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September 2024 by Love Hill
Mr. John R. demonstrated exceptional customer service during his interaction with me. He provided detailed explanations at a measured pace, ensuring my thorough understanding of the matter at hand. A few years ago, an individual servicing my cabin filter inadvertently left the glove compartment disassembled. Consequently, it has been swinging open ever since. Mr. John R. located one of the missing components and successfully reinstalled it, resolving the issue. It is noteworthy that this is the first time such a comprehensive repair has been performed during my visits to your establishment, despite the fact that the initial oversight occurred on your premises. I have consistently mentioned this issue to your staff. I am delighted that Mr. John R. has been assigned to this location on North Chester Avenue. My experience with him was exceptionally positive, and I sincerely hope that he remains a permanent member of your team so that others may benefit from his exceptional expertise, care, and patience.
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July 2024 by Nikki C
I brought my car here twice for an oil change. First time was ok. Second time i was pushed to buy several items which I felt the car needed. After the service my car started acting strange. Lights coming on and car not running right. I took my vehicle to the dealership. They discovered that during service here, my service function indicator light was not reset and that the incorrect plug and oil filter was not used. They could have destroyed my car and nearly did. I am out alot of money for LYFT and rentals.
They were polite and fast. I am sorry but I can’t come back.
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June 2024 by Gary Dresser
Johnny is the man went out of her way to fix a problem for us highly recommend this location
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June 2024 by Amber Faulkner
Johnny is awesome he goes above and beyond to take care of you
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June 2024 by gilton solito
After reading all these reviews. I decided to do my own oil change ?? I did go to Val voline on Columbus once and they stripped my drain plug ? ?♂️ me n my bro had to replace the whole oil pan
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May 2024 by Chuck Bishop
In and out. Always excellent service
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May 2024 by Josey Keeney
Fast in and out ! The gentleman that helped me on another vehicle, was also very, kind and knowledgeable, thank you !
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April 2024 by Chris Nolan
A good shop. I don't trust people to take care of my beautiful car, so I double check everything.
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March 2024 by Tommy Rouell
Alex and Christan help me out did a very good job
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January 2024 by Greg. Clark
Wouldnt chg my oil bc of piggy back drain plug they installed and had already chg once after it was installed. Was doing for mother. They still checked my tires and current fluid levels . They should have asked me to sign waiver bc if they installed it right its not a problem
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January 2024 by Raminderpal Singh
Chuy Very nice helping guy and very fast service
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January 2024 by Stephen Cutty
I just visited this store today and was treated with disrespect by their Senior Service Technician. Additionally, she disregarded my suggestion to check the windshield wipers again and tried to tell me they needed to be replaced but they were less than 2 months old. She was rude and acted like it was inconvenient for me to get my oil changed and service the headlight. I would not recommend going to this location.
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December 2023 by J Z
Ricky and Krista provided excellent customer service. Shop is always clean and technicians are always thorough and friendly. Convenient and fast! Highly recommended.
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November 2023 by Ashley Amerson
I thought I would go here because the dealership takes all day and I needed an oil change asap! I was given a $10 off coupon when I called for a price quote. It cost me more at Valvoline than it would have cost me at the dealership than AFTER the service was provided I was informed that my "Service Now" alert on my car couldn't be reset and that only the dealership can do that which is not true. Worst experience ever and total waste of moneyService: Oil change
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November 2023 by Ashley A.
I thought I would go here because the dealership takes all day and I needed an oil change asap! I was given a $10 off coupon when I called for a price quote. It cost me more at Valvoline than it would have cost me at the dealership than AFTER the service was provided I was informed that my "Service Now" alert on my car couldn't be reset and that only the dealership can do that which is not true. Worst experience ever and total waste of money. At least the dealership is cheaper, they'll rotate my tires and wash my car. You stay in your hot car here while they do the service
