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July 2023 by Edwin Guerra
Came on 7.16.2023 around noon. There was an old person with bad attitude, the way he asked if I need help, was like, "Are you really going to buy? Or just wasting my time?Everytime I asked a question, he acted mean, until I did buy something, he changed his attitude and his tone of voice. It's just one of those cases, where they think you're just looking around, which doesn't have anything wrong anyways.Not sure if he is a manager, an owner or just an employee. But if he is not the owner of Leslie's pool franchise store, he should get fire right away, and if he is the owner, Hmmm I wouln't treat clients like that.Fail experience! I don't recommend it.
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July 2023 by Yvette Flores
I usually have a nice experience when shopping here. However today I was “helped” by Daniel C. and he was literally yelling at me saying I was using the wrong kind of products for my pool. I then went to get the product he suggested and as I open the box he snatched it away and stated “we don’t open these like that!” And then he went back to helping the customer at the counter that he stopped helping to come towards me to take the product away from me!I ended up leaving without purchasing anything. As I walked away I heard him yell at another customer saying “YOU’RE USING THE WRONG SHOCK!!!”There’s a reason we come to Leslie’s with our water samples. To get help from Leslie’s and get educated nicely about what to use in our pools. Also, it would be helpful if you had your products available within reach for the customers and we didn’t have to open any boxes so that the employees don’t get angry we’re trying to purchase the products that were specifically suggested for us to use!
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July 2023 by Sandra A.
My husband, the swimmer, recently passed away, and I now have the responsibility of caring for the swimming pool. This has been a very difficult task for me because I have zero knowledge on Pool Care and I don't swim. After struggling for some time and paying hundreds of dollars for help. This pool had remained a problem.UNTIL, I got help from the staff at Leslie's pool supply . Emma, Jacob, and especially Daniel are a Godsend. The customer service there is spectacular. Daniels helpfulness, and willingness to stay on multiple occasions, after closing, to help me and explain to me how to use the chemicals step by step made me feel understood and appreciated as a customer. I am now a Leslie's customer, forever. I have bragged to all my friends and neighbors about Daniel, his kindness and excellent customer service. Thank you, thank you, thank you.
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July 2023 by Yvette F.
I usually have a nice experience when shopping here. However today I was "helped" by Daniel C. and he was literally yelling at me saying I was using the wrong kind of products for my pool. I then went to get the product he suggested and as I open the box he snatched it away and stated "we don't open these like that!" And then he went back to helping the customer at the counter that he stopped helping to come towards me to take the product away from me! I ended up leaving without purchasing anything. As I walked away I heard him yell at another customer saying "YOU'RE USING THE WRONG SHOCK!!!"There's a reason we come to Leslie's with our water samples. To get help from Leslie's and get educated nicely about what to use in our pools. Also, it would be helpful if you had your products available within reach for the customers and we didn't have to open any boxes so that the employees don't get angry we're trying to purchase the products that were specifically suggested for us to use!
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April 2023 by Rogelio L.
4-18-2023 Leslie's is ripping people off on pool shock, 50lbs 479.99 / SKINNY Dippers Pool Supply family owned just open up about a month from today and has them for $304.95 and the shock works...
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March 2023 by Christopher L.
Great place to shop! The staff is knowledgeable! This is a great place to learn from! I appreciate my visit to this Leslie's!
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December 2022 by Edgar B
Great costumer service ?
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October 2022 by Joseph M.
Just left Leslie's Stockdale, where my customer service experience, provided by Daniel C., was OUTSTANDING. Daniel C. was friendly, knowledgeable, helpful, and swift. Daniel C. is to go to guy at Leslie's Stockdale.
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August 2022 by Allen A.
I tried this store about 6-7 years ago. WasVery unhappy with their customer service. Tried them again last week hoping service may have improved, wrong! The older person that helped me there is rude, condescending, pompous! Never should have returned!! Will never be back!
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December 2021 by Dean Jones
The last three times bought more than $400.00 of chemicals suggested by staff at the Stockdale store nothing worked, I will never shop Leslie's again
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August 2021 by Blair A.
I went to Leslie's to pick up a new pool brush and extendable pole and they had exactly what I needed. Everything in the store is very well displayed. I was literally able to see where the items were within seconds of walking into the store. The one employee working there was really nice and was able to ring me up immediately. Definitely one of the best places in town to pick up pool supplies when you need them :)
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July 2021 by Jason Z.
Leslies is excellent for helping you keep your pool in great shape. Employees are cool and if they don't know how to help will gladly set you up with a pro! I try to avoid shopping at Amazon because they're not too helpful if you need a water test. I bought the stock, was happy till insiders started dumped at $30.
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May 2021 by Michael W.
Worst customer service ever. Extremely rude sales clerk who makes disrespectful comments then lies about having made them. Too many other highly qualified customer service oriented pool supply businesses to waste your money here.
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December 2020 by Jim W
Amazing selection and presence of God in this store. Very reasonably priced. Down the sidewalk between Traders and Albertsons ?
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December 2019 by R Rojas
Thanks to Josh for providing great customer service today. He took his time & diagnosed the exact issue with our equipment. Even though he was the only employee working in the store, he took care of every customer. Thank you!