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January 2024 by Kathy Gallego
There is a lot of nice people who work there. Today the receptionist in Member Services was amazing!
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January 2024 by Linka Chapman
Recently I visited Teller Yule at mt. Vernon branch and was beyond impressed by her ability and skill to help me with my accounts since my husbands recent passing . Yule did not rush me, provided me with helpful information, and her kind compassion to help me was deeply appreciated. Keep up the great work Yule !
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January 2024 by Joseph Valdez
Great service as always & very informative, came from a different “bank” but this feels like family here at Valley Strong.
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January 2024 by Andrew E.
9 out of 10 times the ATMs here aren't receiving cash deposits. This is the ONLY location this happens with! Fix this! Also, no matter what time of day you arrive here, the lines here ALWAYS long and you are waiting a long time to get a simple transaction done.
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December 2023 by Kody Pumphrey
Dora Leon at the Mt. Vernon Branch in Bakersfield went above and beyond to help my family open accounts. She was extremely helpful and patient explaining things to my son opening his first account ever. Thank you again for your kindness & professionalism. As my son told you earlier, you truly resemble the name sign behind your desk.
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December 2023 by Eric Celedon
I want to thank my Financial Officer for making the loan process quick and simple. She explained the details and helped me understand the process which greatly helped me secure my loan. Thank you, Linda.
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December 2023 by Diana Baehl
Our finance officer Mark Martinez, was very helpful, and professional. We were very pleased with him. We recommend Mark and Valley Strong for your financial needs.
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November 2023 by Manuel Henriquez
They’re a great team, I was so surprised but I was super relieved once I walk them those two doors. Recommend ✅
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October 2023 by Don Paul J.
I love this branch. I'm in and out within 10 minutes. Everyone is so friendly. I've never had a problem or an issue with this bank is always been there to help me with my problems. I can't say anything bad about this location.
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October 2023 by 零蒸気
was working on a business in Kern and figured we would start a loan with a local credit union instead of our go to bank, Chase.stupid experience, most difficult loan experience yet. under writer was impossible to communicate with and couldn't be held accountable.huge waste of time and doesn't look to be business friendly. By their reviews they seem to be consumer focused.if you are looking for a bank for your business in the area, you are going to need to find a larger partner.
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September 2023 by Alex Ambriz
The experience was easy and pain free ethan machado did an amazing job to take care of us and make sure we got taken care of.
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August 2023 by Dan H.
This Credit Union has the worst customer service ever. They just cut off my debit card because I am $45 late on my Visa card. I called and talked to a customer rep this morning and told them it would be paid at the end of this month. They agreed and then less then an hour turned off all access to my accounts. Been a customer for over 3 years and have had many loans with them and have never been late. This is how they treat me. Valley Strong please respond to this post I would love to talk to a supervisor! ** I am switching to Safe One CU on Monday!
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August 2023 by Kim Bean
My father passed away last month and he did not get his Trust completed. I had the daunting task of taking care of this issue and it became a nightmare with other financial institutions. At the last minute, I walked into Valley Strong on Mt Vernon. I was greeting warmly and was seated to speak with the account specialist. Linda Marquez was my specialist that day and she became my savior. There were no roadblocks here as I had experienced with other banks and If we came upon a “bump in the road” Linda navigated it easily and professionally. Her easy and kind demeanor immediately put me at ease. She is knowledgeable, professional and it is apparent that she enjoys helping clients through these financial challenges. The world class customer service I experienced with Linda is rare in today’s consumer climate. I left the Branch feeling lighter and for the first time in months felt like I could breathe. My experience with Linda Marquez was EXCEPTIONAL and I am so grateful for the attention she gave to the detail of my problem. She is an amazing employee and is to be commended for a job well done.
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August 2023 by Allie Lynn
I have banked with Valley Strong for years back when it was Kern Schools. They have always taken care of me, quickly fixed any problems I might have had, and made getting loans a breeze. I also want to give a shout out to Linda for making getting my auto loan the easiest process I’ve ever had. My lease on my vehicle was coming up and I wanted to buy my vehicle, she had me approved and out of there in less than an hour.
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August 2023 by John Stanley
Ethan was awesome. He answered all my questions and was waiting for me at the appointment time. Thank you for your help Ethan
