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August 2024 by James Tommy Warden
So check this out. Me and my wife went and bought or wedding rings AND engagement bands at Zeles. All together probably about 12,000.Alk through the presentation the sales person told us about how we could get it resized for free and all the bullshit that they are trained to tell you with a straight face. Heres the truth, they charge you to resize if you want to keep the integrity of you ring in tact. I'm a size 14 and the ring is a 10 so they needed to add gold if I was to keep the same size and shape of my ring. Well that was and extra 600 bucks or my rings would have been toothpick thick in the bottom. So no and yes they resize for free but if they have to add gold then it's gonna cost you dearly. They are crooks just like anywhere else and will lie to get your money. My wife even offered to give me the gold off of her ring as it was being down sized and they wouldn't do it. Same karat same white gold. They rob you period!
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July 2024 by Adam Mullen
Marcy was amazing. Really helpful, 10/10 recommend coming to this Zales and working with her!
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June 2024 by kelli Patillo
Marcie deserves a raise! Last year we purchased a pocket watch with a warranty, beginning of this year the winder broke. We got it replaced and the replacement had issues as-well. This is where Marcie came in to the picture. Marcie spent hours(and days!) on the phone with her bosses and corporate. After alot of back and forth she got it worked out and we got a good working watch. Its a beautiful piece. Thank you so much Marcie for all of your hard work and constant communication on what the status. Your positive attitude and professionalism made this process easier for us and we will definitely return for more jewelry and recommend this Zales location to anyone.
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May 2024 by brytni cook
Very good customer service when I went in looking for an engagement ring. Very patient with how many rings I wanted to look at and answered every single question I had. Overall an amazing experience for my future engagement.
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May 2024 by m rogers
Mel was great and helped us through the process of getting a new ring. His customer service is second to none. Thank you Mel!
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December 2023 by Melinda Torres
Customer service very friendly and welcoming
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October 2023 by Joe Smo
Amazing customer service. Was helped greatly during entire process !
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August 2023 by Tylor Johnson
Okay, I like what I see.
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August 2023 by Brian Stokes
Great job
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July 2022 by Crystal Wentworth
Well I purchased my engagement ring thru the location inside the vally plaza the customer service was great the woman was very attentive almost to much . But I didn't receive any kind of authentication with my ring an it was almost $4,000 however I did have to send it out to be sized maybe they will give me the authentication when I pick it up if so I will change my rating to a five star.
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April 2022 by Mireya Bravo
Very helpful great customer service ?
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August 2021 by Omar
Lorraine was professional and very helpful and friendly. You don't see that much more. Gracias !!
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April 2021 by Priscilla Chavez
Went in to look for a ring, I was amazed with the excellent customer service with Lupe (female) and Alyssa. Very patient, explainable, helpful with me I definitely recommend Valley Plaza location and I will keep coming back for future purchases.
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April 2021 by Daniel Hearn
The absolute best customer service, and amazing jewelry! Thank you so much Lorraine, and lupe , me and my wife will definitely be back for more .
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April 2021 by brenda garcia
We love this place ❤my husband and daughter both got rings today sale people are very helpful and friendly