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April 2024 by Sinaxo
Took my mom car in for repairs. Would like to thank all the staff here for keeping us updated with the repairs. Friendly service and answered every question needed. Thank you guys. Definitely recommend.
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February 2024 by I C
I had some parts installed and not only were they cheaper than most others but there customer support was amazing. I had an issue a bit later and they took care of it easy peasy.
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December 2023 by Mario Barreto
Anna saved my life from a moving truck while coming up with an estimate on my car in the parking lot.
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December 2023 by Jesse Guevara
Very happy with job
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November 2023 by Garrett Rice
The absolute best staff. Everything my sick F150 has an issue they handle quickly.
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May 2023 by Krista Ross
Excellent service
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December 2022 by Miguel
Their behavior is ridiculous and bad attitude towards customers, avoid them at all cost if you still can !!!
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December 2022 by Brayan Cortes
Extremely rude employees, I would not leave my car here ever again!! They do a very poor job and are very rude and unprofessional the whole way through.
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October 2022 by Octavio Chavez
Ordered a part and they had it ready/delivered the next day. Thank you
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October 2021 by John Doe
Horrible customer service. If you have a choice don’t come here but if you do ask for anyone other than Krista. Read the google reviews, the positives are written by her and her family. Just sayingService: Body & Trim
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October 2021 by Mike Bohan
Solve the problem with my Ford van that other mechanics did not fix. Helpful courteous people
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October 2021 by Miguel I
On 07/12/2021,I brought my gray 2019 Mustang GT Performance Package level 1 to Jim Burke Ford Collision center for repairs, after two months on Thursday 09/30/2021 I was notified my car was finally ready for pickup! Delay was caused by some parts being on backorder, incorrect parts being delivered and parts being broken which are bound to happen. I arrived at the location at approximately 230pm, Upon arriving at the location I noticed several scratches on my vehicle, the majority being located near the front of the car, which happens to be the area they were working on. I also overserved damage to my passenger side mirror and my passenger side fender. The damage was very prevalent. I was shocked that no one had noticed it prior to me. There was white paint transfer on my passenger side mirror and passenger side fender. The scrapes were so severe the bare metal was showing. I pointed out the damages to the employee and she was able to verify that the scratches had happened at their location and agreed to repair them free of cost but would take up to three days. However, I was still shocked that no one ever contacted me to inform me my car had been in an accident/collision. We scheduled for me to bring the car back Tuesday 10/05/2021 at 8:00 am. While driving the car home I felt something was wrong with the car but I shook the thought off because it had just been at a Certified Ford Dealership for close to 3 months and the bill had come out to over 6,500 dollars lucky for me, my insurance company was picking up the tab. so I was confident everything was installed correctly and that the scratches had just been someone accidently rubbing up against the car once in a while since it had been there for so long plus they were repairing it free of charge and it would only be 3 days! After close to 3 months without your car, 3 days seems like very little! After getting the car home I noticed more scratches around the car so I decided to pop the hood and review the work done. I instantly noticed that my radiator coolant was two different colors and extremely overfilled as I began examining the vehicle more closely I began to discover more issues, such as a rubber band holding a couple wires together, and the newly replaced front bumper had scratches on it. I immediately drove the car back to Ford arriving at approximately 04:45 pm the same day to have the employees document my discoveries. The front end employees have always been extremely helpful! Once the documentation was done I brought the car back home on the drive back home. I was much more attentive to the feel of the car and the noises it was making. I noticed the vehicle was making a popping noise when making turns. I also heard the car honk when I went over a bump on the road but I chalked that up to someone honking at someone else.Services: Painting
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October 2021 by Rosa Delia
Do not take your vehicle to get any type of repairs here they are unprofessional and the staff is very rude. They do not inspect your vehicle before telling you it’s ready and good to go. Instead they make you come back twice to fix issues that could have been fixed prior to my arrival. I took my car in for paint and repair and the process took over two weeks. Krista called me to pick up my vehicle and when I arrived there was scratch marks and it paint residue all over the inside the of my car. They kept my vehicle and two days later they said they had fixed the issue however this time there was a piece that was loose on the side bottom of the car which I told her about. She then proceed to tell me that everyone was gone for the day and it couldn’t be fixed so I would have to come back or leave my car again. I decided to leave my car for something she said would have taken less than 10 minutes to fix. As I am heading back home she calls me and tell me that her manager was able to fix it and that I can come back and pick up my car. She was very rude about the whole situation and not helpful what so ever.Services: Painting
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February 2021 by Karen J.
Horribles customer service practically screaming at us just because we didn't know what we need for the car made us feel unwelcome like we where there asking for money or some thing and the other people there didn't step in once to tell her she can't speak to costumer like that the person with this bad service was krista Espinoza she had such bad customer service we had to find another place to fix my car and the next day that we went to get the keys for my car and there were other people around she was so nice but she did roll her eyes it seemed as though she was racist she also told is to leave the keys for the guy who was going. To pick up the car so we left it then they call and say they need the keys and some one had to be with the car well we were across town and I think should have told us that befor we left so had to leave what we were doing and go to the car that's not okay we have things to do but if she would have told us that we would have went straight to the car if I could put zero stars I would I just can't believe how she act and we were so patient with her
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October 2020 by Ryan Espinoza
Krista was awesome!
