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November 2023 by Kelsey & Jen Bannon
Terrible customer service. I have called 6 times and all they do is email. Won’t pick up the phone. Not to mention bad quality. Way overpriced and just terrible customer service. AVOID
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November 2023 by Ben Huynh
It took me a while to pull the trigger and order JAX beds because they are pricey. Now I know I should have ordered them ages ago! They are worth every penny!
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July 2023 by Ali Webster
What a terrible and fake company. They claim to care about sustainability but their inserts don't even last a year. Awful quality. On top of that, good luck getting anything out of customer service. I've been trying to get a response or some accountability for over 2 months and have heard NOTHING back. Total losers, hopefully they'll be bankrupt soon.
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September 2022 by Ressie Hane
This pet store has excellent products for all animals at affordable pricing. The staff is also very friendly and helpful. They responded without hesitation to every question I had, which demonstrates their expertise. If you haven't been, you should definitely check out this pet store!
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January 2021 by Jennifer Cheyne
We have just ordered our third Jax & Bones bed, they are so beautifully made — and our dogs have loved them. (One large dog would squeeze into the little dog’s small Jax & Bones bed rather than use his own of another brand!)I did notice that one type was not as desirable as another just because the filling was not as tight. The Lounge was a bit too poufy for our dog, though it was okay once we removed some of the stuffing.The Sleeper, though, with the stitched bottom pillow is amazing!! Really gorgeous and our dog is as happy there as on the bed.
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August 2020 by R Boyd
These beds are not remotely of the quality claimed. The sewing is bad, the filling bad... and they do not appear as pictured on the website. Their customer service will not allow returns. In my experience you will not get the product your ordered, and you will not be able to return it. I would avoid purchasing from them.
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February 2019 by Sara T.
This company does not deserve even one star! First, never buy during a holiday season, worst shipping response ever... even though its discounted its not worth it. Second, it says on their website that orders over $100 receive free shipping, total bull. My order was $153-20%, I'm left with $125, but at checkout they still charged me for shipping. For some reason I let it go because its $10, whatever. Then they screwed up my ticket item and after three weeks of waiting for my dog to have her bed, it finally came. I live in the same state as they do, wtf?! The bed I ordered was too small and not accurate for the weight of my dog as they say on their website, so I decided to return it. I had to pay $20 to return it because they don't do free returns, stupid, and then after a month and a half I finally got my money back. I had to ask for my money back instead of a credit because so much time had passed of no communication to me whatsoever, via email or phone when they said they would. The customer service is appalling and I do not recommend their product. I will only give my money to an organization that is actually competent in what they do. Sorry Jax & Bones, but you deserve this bad review.
