The Verizon store at Valley Plaza in Bakersfield is described as well-organized, with staff noted as kind, friendly, patient, helpful, and polite. Service is reported to be efficient, with one customer set up in under 10 minutes and another in and out in about 45 minutes. The store carries phones and accessories in stock and offers outside mall entrance convenience. However, a significant complaint involves a failure to receive the promised 5G service, resulting in a difficult return and refund process. Experiences can vary by location, as one customer found the California Avenue store unhelpful. Services include mobile, 5G home internet, and business needs, with options for in-store pickup, shipping, and appointments.
Great service. I went in to talk about my phone being disconnected. I was heated and was in a really bad mood. I talked to Ximena and she helped me and she went above and beyond. She helped me resolve the problem and I got my service back. When going to the Verizon at the valley plaza ask for Ximena.
October 2024
I'm new to Verizon, and the Valley Plaza store in Bakersfield, CA, was very kind, helpful, and willing to educate me on my changes. The California Ave. store didn't care to help me at all.
June 2024
Very well organized, Ernie was very polite and helpful and had me set up everything in under 10 minutes. Strongly recommended if you need cellular solution.
