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November 2023 by Nancy Fawcett
This is a spa you want to spend hours in. Very calming, clean, kind staff, and so peaceful. From hair cuts, hair styling, nails and toes, and facials, and much more.
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October 2023 by Meagan Hazelwood
I want to start this out by saying the dating staff here is amazing and have been here a lot. I booked a wash and style with Shawna almost a week ago. She was 30-40 minutes late to get me. She washed my hair and told me she was charging me $75. I said okay. We get back to her station she leaves for about 5 minutes. She comes back and is ranting and raving she doesn’t have time to do my hair. I had immediate plans and she said she would rough dry it. I walked out after 20-30 minutes in the chair with wet hair and clothes. I walked out on my own because she took off again. So I was with her 20-30 minutes, I left with wet hair, and she was nowhere to be found. She acted bizarre and erratic the whole thing. I’ll attach a picture of what my hair looked like after.Service: Hair straightening
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October 2023 by Cindy Harper
Essentiels Spa is a big plus for Bakersfield. Their services and product lines are top of the line. Everyone from staff to service providers are professional, friendly, and make you feel special! I have been frequenting their business for over 20 years.
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September 2023 by Tanya Tucker
I received a spa package for my birthday so I made a appt for today and I absolutely loved it all. Shout out to Jared for my message and I definitely recommend Connie for a facial. She’s amazing. Their lunch set up was cute and overall I enjoyed and definitely will be going back for another facial….
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September 2023 by Yanet Nunez
By far the best place to go , they really do go above and beyond for their clients! I was lucky to have just walk in and get my brows waxed and I highly recommend this place. Nancy did such an amazing job at my Brows and Anastasia was such an awesome manager, she keeps the place with the best atmosphere and very attentive to all customers. Definitely booking for more services !!
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June 2023 by Dashmeire Ward
Marshel is the real deal with her bodywork approach. I walked in tight with soreness in my shoulder and hip. I walked out with an increase range of motion and better mobility. It's been almost a month since I had her massage with cupping services and I'm still moving freely with no pain. Book with her. She will get you right!
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May 2023 by Angelica Becerra
I received a gel pedicure from Soledad and it was great!! She is so friendly and I loved my experience. I will definitely be coming back to see her! She does designs and they are sooo good! I got a daisy on my big toes and it looks so cute!! Unlike other reviews I’ve read here I did not have a problem with front reception. The girl was very nice!
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May 2023 by nikki
I received a package spa day for Christmas. I’ve used them in the past and it’s definitely tricky to get the services booked if you have a specific professional you want for a service.Mine had to be split into two visits due to an emergency the day of by one of my providers. I scheduled the second part and had another emergency, however the spa fit me in with Dee Dee.She has a very soft touch with the facial and peel. She followed my lead and talked when I wanted to but also let me relax quietly when I didn’t continue conversing.I’ve just really had a run of bad luck with having to reschedule so often that it’s not worth the effort.
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April 2023 by Steph Parish
Would give it zero stars if I could. Salon took our payment for $239.00 for a spa package yet would never help me schedule the appointments after 5-6 attempts over 2 weeks. Yet took our payment without any trouble. Funny. Please book appts elsewhere!
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April 2023 by Marizee
Although the stylist did an OK job cutting my hair, the website says that a women’s cut and blow out is $65 and the stylist charged me $90! I was quite taken aback as that is not the price that I had expected. My cut was a simple cut. I understand that prices have gone up due to the times, but from $65-$90? Although I like the stylist, I will not be back.
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March 2023 by Anita Gaston
Was gifted a Spa day. Enjoyed everything except the manicure. Until the next day my neck was swollen and burned. They've been nice about it, but not once did they offer to refund the person who bought the Spa package either part or all. I've been on medication prescribed by my doctor who told me never to go back. I would gladly do the massage again.After the above review, the person who bought the spa package for me was refunded and I was gifted with a gift certificate for a massage. They made this right.
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February 2023 by Sonia Ramos
Just received a horrible massage from Michelle. I let her know where my problem areas and where to focus on. The entire time I had to tell her to apply more pressure on my right shoulder which is my initial concern and problem area. Half way through the massage she asked me to turn over, I then asked her to keep focusing and apply more pressure. She then told me she was trying to shy away from that area because she didn't want to hurt me. Why would someone shy away from an area where I told them that's where I needed the attention. If I wanted a Swedish massage I would've had my kids massage me. Complete waste of money will never return. Definitely not worth $95
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February 2023 by Melissa H.
When you walk in your greeted right away. Give your name, an you wait less than 3 mins then your walk to spa area. In the spa sitting area was very relaxing there's a table with refreshment. There's a waterfall divider on the other side is the hair salon. Taylor- Massage Therapists Very quite not talkative which is fine , She has magic fingers, gotten out of All my knots out, didn't even realize I had many of them in my back shoulders. My left leg been bothering me with aches an pain, wow I no longer have that issue. I paid $15 more for Reflexology which I highly recommend if you want that extra foot & leg massage. Keri- Essential Signature Facial 60mins WoW WoW WoW I highly recommend Keri!! My facial was amazing , I was so relaxed I knock out after 20-30 mins , woke up scare forgot where I was at. Her hands are so soft an the way she take her time massaging the products into my skin, it felt amazing , she very soft spoken let me know what product she was putting on what concerns I need be aware of. My skin had that natural glow back, (nothing but comments on my skin the next day) I would love to give them 5 stars but being prices were a little off , if they change prices then should change it on their web site. Essential signature facial 60mins $90 Swedish Massage 60mins $85 plus reflexology 15mins $15 total $190 However I was charge $195 not sure where the extra $5 came from ,maybe they charge using a gift card, I really don't know ,I wish I had a receipt to know where the $5 went. If there prices went up then they need change it on their website an let the client know. The one thing I can't stand is when you advertise service prices online but they are different when you go into the salon. It there was a service that you need to charge for the extra $5 let your client know just don't do add on, don't be that salon. I know it's just $5 but remember you need to tip at least 10-20% for each service , these ladies work hard an they deserve the tip an it adds up. So yes I will make the comment about the $5 I didn't know where that $5 went to so I just had to do both the same tip!
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December 2022 by Belen O
I spoke with Sherry yesterday because I kept getting bundles and not being able to use the entire thing before they expired (Not a big deal I have a chaotic work schedule). Sherry went to check if I had anymore and came back and announced from accross the lobby not only did I not have anymore but that I owed them $25 from an eyebrow waxing. She acted as if i intentionally skipped out on a bill and that it was her job to shame me into paying it. I always pay before leaving and if something had went wrong with the payment they have my phone number. Either way the way to handle this situation is not to be rude and degrating.Once your able to get an appointment the facials and massages are really great.I haven't been in a while because the last time I got my eyebrows waxed they burnt my face right before vacation.
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December 2022 by Sunshine J.
Ridiculous customer service with many types of excuses as to why their online system for scheduling appointments doesn't work. The associate made us feel we were needing to accommodate to 'their schedule' for services requested. No apology, just more the attitude of 'we can pick & choose who we want as our clients.' This particular individual blatantly lied to me stating she was completely booked for that day & I'd need to schedule for the following day. Interestingly, at 6 AM when booking 'on line' appointment, Ms. Julie Knowles had @ least 5 different openings - all which were erased after receiving the text she couldn't book me because she was 'completely booked'! It's unfortunate customer service within this establishment & other's in Bakersfield is solely based on status & 'who's who' of their little tight knit social circles. I'll never return after being a customer for over 15 years.
