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December 2023 by Briana Tafoya
Thank you so much for your honesty.You saved me alot of money from the other mechanic shop trying to charge me for problems that were not there.Will be going to you from now on.
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December 2023 by Leleh M.
My nightmare began by my poor decision of letting tow truck driver scare me out of towing my SUV to Toyota dealership as he will charge me $45 plus they may be too busy, and took his recommendation to take it to a shop where he had taken a Mercedes to recently, and not charge me.This was Sunday, halfway between SD and SF, my car overheated and roadside mobile mechanic determining water pump needs to be replaced. It's sundown and felt desperate...thinking why nor support a local auto repair shop.Here's why not:1. Small means small with only 1 tech and several cars in the shop (was not told this until after Day 3)2. Poor estimation on what the work requires likely lack of experience replacing water pump. Called Monday (Day 1) and was told they're looking for part. Called Toyota and they have it in stock. Shop refused to use Toyota and would only use what they get from parts store. Was told they're getting the part and will start working on it. Work should be done by Tue 5pm. I called O'Reilly's and part is $96 while Toyota is charging $225. Shop charged me $200 for the O'Reilly's part. 3. Poor communication skills. Day 2 Tuesday 5pm I called and work is not done. Need more time. He said Wednesday by noon. I decided to go to shop and see for myself the status of the repair. I see the part still in the box unopened. I asked him can he really do this job. Should I bring it somewhere else. He assured me he will get it done by Wednesday day noon. Day 3 noon I called and still not done. At this point, I told him I'm getting my car towed out of his shop and want to make sure all the parts (nuts and bolts) are in same area. He told me I cannot take my car and it's state law, then hang up on me. I called him back and asked to be truthful and tell me what else needs to get done. He says will be done by 5pm. I felt trapped and helpless. Got no choice but to let him finish the job. At 3pm finally got the call car is done.I drove 4.5 hours no issue. The following day I started hearing rattling noise. I checked under the hood and can see the bolts on the bracket where the water pump is are not seated correctly. I see gaps around the nuts. Today I looked under by passenger tire and I see bolt for the engine mount to be loose. Shop guy says he prides himself of taking the time to ensure quality work. Is this quality work?I'm bringing my car to my mechanic and check all the nuts and bolts that were removed and re-seat then tighten.Don't make same mistake as I did especially if you're from NorCal or SoCal unless you want to be stuck in Bakersfield for what feels never ending nightmare! Don't listen to tow truck driver of recommending local shop. I wanted to trust a small family-ran local shop would be competent, truthful, and empathetic of my situation. Spending 3 nights in a hotel ($600) Losing 3 days and stuck in Bakersfield Son missing school Me missing work Spending more $ to fix his "quality" work Never again! Trust your dealership repair shop.
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November 2023 by Mark D.
Had work done recently at Sangera Subaru and nothing but problems and very expensive bill.. bright my Outback here and all my issues solved with excellent customer service.
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August 2023 by Yohanan Menjivar
Honest work, they’re really patient to explain the problems with your car, their rates seem reasonable, I recommend this place.Services: Auto A/C recharge
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August 2023 by Suliman Alsrayea
Very friendly and best price in town highly recommended
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August 2023 by Summer Schwecke
Very friendly, fast response with communication. Customer service is outstanding. Trustworthy family owned business.
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August 2023 by Jim Myers
Some one referred me to them and I was not disappointed. Went in to this little hole in the wall auto repair, and was treated like family. Got a quote on replacing my oil pressure sensor. Made a appointment for tomorrow.
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August 2023 by Kasey Dill
Fast quick and great prices very happy with the work they are doing will definitely come back
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July 2023 by Fred ..
really love the service they was quick to get there and fast to finding the problemI think I found my new mechanics
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July 2023 by Matthew Weber
Quick replies, good diagnostic fee. Would return.
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July 2023 by Lavish Studios
Repaired my Jaguars axels after jiffy lubes service caused me to wreck, and they drove me home so I wouldn’t have to get a Uber ⭐️⭐️⭐️⭐️⭐️
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July 2023 by Chris Knight
Amazing service and quick. Going back for when ever I need anything. Thank you guys.
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July 2023 by Rick Lacy
Very nice people and honest . Will go back to them
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July 2023 by sharpa20
Good people home grown here in the Dale. He is right in the middle price wise, but does outstanding work. They do work with oem and aftermarket parts to help you afford the repair. Guy is very down to earth and loves the town and community.
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July 2023 by Lola Eatherly
Amazing work. Did my entire ac unit and inspection for any hidden problems in a timely matter. Super satisfied with Wood and Sons.
