Jim Burke Ford Parts Department is known for providing professional, responsive, and helpful service. The staff is regularly described as knowledgeable and willing to go above and beyond to assist customers, acting as strong advocates to resolve issues. They are helpful in finding exact OEM Ford parts and accessories, including items for older models, and even carry specific items like touch-up paint. The department is noted for its quick communication, often reaching out to customers within minutes of an inquiry to provide updates and guide them through steps without the customer needing to call. This outstanding customer service, marked by a transparent and smooth process, contributes to an incredible and smooth overall experience. Many customers report it is the best service they have received at any dealership, giving the team a family feel and leading to strong recommendations.
Purchased a new Maverick with zero hastle and straight to business dealer. Nik Andrews one of the best in the business. Customer service and support was impeccable and this man needs a raise. Great financial team and all around warm and friendly dealership 👍 def recommend
June 2024
If in doubt, call. You never know if they have what you need. I was shocked to find out they carry touch up paint for your vehicle for scratches, or small paint repairs.
July 2023
Brandon was terrific very helpful I was looking for parts for an older model Ford which were no longer available through Ford. Brandon was knowledgeable about what I needed and helped me find them.
