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February 2024 by Cesar Seijas
The worst service in town , two months and stil waiting my car
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February 2024 by James Morales
Man I really hate to do this, because I've had such good experiences in the past, but We had a Car Accident back in 2021(Jeep Grand Cherokee) and let me tell you it's been nothing but a nightmare. First off let me say, the car is still not fully finished.We've taken the car back multiple times to get things "fixed" over and over, some have been the same fixes that still aren't done to this day.The back Lift hatch or gate won't open automatically from the key fob anymore, the paint job in the rear doesn't match and is dull compared to the rest of the OEM Paint, on the folds of the hatch the paint is chipping already. Every single plastic panel inside the rear end where we were hit is still Scratched and popping out or doesn't set right anymore, they didn't replace any of it. Funny thing about it is, the gentleman we spoke to always says "that's easy" but yet it still isn't done. When we got the car back finally after 6 months the first time, headlights were out, driver seat frame was still broken and there were bubbles in the paint, rear tire panels were broken, plastic covers were missing from the inside of the car and emblems were the wrong color,We were promised by Larry that everything would be restored to brand new, but that's not the case. and we can't ever get a call back from this guy. To this day there are things that were promised but never fixed and we are just over it at this point to even reach back out, so much so that we noticed the front bumper wasn't popped in right so I just did it myself.I won't ever come back here for any work or recommend this place to anyone, just go to Lucky Spot honestly, that's what I should have done.
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January 2024 by Floyd Nash
Very pleasant experience, they went above and beyond what I was expecting, friendly and professional...... Highly recommended....
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December 2023 by chris percival
Fine establishment that cares for its customers
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November 2023 by Steve Song
Satisfaction was good in the past, but now it is much worse than before.
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October 2023 by Staci Payne-Herder
Office staff has no idea what's going on. Rude and doesn't update people. My son had his car here and because of his age they tried to ignore him and take advantage. Office staff should be ashamed of themselves. 15 calls and never called back. Had his car in the shop 3 times now and still not fixed. It's been 6 months back and forth to get this resolved and it still isn't. They have no problem taking your $$ but refuse to actually take responsibility and accountability for there own staff. Would not recommend.
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September 2023 by College Men Movers
this is one of the best shops I have ever worked with. they were very patient and kind. they made sure I understand the damages and the repair costs and all the other line charges. definitely a repeat client.
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August 2023 by B Rad
Insurance job, My car is still there. I've asked for several updates on status received. No phone calls, no communication. Going to talk to my Insurance Company to send my car elsewhere.Services: Auto engine diagnostic
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August 2023 by Corinne Chase
They did amazing work and extremely fast too. I got frequent updates about status through the text system they have. Staff was very friendly 10/10Services: Painting
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July 2023 by Monica Ricardo
Always go there something happens to my baby car.Very please with the work they on my car.Professional, Welcoming & polite ladies in front of office.
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July 2023 by Emma J.
Leaving a good review for a good experience. Had coordinated a part I needed for my car and they ordered it ahead of time so that they can schedule my appointment for when the part arrived. The process was efficient, picked my car up just a couple days after. I was surprised they also cleaned my car!
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May 2023 by Elizabeth Hardison
Unfortunately I wish I didn't have to leave this review but it's an honest review, I brought my vehicle in at the end of December for some minor work, they had it almost 2 months giving me excuses after excuses on why an additional 2 weeks kept being added. When I initially brought it in they didn't have very many vehicles ahead of mine, they only completed half of the work and left many exterior and some interior part off when returning it to me, they didn't complete all of the work and it was an insurance claim job. I had to give my rental back as I was paying out of pocket and racked up over $1000 when I got it back it was driving worse than when I dropped it off there was major issues they didn't fix and inevitably yesterday my break system failed on me causing me to crash. Needless to say I will never bring a vehicle back here again. I even reached out to the company multiple times in an attempt to get the remaining work done with no help or answers any of the times.
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April 2023 by David Boles
Great customer service. Good quality work.
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March 2023 by Carol
My husband had his car towed to Eagleson’s to replace a door lock and ignition on the steering column. He was told it would be about a week or so to be repaired. He was never informed of the progress of repairs and he called several times and left messages that were never returned.. Finally after three weeks in the shop he called and was told his car was ready. He picked up his car, did some errands in town and then drove it home. The next morning the care wouldn’t start. He called Eagleson’s and was told they wouldn’t do anything about it. They only guaranteed the labor and parts. I would never recommend them and have also reported their poor work performance and lack of costumer customer service to our insurance company.
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March 2023 by Mike M.
Worst body shop in Bakersfield. They are slow and the management won't respond to phone calls. 1 star is way to many stars
