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January 2024 by catatonia
Had a really bad experience today i called ahead of time to change a battery and they told me that they will look at it to see if they can change my battery because sometimes they don’t do certain cars . I said ok and drove over. When i got there they said the computer said they didn’t do my car so they were not even gonna look at it. I have a subaru outback 2013. I thought it was rude for them not to even check it out after they told me on the phone they would. I ended up going to autozone down the street and they got me fixed up quickly in a few minutes. It was a simple battery change. I was disappointed with the service and will now be going to autozone instead. diego at the ming location was very helpful. I was not pleased with the service at o reileys on gosford after they wasted my time and had rude service.
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December 2023 by Cherie Largent
Very helpful employees. Don't push stuff on women like some places do.
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October 2023 by Juan V.
I have purchased several parts from them, they know their stuff. Its nice to have someone who knows about cars explain you the right part needed to fix my Silverado. So far so good, only gripe is that all the parts come from china. Very few items are from the US.
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October 2023 by Chef Mom V.
Let me tell you about O'Reilly's Auto Parts (Gosford Rd location only) O - O - O - O'Reilly's Auto Parts! Now, let's talk about the Ambiance I arrived to the Gosford store in search of a headlight. Unfortunately when you have a car over five years old, things start to go out. Upon entering the store, I was greeted by one of the staff and waved up to the counter. The store was clean and well stocked! Now let's talk about The Service! The staff was very knowledgeable and informed me that I needed to replace the low beam light bulb. This was all fancy talk to me, since I was unaware there were more than one type of bulb in the headlights. I was given a choice to select from the single pack or the twin pack as well as which brand I preferred. I appreciated having a choice and not being sold the highest priced item for the sake of the sale. Before I made my decision, It was recommended to get the twin pack because more than likely the other bulk would go out too. I hadn't thought of that so I purchased the twin pack. This was a wise choice, being prepared and not having risk having the other light go out when the store was closed, like the light did. Now let's talk about The Product! When I returned home, I opened the bulbs to find very nice packaging and a nice quality light bulb. The bulbs came with a firm coating at the base of light, where it inserts into the port. So I'll leave you with this, The light bulb was great! No "Fix It Tickets" here! The store is clean and well stocked! The service was knowledge based and informative. The staff is friendly and treat you like family! If you want quality parts with great service then I recommend the Gosford Store! My Review is 2 Thumbs Up!
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October 2023 by Tianna O.
I called and asked a simple question. I received a very long and complicated answer. I needed to clarify something that was said during that long response and this guy say, "I thought I was pretty clear, I'm not going to repeat all that". This person sounds lazy and he didn't want to work anyway. I don't recommend you go here. I went to autozone instead and the employees there were extremely friendly and professional. Autozone ming and ashe.
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July 2023 by Kyle Lowman
I've come to this location for years for many of my auto parts needs.This last visit I needed my brake rotors re surfaced and was surprised to find out they did that here! Took about am hour and a half to get them done but they came out great and my brakes are back to being very smooth ?Was 25 a rotor so 50% out the door for my front 2 rotors.Got ceramic brake pads here also for about 55$Can't say their prices are the best or amazing compared to online but when you need something now these guys go the extra mile to get it. .
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July 2023 by Terry Craig
Always a clean and organized store. The staff are very knowledgable and helpful. Everything is always in stock.
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May 2023 by Buppi Gonzalez
Like shopping here. The prices are great.
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April 2023 by cherryl groo
I was only a passenger, but the driver was very satisfied
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March 2023 by Rory Thomas
Service was great installed my battery and now I'm on my way
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March 2023 by dawntina skinner
They found the windshield wipers for my car and put them on for me. I was in and out in 5 minutes. Great customer service!
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February 2023 by Bobby Hussaini
I would also give -0 if there was such a thing. Everyone here has an attitude problem. They very rude. I will never ever go to this location again. They don’t understand that they have a job because of us. They act like they are doing us a favor. Very bad customer service.
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February 2023 by Cali A.
Did you know you can bring your used motor oil here? They accept 25 quarts of them per day. Just bring in your used motor oil and take them to the back. The rep will take care of your used motor oil. You just need to fill out your name n address n the amount of oil you turned in on the form they give you.
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February 2023 by Christopher A.
Terrible customer service. No knowledge of windshield wiper fitment. Nasty to customers with their lack of knowledge.
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January 2023 by jason morris
Decent service. Usually have what I need
