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February 2024 by Mauro H.
Terrible customer service... It's a bank that doesn't care about their members......and help sucks as well.
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January 2024 by Fred Torres
Always friendly, timely professional. There are some smarten up classes to do with internet security, financial planning,and other classes that I've been meaning to take. I guessing have to keep an eye out for their scheduling of such in the monthly bulletin/letter.
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December 2023 by Will Medveal (YourNeighborhoodHandyman)
Monica F. at the Coffee Rd & Oilive Dr. branch was very helpful in helping me open up a new business account. She's a consummate professional. The entire team is friendly and helpful too. I've been banking with Valley Strong for a few years now, easy service, great online and app services too. They even have competitive CD's and loan rates. I look forward to banking here for years to come. Thank you, 5 Stars!
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December 2023 by Denise Lyons
The person who help me was very nice and helpful she explained everything to me to help me understand the plan I was considering. She even gave me her card and told me to call her if I want to make any changes to my accounts.
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December 2023 by Yvonne Cokley
I lost a set of checks and need to close out an account and open another one. The associate was very helpful and festive! Wonderful experience.
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December 2023 by Greg C.
I had an issue with the branch regarding a deposit. After some phone tag and a while on the phone, the $76.33 deposit check was agreed to be accepted. I will go to branch and deposit it and live happily ever after! It seems VSCU is willing to have strong service and work with the annoying details that plague us all these days. Good person to person reasoning and go a long way in the customer service. Thank you Chei Greg Chick, The customer formerly known as annoyed.
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November 2023 by David Luna
This bank is head and shoulders above our last one. I thought for 25 years banking was supposed to be difficult but I was wrong. I love Valley Strong!
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September 2023 by Fatima G.
Second time I apply for a loan and they have the worst communication ever!! First time they never got back to me or emailed me back. Second time I had to call myself for a status and they couldn't even email or call. I won't be using this credit union again.
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September 2023 by PaMcAkEz_84
My trip to this bank was unplanned, but I am thankful that I came. Staff were very helpful, patient and kind with their services. They helped me resolve my issues, set me up, and answer all my other questions I had. Outstanding customer service!!
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September 2023 by Kessalinah A.
This is the worst credit union ever, I've had an account with this credit union for over 20 years and while they have changed from CMT to Solano First and now to Valley Strong credit union they have went from great to ok to the worst credit union ever, now as Valley Strong the bank make several mistakes & when you call them customer have to wait 30 mins just to speak to a representative, and the representative can't solve any of your problem just give excuses, with no solution. This banks/credit union act like it's their money and they make decisions with your money.I would not recommend the credit union to my worst enemy, and never to anyone I like or have respect for...
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August 2023 by Keith Kemp
I am always treated with respect and courtesy in this bank. It is so refreshing that even their younger employees always make eye contact and smile. It feels kinda of strange to actually enjoy my bank visits.
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August 2023 by cynthia tapia cano
The receptionist had excellent listening and communication skills Nina was incredible. And the Christina the agent that helped me with opening up 3 different acts was also a tremendous blessing, thorough with all my questions and if she didn't know, she called a buddy and provided the answers with a miles and confidence. Great atmosphere.
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July 2023 by Jessica Kays-Mauck
Mario is always so helpful. He goes above and beyond to ensure I feel like a valued individual and not just number out of their several members.
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July 2023 by ME LaTray
Super easy and convenient to set up a new account online, A+ experience. I scheduled an appointment to meet a loan officer the same day. Loan officer Rose provided me with excellent service, she was quick, knowledgeable and polite, A+ experience!
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July 2023 by Clos Colo
Christina provided exceptional service; displayed a friendly and professional demeanor; and ensured that my personal loan was processed in a timely manner. Overall, I am exceedingly pleased with Valley Strong.