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January 2024 by Pardeep Ladhar
My car had a rock stuck in the rotator and the brake pad. They opened up everything took them about 2 hours and they did it all for free. Amazing guys, nice, and very polite, I recommend Pep Boys on Planz 100%!
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January 2024 by Simrandeep Kaur
Christina Castaneda did amazing job and great lady, very nice person and excellent customer service. She helped us very much.Thank you and I will visit her again in future.
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January 2024 by Hilario Garcia
Really good customer service
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November 2023 by Kasie Doughty
The guy that changed the oil on my car kept getting side tracked and took him 2 and 1/2 hours to change the oil in my car because of it. My car was up on the lift unattended for over an hour. There were plenty of mechanics there. The quote I was given for brake replacement was ridiculous. $600 is a bit extreme and price goudging for brake replacement.. Seems to be the trend lately with a lot of placesJust because other businesses are doing it doesnt mean you should too. Lead by example and I bet the company would make a lot more money charging a reasonble price for things and have a whole lot more customers by doing so . Not sure who holds these places accountable for price goudging but whoever it is, needs to do something and put a stop to it ASAP.
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November 2023 by Renee Delarosa
Purchased warranty not honored truck still has same problem after I paid $1,452.00 and now they no.longer do the work. BEWARE!!
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November 2023 by Susan Begin
I brought my car in on Sunday...it needed work on the radiator. The office staff and mechanics were helpful and got the problem fixed by the end of the day. Very professional and kind.
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November 2023 by JJay
Laren was a huge help at the Bakersfield Planz location! Such a sweet person and great with customer service! Give her a raise!
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October 2023 by Jessie
Great customer service, but beware of waiting room full of mosquitoes. I was bitten several times.
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October 2023 by Ernie B.
Today was my second visit to Pep Boys on Planz Rd. In Bakersfield. I'm more than impressed with the service Dept. Bill Wright Toyota told me I needed to change out my break and power steering fluid. Pep Boys told me both fluids were in good condition and saved my a good sum of money. Today the general manager helped me replace my windshield wipers. She was pleasant, helpful and very engaging. I will definitely give them my business in the future and recommend them to others!!
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September 2023 by Leslie C.
Very friendly and approachable workers. it was hot day and our car AC wasn't working. Manager offered for us to sit in the back room while looking at the car. I didn't purchase anything since I didn't have to, very honest service. Highly recommend this spot! Would come back to this well managed place if my car has issues again and in the area.
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September 2023 by Joseph Arellano
The moment I stepped foot into the place I knew it was going to be a bad time. It took them 25 minutes to even say, “how can I help you.” The environment was not welcoming and both of the guys at the front desk had little to no experience in customer service. Despite all the red flags I stuck around for my brake inspection. It took around 2 hours for a brake inspection and I was not prepared for the estimate.The mechanic recommended to get new front/rear rotors and front/rear brakes with $300 in labor. A grand total of $1,000+ for a 2018 Acura ILX. I took my business elsewhere and went to American Tire Depot. Their brake inspection did not recommend replacing the rotors but to change out the front/rear brakes and resurface the rotors. Total price was $658!This establishment is a prime example of shady mechanics trying to rip people off. Save your money and go to a place that at least has a bathroom that’s operational.After reviewing the invoice the estimate price was $1,386. Get a second opinion before you decide to pay for their overpriced services.
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September 2023 by Susie Wells
I had a battery issue and realized that this battery I had was two small, and not operable, pepboys was informed, they stepped right in and made sure this was corrected, no dispute, just great customer service. Keep up the good work.
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September 2023 by Tim Wheeler
Arrived 20 minutes early for 10am scheduled appointment. Car not brought in til at least 10:30. I remained in waiting room til appx 11:45 when oil change finished and car ready for pick up.
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August 2023 by Amanda R.
Don't take your vehicle here if you value it longevity. Tried to overcharge me for a service. Still fighting for a refund after they drained the Freon from my vehicle and, told me it had a leak. I took it to an actual mechanic shop. Had my AC tested and, was then told that there was no leak detected and, that shop charged my AC and it's been working perfectly ever since. Don't waste your time at Pep Boys.
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August 2023 by Brian A.
I'm a huge fan of pep boys as there is always one nearby and they are open on weekends. I moved to Bakersfield recently and decided on this location to meet on my vehicle servicing needs. I'm glad I did as the rep that helped me (Chase) was awesome! He was very helpful and friendly! Top notch service as he promptly called me when my oil change was done and let me know that a filter needed to be replaced. I gladly stated I will wait longer for that to be done, and he kept me in the loop and promptly called me when the extra work was completed that I didn't even know I needed! Perfect customer service - I plan on coming here for many years to come because I'm in good hands here!
