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January 2024 by Bob S.
DO NOT BUY FROM THIS STORE! After they "SELL" you a bed completely inappropriate for your needs and different from what you they showed you in the showroom...they refuse to refund or make any kind of adjustment. Don't purchase here! They did this to an 87 year old woman and care Nothing about customer satisfaction.
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December 2023 by Tobadia X.
Jesse Hernandez was a prime example of what I call extraordinary customer service! I worked at Nordstrom in the past and the type of customer service that we were trained to have is exactly what Jesse displayed to me. Any new hires you guys bring on should be trained by him for sure!
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November 2023 by Stevi T.
I went in during the Labor Day sale. I found the couch set I wanted which had an ottoman. After I purchased the set, they delivered it without the ottoman. I went back and forth on the phone for about a week before finally deciding to go back in. They acted like it was my fault because I didn't tell them I wanted the ottoman. I told them I wanted the set, the whole god damn set and since there is no ottoman listed with a price that makes it appear as if the ottoman just automatically comes with it. But apparently it's my fault for not scanning the QR code even though my phone camera is broken. They have no signs up in their store that says you need to scan the QR code to find out what all you're actually paying for. So I had to pay even more for the ottoman, they didn't give me the Labor Day sale price for it. And now they're making me figure out how to pick it up myself, in my little Jeep SUV which means I have to find child care for my kids so I can fold my seats down to even fit a piece of furniture in my car that should have just been delivered with the god damn couch set. This company is trashy scammers. All this headache just to get the full set of furniture I wanted. Go shop somewhere else that doesn't try to scam their customers. There's plenty of furniture stores out there that don't put their customers through unnecessary headaches and stress like this. These sales people might as well go stand out on a center median pretending to be homeless while panhandling for money with how desperately low they're willing to stoop to make as much money as they can.
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October 2023 by leah tribbey
Ceanna and Edgar were wonderful! Very knowledgeable about all the options while they were helping us customize our new couch. They even looked up cleaning instructions for several different fabrics.
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October 2023 by Cari VanOsdol
I was very impressed with the help I received from Jessie. He was kind, helpful, but let us look and didn’t follow us around. The furniture is really nice and reasonably priced. I will go back for any furniture needs! Thank you Jessie, for the amazing service!!
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October 2023 by Natalie Cusick
Leonor was such a big help! As soon as we walked in we were greeted and was left alone until needed. Once needed she was on it with all of her store knowledge! Doesn’t matter if you’re spending $100 or $10,000 she is awesome! She is the sole reason we come to Mor! Ask for her you won’t be disappointed!
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October 2023 by Stacy Valadez
CJ was an awesome sales person. He took his time to explain all our concerns and questions. We will be coming back to Mors we bought a dinning table, a bedroom set and sofa set.
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October 2023 by Reiji_Soma
Jennifer is an amazing sells person and 100% deserves a raise. Great quality service and was very thorough with explaining everything that I needed to know.
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October 2023 by Ana O.
UPDATE as of 10/10/2023 My custom sectional was delivered on 10/07/2023 and just like the previous delivery IT WAS WRONG. How they can mess up a custom order is beyond me. Literally, its one thing after another with this terrible company. For reference I ordered a 3 piece custom sectional and the corner piece was ordered in a different color AND material. Not only that, but the protectant cover underneath the sectional was completely torn up. So much for a "new" furniture LOL. Now they are saying they will take another 4-8 weeks to deliver a new one. WHAT A JOKE! I hope this review helps everyone AVOID this place and take their business elsewhere. Literally go to ANYONE else besides this joke of a business.
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October 2023 by Ashley Watts
The quality of the furniture is awful. Our couch randomly broke one day. When we turned it over we discovered the wood was splitting and it was held together with staples. Defective materials were used and we were sold this couch for $5k. I’ve tried to follow up with customer service multiple times. No one answers, no one calls you back. I will never come back to Mor.
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October 2023 by Renee Massey
Jennifer was great! I came in a few months earlier to look at lift chairs and then came back with parent’s to purchase. Easy checkout too. Thanks to Mario for his help as well. Both sales people were very pleasant and helpful.
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October 2023 by Heather Ward
Mario is the best! He has worked with us over the years and has shown amazing care in helping us pick out our new living and dining room. He takes his time to walk us through all the options. We are thrilled to finally redo our spaces. Thanks Mario for your professional care and expertise!
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August 2023 by Marlo Ryan
Mr. P. Venture was super , super helpful & very knowledgeable about the functions of our selections & he was so patient with us because I hadn’t a clue as to what I wanted but through his expertise & knowledge he helped us pick the perfect furniture for our home so for all your furniture need I recommend that you go to MoR furniture & ask to speak to Pablo Venture !! He is the best
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August 2023 by Ashley Roam
Working with Ceanna was an exceptional experience. She made us feel comfortable, answered all of our questions, and made the buying process easy. I am so glad we were able to work with such an extraordinarily professional salesperson.
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July 2023 by Beau Hunker
Brian and Louis were awesome! Had my order ready to pickup on the day I requested and promptly had a replacement (manufacturer defect) delivered/setup. Will definitely be making future purchases with them!Thanks again for all your help!Beau