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May 2024 by Oscar Flores
Have had my wife’s wedding ring for over 4 years and never had a problem. Purchased at this location. Took it in for a cleaning and lost 2 diamonds off the ring in less than 24hrs. Called to see what can be done and the only answer I get is “the ring is no longer under warranty” this is absolutely ridiculous. I’ve been a customer for over 10 years and purchased thousands in jewelry. Will never return to do business again and i highly recommend if you are seeking any kind of service that has to do with jewelry you do not visit this locating.
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April 2024 by Amanda T
We went to purchase our wedding rings and were approved for a $700 down payment online. When the salesman Eli and an older woman couldn’t talk us into putting a down payment down of $1800 even after we showed them we were approved for $731 down Eli told my fiancé “you’re the one struggling with your credit” I will never recommend them to anyone and will be forwarding this to corporate he embarrassed us in front of my son and another customer.
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April 2024 by Jim Summers
I will never buy jewlery from a chain jeweler again. I was recently divorced and took my ring that I bought from Daniel's to a reputable jeweler to see if I could sell it. He tested the diamonds to find that all were moissanite (lab grown) diamonds. I also had a few diamonds fall out previously and took them to Daniel's to have them replaced. They were replaced with GLASS. The reputable jeweler told me they paid about $120 to make the ring that I paid $2,000 for. I will never do business with Daniel's again in my life. I learned my lesson. Stay FAR away from this place. They are basically operating a legal scam.
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July 2023 by Chrissy Ortiz
We bought jewelry andwere over charged. Not given sales price to jack up the sales ladys commision. The restgistry fee is bogus. Its a scam. Then attemts to straighten out their mistakes we were ignored and noboy would wait on us. Do not recommend them at all.
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June 2023 by Chiann Wheeler
Don’t bother with this location. The MANAGER Ishmael tried completely ripping me off! I’m now headed to the other location because I spoke with them on the phone and found out Ishmael completely lied to me to try and get me to spend more money. My fiancé bought my engagement ring and band as a set. I wanted to trade in the set because in my opinion they don’t go together as well as you’d expect a set to match. I went to trade in just the band and explained that my engagement ring was meaningful and I had NO intentions to trade that part. He informed me I’d HAVE to get a band that is double the price of my original and basically I’d get 50% off so I’d pay the same as I originally paid. We looked at the bands and I didn’t like the way any of them looked with the engagement ring. At this point he “just realized” I actually would have to trade in the whole set for a set that is double value. I told them never mind and left. I called the other location and was informed that was all a lie. I CAN trade just the band. And I will get credit for it that can be applied to ANY band I want, doesn’t have to be “double value”!!!! I’m so angry and feel he was just trying to take advantage of me because my wedding is 5 days away so he knew I was in a rush and would possibly settle and just pay more! I’m so glad the manager at the other location on Oswell was truthful and is doing everything she can to get me the band I want in time for my wedding!
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June 2023 by Christopher Medellin
Got a ring for my fiance, wanted till Tuesday a few days later to get fitted, my girl dropped it off. I called to see if it was ready 5 hours later, the guy was acting rude not listening. Didn't hear when I told him twice her name. He just hung up and they won't answer.
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November 2022 by Alex De la cruz
First and last time visiting here. I was called fat by an employee and told I need to go walk more. All I asked for was a price on an engraved pendant.
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November 2022 by Terry H.
BAIT AND SWITCH! I bought a ring from them about 7 years ago and it was a decent experienc, HOWEVER I went back just recently to upgrade my wife's wedding ring and the lady tried to sell me a LAB ring I told her no I wanted an actual diamond, She said we'll let me see what I have in the back comes out with a couple rings I liked one and bought it $10,000.00 plus my trade in come to find out when I got home it had a certificate for a LAB DIAMOND she gave me one anyway under the pretenwe of making me think it was a real Diamond!! SUPER mad, extremely dissatisfied Bait and switch tactics which is illegal!! they need a MINUS 10 on this deal
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October 2022 by ARIASA socialmedia
. . .they were really friendly. . . My friend got approval and she is rebuilding her credit. . . the manager and the salesperson were super helpful and courteous. . .Victoria and Ismael were amazing!
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June 2022 by Anabelle Hernandez
Walked in started browsing for a good 10 minute and no one offered to help NOR were they busy with customers. NEVER going back
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January 2022 by ARIAS Socialmedia
. . .they were really friendly. . . My friend got approval and she is rebuilding her credit. . . the manager and the salesperson were super helpful and courteous. . .Victoria and Ismael were amazing!
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December 2021 by Bill B.
Scammers, I asked for the price on earnings. Price was inflated with warranty. I was not aware of this until paying with debt card. This double the cost of purchase. Greasy sales tactics.
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December 2021 by Kacey Jones
Walked out because instead of anyone offering to help us we asked for help. Red flag there. And the lady we asked had a huge rude approach. I refuse to do business with anyone like that
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December 2021 by Grace Quirino
Friendly, 19 yr. Old daughter bought herself a ring and was greeted and help and had a great experience for her first purchase at Daniel's jewelry
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December 2021 by Kailey R.
If I could give a negative 5 stars I would! Upon going to Daniels i read the reviews and can see why they have such horrible reviews. In my experience there I stood waiting while they helped others they were already assisting but then when the counter had cleared the lady working just stood there, I was literally 5 ft from her and had no acknowledgment. She finally looked my way and said do you need something in a total unprofessional manner! My husband had purchased a new wedding ring for me and noticed damage to my ring and wanted to get it fixed, so with it in the box I showed them the ring. The gentleman then jumped in and wouldn't even let me speak claiming purchases online they have nothing to do with and they could not help me. Could not or just did want to? Come to find out my ring was actually purchased at Daniel Jewelry a private family owned business and not Daniels Jeweler which I am happy about because I would never want to support a business that treated people the way they were about to treat me. They looked at my ring like it didn't belong there and talked so condescending to me. I felt like I was in a scene of pretty women and in my life have NEVER been treated that way! As I left I said to them I realize why you have horrible reviews you are very rude! They then proceeded to say things back, again unprofessional! I then got a hold of Daniel Jewelry and had the most pleasant experience and dealt with people who were professional! Bottom line is yes my ring wasn't from Daniels but Daniel but you still don't treat people that way! I will continue to support businesses that treat their guest with respect and NEVER a place like this!