Credit Unions in Bakersfield, CA

“Visited on Friday April 20, 2024 about 10:30 am…FANTASTIC AND AWESOME CUSTOMER SERVICE!!! I’m impressed!! (I’m NOT one for being easily impressed!!)When I walked into the River Run branch there was a gentleman at the sign-in desk being assisted by the friendly assistant behind the desk. (I don’t remember her name) She immediately acknowledged my presence and said, “I’ll be with you in a moment, let me take care of this young gentleman”! (He was an older man in his mid to late 70’s; I’m sure that made his day??)How refreshing it was to be acknowledged, respected, and appreciated immediately knowing I was there to do business. (I was there to open a new account.)I waited a short time to see the assistant at the sign-in desk, I told her why I was there; it took a minute for her to complete her task assigning me to the appropriate assistant. She completed her task in a kind, friendly, and timely manner. (She did her job efficiently like she is expected!!)I sat in the waiting area for about 5-10 minutes. As I waited, (gave me time to rate the friendliness and efficiency of the employees and branch) I noticed the line of (regular) customers was moving fast. The “Business Account” assistants assisted “Regular” banking customers at their window when there wasn’t “Business Account” customers in line. (They didn’t stand there twiddling their thumbs or chit chat with each other)I heard my name; I looked behind me and saw Christina, she greeted me with a beautiful friendly smile and her name. Christina was kind, patient, informative, professional, and personable. She completed the task at hand in a timely manner and answered my questions to my satisfaction. (I didn’t feel like she was rushing me out, she was just efficient!! She could hold a conversation with me and continue her task. She was so thorough, I didn’t have many questions!)Overall, the employees were friendly, professional, knowledgeable, efficient, and most of all…respectful of the customer’s time.“Time is money” and “Life Is Short”. Customer Service is SO rare these days, (too many employees with “I get paid per hour mentality” and have no work ethic!) but Valley Strong Credit Union is impressive on Customer Service.”

“Jorge was very kind, we felt at home and he was very explicit with the information and also very considerate of his other clients because he always tries to serve with pleasure and respect ?”

“Brenda, was awesome, I sat waiting to be called longer than it took her to get my account opened. From the time I sat at her desk it took maybe a total of 20 minutes to complete everything. Awesome.”

“We cannot say enough wonderful things about valley strong bank .Everyone has always been awesome and very professional.We do not live in CA but we will never change banks simply because this bank is so great and everyone we have spoken with is wonderful .Very efficient very professional and very caring .Our experience with this bank has been perfect from A to Z”

“Manpreet is the woman that helped me at valley strong. So I financed a car thru carmax and was not happy with the interest rate CarMax gave me so the next day I went to valley strong to see if maybe I could get a better one, I took all my papers CarMax gave me and told the woman what I wanted to do… she said yeah no problem, printed out a bunch of papers and had a check ready in a few min. My whole process only took like 30 min. I thought it was so awesome how fast it went but the interest rates were so different too. I know everybody’s is gonna be different based on their credit, but Carmax gave me 16% Strong was able to give me a 10%. Such a big difference!”

“One recent busy Monday afternoon, I was standing at the Accounts Services line with other customers. The Leads Financial Solutions Officer, Linda Marquez, saw us waiting and cheerfully invited us, one by one, into her office to help us and her fellow associate. BEST CUSTOMER SERVICE EVER!!!?”

“I received excellent customer service from Nancy who is nice and professional. The process of opening a checking and savings account went smooth! Thank you Nancy! :-)”

“Location is crucial, and it's highly practical. The team is excellent and delivers flawless service. They are incredibly efficient, kind, and respectful! Bravo, Valley Strong Credit Union and their outstanding staff. A great place to bank.”

“I had a wonderful experience . I came in to the bank was greeted and directed to see a bank consultant who's name is Gurveen Sekhon. She was very professional and helpful I was able to conduct my business in a timely manner . Thank you all for your help.”

“This relatively new branch, and it’s highly professional associates, of our credit union for over 45 years, continues to provide an exceptional, secure, and genuinely friendly banking experience!”

“I have never been to the bank but the phone service is very bad
More than an hour of waiting and I'm still waiting...

I already visited the bank
Very friendly
very clean
Nice place
Everyone is very empathetic with older people ?

Only if they improve the waiting time on the phone ?‍↕️”

“Safe1 Credit Union on Millrock in Bakersfield, CA has a wonderful staff. They not only listen to your needs, assist you with the best plan, but also make you feel like family. They are knowledgeable and professional. Jose Mejia has been an outstanding employee and has helped me and my family with many Financial needs over the years.”

“Purchased a car through them. Outstanding service: 1. They had the lowest rate--I got an astonishing bargain.2. They always supplied new "payment coupons" well in advance of each year.3. When I moved, I had no problems with account transfer procedures. 4. Auto-tellers were always polite, expert, and swift when I made payments. Inside, same gracious staff. Facility was always totally neat, clean, and well organized. ["Where do they get these people? Can I take them home?"]5. "Skips" [for Christmas] absolutely "painless"--a mere call sufficed. 6. Paid off loan early, without any trouble whatsoever. They said, "Sad to see you go. Come back when you need banking services. We'll miss you"!7. Post payoff documentation to me was LIGHTNING FAST; DMV notification and removal of "lien status" equally prompt. I was not "a mere debtor" to this bank. I was treated with the supreme good will and helpfulness I might find from my best friends. I felt like a "family member" receiving not merely funds but service and care.This is a bank that has not merely embraced but refined ethics of professionalism, courtesy, and good will for its customers. This is "best banking". UNRESERVEDLY RECOMMENDED.”

“I love Safe 1. At the time I opened my checking account with them I was having trouble finding a credit union or bank that did not charge any monthly fees unless you had direct deposit and/or over X amount of money in it at all times, which I knew I wouldn't have. After some searching I found that Safe 1 did not have any fees like this. Their checking account terms were the best of any other place at the time. For the past 5 years I've been happy with them. The staff are friendly and helpful. Their debit card works with a huge network of other credit union ATMs for no transaction fee, which is a great perk (I can always find an ATM in any city I go to and there are a ton of qualifying ATMs all around town). The only reason I am giving it 4 stars out of 5 is that their hours are not great if you work normal business hours. They are not open before 8am nor past 5:15pm, and they are closed on the weekends. If I need to go in for something, I can only do it during my lunch break. But, because of the other positives, I've stuck with them for the past 5 years.”

“This is my go-to branch. When the Panama branch opened, I still found myself heading to Granite Falls. I have always had a great exlerience with the staff and have always been taken care of. Top-Tier customer service”

“Excellent Credit Union, especially for employees of the State of California. They have very competitive internet rates and terms. The staff is friendly and helpful although occasionally under staffed.”