL EXCUSES FOR HIS BAD WORKERS DO NOT DO BUSINESS HERE.
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April 2023 by Tler Müntz
Personal always friendly, and eager to tend to My banking needs. They were very helpful in guiding me to the Best banking products for goals.
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March 2023 by Niorkelis Romero
Friendly staff!! Today we had the opportunity to be attended by Mr. Juan Jacinto and he was very kind and patient, thank you very much! We will surely return to this place in the future ? ?
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January 2023 by 乖乖不乖
It opens at 10:00 and your staff arrives at 10:09. Many customers are waiting for your staff. I’m really speechless
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December 2022 by Diana Escutia
WORST CUSTOMER SERVICE!!!!!got to the bank 2min right after closing not my fault there was an accident at the light to get in was denied assistance for just trying to get cash and their ATM was being serviced. The employee was with a customer and the client was trying to download the app and do something with the app she took more than 10mins with her, she could of helped me while waiting on her. 2 branches closed near my home now I have to drive more than 25 minutes to get my money. Definitely will start looking at other banks to bank with! Need to work on your customer service!!! 3 mins transaction vs. loosing a customer that has been with you more than 10 years!
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June 2022 by Lupe G.
They don't know how to help us customers, the system is always down, I really needed a check deposited I had all the proper documents, my ID my bank card. I am a solid customer. Nope they couldn't help. The manager was out to lunch. No one to help or guide the teller. So I had to drive to my credit union same documents, same ID and guess what I was able to deposit the check. The teller at the credit union was puzzled why they didn't know how to help me at the US branch. Lack of training maybe? I called the US bank 800 number they apologized that this branch couldn't help me. So if you have a transaction that needs a little effort stay away. I have several accounts with US bank, I was really considering to close my account today, but the line was super long and when I asked the teller to close my account, she looked at me like "really right now" she looked frazzled. So I told her never-mind and walked away,, I don't know if the problem is with US bank or this branch. Cooperate this branch need your attention!
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January 2022 by Mary Z.
What a horrible bank! Not sure if its the service and how slow the employees are, or how the policy sucks and it takes forever to do a transaction. Every time I visited this branch, I waited a long time in a very short line. Each transaction takes forever! I called multiple times to have them mail me an ATM card. After 2 calls and a visit, I finally got my card. Then when I was finally fed up and wanted to close my account, it took over 30 minutes!
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January 2022 by Lia W.
The day that I ended up at this bank location to handle business, so many things had already gone wrong and Christine Bello was able to assist with a smile and kind words. My dad and I really appreciate her for being so personable and for her excellent customer service skills. Thank you so so much, Christine!!
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January 2022 by Cristine G.
The entire process of opening an account can be tiring as it was done standing and trying to understand each other through the face covering and the plexi-glass divider. Christine is really friendly and helpful. She was patient and walked through the banking details with me which made the experience bearable.
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December 2021 by Jb S.
You might as well have a brick wall where that ATM machine is because that thing is just like a brick wall it does nothing absolutely fuckin nothing but give you a stress and heartache. What is the f*** of having a FUCKIN ATM machine and doesn't FUCKIN work ever it doesn't take money to the give money you can't do nothing with that thing why do you have it there the only reason I don't smash that thing a bit because I don't want to go to jail over that s***. It's broken you know understand what broken it's broken there was something is broken you got to fix it fix that s*** you d*** f****** idiot why do you have a piece of Machinery that does not f****** work ever on a Sunday morning you can't deposit any money you can't put get any money you can't do nothing with that machine I would like to take a s*** on it and schmear on it but then I would probably go to jail for that too. I just opened an account with Bank of the West and there are a million ATMs everywhere you can take your piece of crap and shove it so far up your a** you'll be coughing up ATM bits for years
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November 2021 by Alfredo Rutia
Christina bello is the best employeeBest experience I ever had
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October 2021 by gabriel maldonado
DO NOT OPEN AN ACCOUNT HERE. They told me "you qualify for a $300 for opening an account" Well, 4-5 months after and 10 calls to customer service 3 calls to this branch, 1 visit i finally got a call back today from Robert the guy who opened my account to tell me "Sorry sir we didnt add the promo quote and it was only available for online" So i asked, but you told me I was getting the promotion "yeah no sorry there nothing i cant do." WHAT A WASTE OF TIME AND MISREPRESENTATION. DO NOT OPEN AN ACCOUNT HERE.
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September 2021 by GABE
DO NOT OPEN AN ACCOUNT HERE. They told me "you qualify for a $300 for opening an account" Well, 4-5 months after and 10 calls to customer service 3 calls to this branch, 1 visit i finally got a call back today from Robert the guy who opened my account to tell me "Sorry sir we didnt add the promo quote and it was only available for online" So i asked, but you told me I was getting the promotion "yeah no sorry there nothing i cant do." WHAT A WASTE OF TIME AND MISREPRESENTATION. DO NOT OPEN AN ACCOUNT HERE.
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May 2020 by Cali HeartLess
Alway a good experience here!