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September 2023 by Shmonii S
If I can give 0 stars I would.One atm machine is always working. No one ever fixes the other one. Always long lines.
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August 2023 by Cori Steelman-Rey
This place gets a 5 star because the inside atm has $1 bills...Very hard to find. Thank you
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June 2023 by liz stevens
5/24/23 @ about 3:45pmWent into the bank with my daughter. We wanted to open up her first bank account! Exciting, right?Well,the banker asked us to sit. Looked at his watch and said, "let me see if my coworker can help you guys wit that"I'm kinda confused, like ok? So the young man comes back and said, "sorry he cant" or what not. Basically they didn't want to do it til Friday? Two days later?Since when do we make appointments to open a new account especially when I already have an account, as the parent.Anyways, I left and went to Valley Strong. They helped my daughter n I without a problem! I'll go ahead n take my monies out of Chase, SMH. I'm gonna bank where my daughter's at....
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April 2023 by Joshua Norman
Walked in to try and open an estate account on the 24th. Gave documentation to teller/worker. they took to photocopy and send to their legal team to review said I should hear back in 3-5 business days. It has been 2 weeks and nothing. Tried to call branch, went through menus to try and talk to someone, Noone ever picked up. Very shotty. I thought Wells Fargo was bad, at least they answer their phones and respond when they tell you they will....
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January 2023 by Freddy B
Walk in to this location 12/19/22 to be meet by a rude guy at the door that couldn’t direct me or even offer a way to open a new account! He said he was busy….that I needed to come back? Thanks Chase Door Guy! Let’s Go Valley Strong
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November 2022 by Julie Gonzalez
I worked with Matt. He was very helpful and explained everything on my account that I was entitled to. I also had questions on my Home Loan and he directed me to the right person.
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November 2022 by andres hernandez
One of the drive thru atm’s is always out, no access to the walk up atms inside , lines are always long, not convenient
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November 2022 by Trinidad Sanchez
I have no issues with Banking @ chase Great Service, More Convenient,with the New Location No Problems , ?
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October 2022 by Jenn H.
This is the new Chase bank that replaced the Mt Vernon location. It's much nicer and obviously newer lol. They have two drive thru ATM's along with 2 ATM's in "The Lobby" area and 2 ATM's inside the actual bank too. Better security! As you have to slide your card to get into The Lobby area ATM's (during closed business hours only) Cool blue lighting inside the lobby area too! parking can get packed quick during peek business hours because the parking lot isn't that big, but luckily there is plenty of other parking options near by. Haven't really interacted with the staff all that much, but everything seems cool. I like it. :)
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September 2022 by harjot singh
Too slow and time wasting
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August 2022 by Patricia Reese
Do you guys like, not have someone that answers the phone or something? If you do that person needs to be fired, why bank with chase when they can't even answer the phone.
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July 2022 by Ralph Franco
Staffs are very nice and helpful. My time at chase and Staff Fernando really explained everything specific. Thank you very much
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June 2022 by Fernando Rivera Guzman
This branch is clean, modern, fast, and efficient. Amazing team that works here. I recommend making an appointment for anything banker related. But don’t be afraid to come in as a walk in to check for availability.
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June 2022 by Oscar Salinas
(Translated by Google) The service is lousy the workers are arrogant and unlucky(Original)El servicio es pésimo los trabajadores son arrogantes y desaciados
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May 2022 by Roger Jones
Great service. Friendly staff
