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November 2023 by Clotilde F.
I came to discuss an order. We had received the wrong type of tiles. The manager, Barry, spent 10 minutes telling me that everything was my fault. When I tried to leave, he moved in front of me, very close, to tell me again why everything was my fault. Intimidating.
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November 2023 by Judy Pena
The customer service here is the worst. Literally waiting 20 minutes to buy 100sq ft of tile. All these associates and they’re all confused looking for other workers to help them. Get it together. Super disappointed.they get stars because they have really nice flooring.
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October 2023 by Priscilla Calamateos
The store Manager Albert is really kind and amazing. I was going to go to a different store for my flooring but he was really helpful and I ultimately bought my materials here because of him. If you're looking for a place for flooring go here and ask for him. Thank you for all of your help, Albert!
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September 2023 by Linda Stockton
First time I went there. Kind of confusing and not a lot of staff so we wandered around and was able to get someone to help us with the tiles. She was very nice and helpful.
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September 2023 by Renee M.
We would like to commend one of your employees , Marissa J . We are in the process remodeling our master bathroom and we're there to look at shower & floor tile . It can be overwhelming with so much to chose from . Marissa was extremely professional and knowledgeable and was great to work with . We were able to pick our tile & she even helped us with our grout colors . We would like to thank her for going above & beyond for us ! Thank you Marissa
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September 2023 by Rebecca Dawson
Inexpensive flooring, but also not the best quality. However, issue exists in order fulfillment. Picked up my order and some of the boxes are the wrong color tile. What a pain to drive back just to exchange. Gas is 5 dollars per gallon and I'm driving 50 miles round trip to exchange a box of tile. That's unacceptable. They also NEVER answer the phone. Poor customer service.
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September 2023 by L M.
Helped me in a tough situation... Eric is a great guy and really knows what helping a customer is about (yes give this guy a raise!). Really appreciate it. I'll be using these guys for my tile needs for sure! Thanks again.
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August 2023 by Adolfo Z.
Went to Floor & Decor just to look around and came across a great amount of options at low prices and great customer service. The sales representative Fabian was extremely knowledgeable and showed me different options to remodel my shower. Fabian helped me come up with a design that my fiancé and I really liked. I highly recommend to check them out and look for Fabian for assistance.
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August 2023 by Bill F (Bill)
Fantastic, the staff is very knowledgeable and helpful, They even load materials in your vehicle, they have a very large selection of products at great prices
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August 2023 by R A
I was so stressed over a shower remodel. Saundra ,design expert, calmed all my fears and anxiety . She walked with us and helped pick out the tile , grout , trim etc… Thank you Saundra for all your help and expertise . If you have any questions or need any design help , seek out Ms Saundra . She will not disappoint .
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August 2023 by Tanya V.
My husband and I were impressed with the selection at Floor & Decor however, we needed help in figuring what suit our style and desired look for our bathroom remodels. Marco initially helped us and showed us the design department where we met Cristina Villanueva. She was patient and skillful in guiding us to find the perfect design and materials to accomplish the look and feel we were aiming for. A design appointment is invaluable! She took the time to ensure we were satisfied with our choices. I highly recommend setting up your own design session with Cristina!
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July 2023 by Steve Espinoza
Marco was extremely helpful with getting me the stuff I needed for my tile install! Glad I came here!
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July 2023 by Jessica McDonel
Marco was so helpful all of the 50 times I had to go in and get stuff for my master shower remodel.
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July 2023 by Lorenzo Rodriguez
Customer pick up has the worse customer service. Guys doing the loading just go by not even look at you til I asked one of them if they we're just gonna keep ignoring me, finally he took my order. There's no line order, they'll just assist who ever they feel like and whenever they feel like
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May 2023 by Rhea Sunshine
My husband and I own a real estate rehabbing company and this is one of our go to stores. CS is always great and they have a fantastic supply of tiles and flooring. I like coming here to get my creative juices flowing when starting the decorating part of our rehabs. Highly recommend!