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May 2024 by Vanessa Polanco
Pay $10 for a car wash only to be left with a dirty soapy car. The brushes weren’t working properly and stopped working multiple times. The pre scrub that is given before entering was the only soap that touched the car because the car wash failed to dispense soap and when it came to the rinse process the water came out in dribbles. Literally spend your money anywhere else.
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September 2023 by Harjinder Singh
Paid 15$ for a car wash didn’t get no tire wax nor no wax and when I confronted the lady abt it she started arguing and stuff I would never get a car wash from this gas station
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August 2023 by angel R.
This place used to be great especially for the car wash. But on Saturday, August 5, 2023. I went to the car wash and as I got out I went to vacuum my car and I seen the back side of my left mirror on the driver side was gone so I went inside the store and I asked if they could look around the inside of the car wash to see if maybe it came off And I could still put it back together. The manager, Monica, she was not helpful. She was very rude!!! She told me several times that there's nothing left behind and there's nothing they could do so. I asked if I was able to go look inside, and she told me yes, and then came back to tell me no I couldn't so I suggested if they could take a look one more time, then I figured I should just asked to speak with the owner since she was no help. From the beginning of when I walked in the store, she had a really bad attitude. I wasn't sure why when I'm the one who got my mirror damaged then the owner came out and wasn't helpful towards the beginning and took my information down afterwards but the guy working the car wash brought back pieces of my car to show me that it did get taken off inside the car wash it had just gotten ran over and was pieces left behind. I really hope to hear back from this place and get this solved because this is beyond ridiculous!!!!
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January 2023 by Nancy Nguyen
THEY HIRE THIEVES. I came here to buy two packs of smokes for my dad for his birthday.. The cashier was friendly, but i realized that she didnt give me my receipt and i realized that she short changed me by $10 after i gave her a $100 bill. She said she was 56 and her birthday was in January after she checked my ID. Watch your total and BE CAREFUL. I really can't believe they hire scammers like her. Count the tills please. She is probably scamming other people too.
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November 2022 by Marcus H
Nice and clean store.
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May 2022 by Kyle Lowman
I'm pretty sure it's literally the most expensive fuel in town, costco across the intersection is over 1.25$ cheaper per gallon than here...6.60$/gal is absolutely insane for current fuel prices.I filled up yestday in ventura for 5.56$ at another shell station. Why here in Bakersfield where we literally have oil wells and refineries is the fuel this expensive here...Only reason I went here is because of the company card I use. Otherwise it would've been costco ?
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February 2022 by Tiffany R.
Tell me why I got charged from their ATM again without even using their ATM? Charged me another $100 had to file another claim with my bank because apparently I took out that $100 from their ATM? But, then my claim got denied and I need to fix it with the Shell. When I go to the shell they don't wanna fix it. So this shell owes me $200 because their ATM some how had access my card info after using it. Told the cashiers about it, said they would let their supervisors know . Left my info and nothing!!!!
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January 2022 by Hugo M.
If you're going to wash your car at this location. PLEASE!!! Avoid this place. I took my brand new Highlander and I regretted afterwards. Once I got home I noticed bad scratches on the body of my car. So disappointed that my brand new car is now scratched.
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December 2021 by Alvino Martinez
It's a nice friendly store overall but if you have to use the restroom don't ask cause they won't let you, they're still using the covid as an excuse. I've seen them give the key to random people so it's like they let them use it when they feel like it
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October 2021 by Sunny K
This shell food mart does not honor the sales listed on pepsi products. 20 fl oz pepsi bottle products are listed for 2 for $3. It should come out to around $3.33 they charged me 4.89. I know its only a dollar and some change but theyre literally advertising this price everywhere. On top of that the female clerk with red hair says, "I think the promotion ended". I just paid said thank you and walked away. The owner Michael Ming Chao should really change his practices.
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September 2021 by Patrick Assaf
Very bad customer service from a female clerk not just to us but to all customers and taking to co workers while scanning items and spoke under her breath/mumbled thingsSpoke to us with attitude and rude tone also threw our change on the counter and slammed the drawer because the total was 15.38 and we gave her 21 so we could get a 5 dollar bill and little coins instead of four singles which would’ve been easier on her and saved the singles for the register. And then proceeded to raise her voice and accuse us of things and then told us to never come back overall worst experience I’ve ever had at this station and I have previously owned a shell this is not how we should treat out customers.
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September 2021 by RunDisney M.
I have been visiting this gasoline station in Food Mart, for many years, including when I lived in Bakersfield. I still stop by here, on my way to visit family and friends. Very well lit and clean, organize store. Employees are very friendly. Very professional. Always have had a good experience here. No complaints whatsoever. Five star service all the way.
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February 2021 by Swavy Yt
Tried to go tonight before 11:30 to get gas and scratchers. They are closed? Never before has that happened.
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February 2021 by Lovely Foxy
This place car wash scratches all your car ! They don’t keep up with their equipment as needed to insure no damage is done to your cars .
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January 2021 by Jr B.
Great store! Always clean and smells great! Def will go back. The cashier named Monique always remembers what I get. I love being treated like a regular customer
