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“called because i was having some trouble with my package. elias answered the phone and was supper helpful, solved my problem so quick i ended up getting my package like 10 min after the call. he was very professional and kind. first time i got good customer service at this office”
“I am mind blown at the kindness I received today at this Post office. Thank you so much lady for helping me reduce the size of my package to save a few dollars. I’m trying to save for a road trip with my family and have been unfortunate to all of the sudden need car repairs as well as a dental procedure due within weeks of my trip I’ve been trying to save for that I will now have little to bring on the trip since these pressing circumstances are very costly. Every little bit of money helps. Thank you thank you ?”
“I have had a POBOX here for 10 years nearly. Eventhough I moved 15 miles up the 210 I still keep my Box there because they are so amazing in service. Even the new employees are amazing”
“Besides being open on a Saturday for passport application processing, which was a great option, the staff is very knowledgeable about all the verification stuff, polite and attentive. The passport was for my 16-year-old daughter and Delia made sure we had all the stuff required to complete the application. I suggest you ask for Delia because she's on it! Although we live in Pasadena, it was definitely worth the drive. Keep up the good work!”
“The best post office, because Cindy and the other ladies are always friendly. Majority of the time I get the clerk Cindy who is always nice about scanning my packages. I always get a receipt and she’s never refused me unlike the workers at the post office on Elliot street. They’re extremely pushy about leaving your packages in a bin. It’s too risky not having them scanned in and getting confirmation. Anyway, Cindy is great and so is this post office!”
“It has been 2 years for my son. Two years before he was 4 years old. Now he Getting better and better and Had lots of fun！Coaches are strict but kids all like them”
“I have been to 4 post office locations in the city of Pasadena CA. This one by far has the most friendliest and helpful staff out of all the locations I have been to! Seriously, I have received attitude and even hostility at 2 of the 3 other post office locations that I have done business at. If you need to do any business with the USPS in the city of Pasadena CA, this is the location you want to go to!”
“Tracy is the kindest postal office worker I’ve ever met! She is so sweet & makes going to the post office, which is usually a drag, a surprisingly pleasant experience. She should be recognized for this!!”
“Postal Services in Sierra Madre, Los Angeles, California...We had just finished breakfast nearby when I asked my friend, Hannah, if there was a post office nearby. She pointed and said that there was one right around the corner! Yay!Sierra Madre's post office is cozy, calm, and mellow. I felt like I was in a safe, small, quaint country town. I parked in the back of the building and walked in the building from the side door.Other people parked in the front, on the street, and walked in the front door.It wasn't crowded, so, I walked right up to the letter slot, tossed my postcard in, and left.Easy as pie!”
“I came here with an apt for my kids passport, it was our first time getting passports so going through the process was new to us. We came in and noticed front clerk Alida assisting another man, she sounded friendly and helpful to “him”. After we went up her tone changed and she definitely made our experience uncomfortable. We didn’t disrespect her in any way we weren’t rude in anyway and we noticed the tone of voice with us vs. her tone of voice with that man. After a few mins another clerk assisted us and he is the only reason why I gave a 4 star. The customer service that she failed he fulfilled. We noticed different interactions with Alida and customers and she picks and chooses who she wants to give good customer service. We even noticed her interaction with one of her co workers and it was very tense. She shouldn’t be in the front unless she treats everyone with respect not only when she feels like it.”
“My postal service is efficient! The employees are customer friendly & informative! Very clean & quite decorative during the holidays! Customers smile & greet the employees respectfully! Our post office is the best & i have frequented a few in in Whittier!”
“Ive been in and been visiting this post office for 15 years strong. Never have I experienced any issues with US MAIL, nor anything needed, when shipping packages to Friends and Family members. The postal team in here also are very helpful and benevolent to customers needs, a very pleasant place, that I love visiting. Thank you guys, keep up the friendly attitude and all the smiles added to your service. Thank you.”
“I had to do a return and really wasn't prepared. I had the items in a see through bag it came in and the returned label in hand. Anthony offered to pack and label the bag for me. Made my day! THANK YOU!”
“Wonderful service from Javier, who helped me with a large number of packages. I've had multiple great experiences with Charles as well. I tried to leave an internal review, but the QR code on my receipt isn't working. I'd leave a great review there as well.”
“The friendly staff at this USPS location are always going the extra mile to provide top-notch, patient, and kind customer service to me and others. There’s also a self-service kiosk that’s 24hours, and a small indoor package drop to help speed up simple transactions.”
“My go too post office because I live locally. Lines are not bad, if there is one at all. All of the clerks are super nice, friendly, and most importantly, helpful. Thank you always for the service. Peace”
“I love this post office. Not only is it closest to me but they're always pretty fast, I know I'll be done in 5 minutes whenever I come here. They also sell gift cards and birthday cards which I feel is a nice touch :)”
“Very Helpful at this post office. Everyone there has been nice and respectful and they get the job done in a timely fashion. Thankful this post office is close in town and love the old fashioned structure as well :).”
“I've never had a bad experience at this office. The staff is super friendly! I work weekdays so I've only ever been in on the weekends. The line is always pretty long, but they get through it at a pretty quick pace!”
“The staff at most post offices near the city are always angry and unfriendly, but here is different.
Especially Miss Lupe and Mr Lopez are always kind and smiley.
They are professionals.
Even when they're really busy, they always do things like professionals.
They are much more than -good-.”
“It sucks I see reviews here that have to do with people being mad that they have no consideration of time when they show up to do a lengthy transaction like a passport "2" mins before passport transactions end. That of course is if the person even had 2 minutes to begin with. Using reviews to blame people for our own irresponsibility is just sad. That being said, I went in today to ship a package and the front office people were super helpful. I felt guilty for being one of those people who waited till the last minute to ship a xmas item. The cashier was very informative and pleasant.”
“Everyday there are no long lines like other post offices near by. Plus the staff is knowledgeable and helpful. I prefer this location over all others. Not sure what the other people are talking about with their reviews.. 5 STAR'S from me.”
“Edit : 7/8/24
Today I got service from Nam, he was just awesome. He helped me alot! Always I'm getting great service from here.
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Here Ms.Tawarn gave me phenomenal service. This morning I sent a courier to India on a regular post but after I left from here, I changed my plan and I came back after an hour, then I requested for a change in sending that courier from regular to priority. With a smiling face Ms.Tawarn made a lot of effort to make the change, She found my courier which was already scheduled for sending and she made all the procedures to send that as a priority mail. I always get good service from this Post Office. But Ms. Tawan is a Gem of a person. Such employees are always a great asset to the company as well as to the society.
Thank you TAWARN!”
“Im am always worried/anxious going into most federal buildings cause most of them in my experience dont make customers service a priorty. BUT Everyone at this post office is super kind and easy to work with. I drop off A LOT of packages and receive them there too. They are always very patient with me and take care of my orders. Kat is the person I engage with the most and she is a delight to see everytime of go. Even during the I'm sure tough holiday season. Great Place To Do Mail ?”
“As someone who used to work at usps in nyc as a carrier, this station is a great station and whoever thinks otherwise plz visit a po in the Bronx, nycYou’ll be wishing you were at this location”
“Nice and friendly staff. Moderate wait time, you can tell they’re trying their best it’s just a smaller more remote office, if you tailor your expectation to what it is you’ll be fine.”
“Was here when they just open @ 8:30am. Two worker in front, with 4 customers. If everyone was all ready with their packages and labels should be fast. People didn’t fill out label or seal their packages holds up line. Worker tell them go to side and finish then they will call them back in line.Please peoples get your stuff ready then wait in line not in counter then starts writing address in label.Got my certified mail done and out in less than 5 mins.”
“Conveniently located in shopping center. It is a smaller post office but has supplies available to get your stuff mailed if needed. Does get busy at times, but the clerk Jessica is great. She's always friendly anf helpful.”
“Excellent!????️HIGH FIVE.. Serves the needs, even has Office for "Pass Port" and Pass Port Photo needed. All in one place. And will aim to please as for any appointments needed regarding the ordering of the Pass Port. Forms, prices, information needed to suit your situation. Money Order access, stamps, mail it out ASAP. DONE, KAPUT?EXCELLENT EMPLOYEES! Service w/a smile. My place to go for years. Stamp vendor machine, ATM, etc.?”
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“It's a very small post office, right off Irwindale Ave and Arrow Hwy, on a side street directly across from a city park and the Irwindale Police Station. The parking lot has 4 spots, one is disabled only, however, there is parking permitted at it's curb on the street, which is why 4 stars. If you arrive at 2:00pm during weekdays, you'll have to come back at 2:30pm to allow the employees their lunch break. There's also the drive-up out-going stamped mailbox with the Priority Mailbox and Express in the parking area. It isn't as big as the Covina Post Office on Rimsdale or the West Covina P.O. nearby the West Covina Fashion Plaza which may discourage some but I find a bonus for no waiting, generally. It has a handicapped entrance and ramp next to disabled spot. And I've yet to see any of the postal employees being rude or unhelpful to any of the customers and there definitely is no woman by the door asking if you need stamps (really? it's so small, she'd get in the way if she existed) as one review claimed. I just like it because it's quick and easy if I need to go inside.”