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December 2023 by michelle wood
It's just your average bank but for the most part they are friendly and helpful
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November 2023 by Raul
Chase need to fire Jennifer she is always absent & never called me back for the living trust. Alan is even worse. Bad demeanor & bad customers service. Un profesional from both of them. I would never open an account with chase because they treated horrible. I highly recommend no one to go there at Chase bank at N. Chester. Oildale, Ca. 0 stars rating
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October 2023 by Steve Herrera
If i could put 0 stars i wouldTried exchanging my Euros that i got from Chase back to USD once i got home. Wont except the Euros because they were folded in my walletWhat a joke.. Garbage service
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July 2023 by Timothy E.
This is why I don't like this bank they say it's not based off your credit score they lie I have over a 600 and denied again this is why I go threw kern schools instead but yet my wife got approved with the same score but she's going to go threw kern schools with me because this place is wrong
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January 2023 by Freddy B
Jenefer Jackson!! Amazing customer service Thank you for welcoming my son to the banking world. Service like this should definitely be recognized ?
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August 2022 by Cesar M.
I mostly go to get a quick withdraw. Never busy and always clean. Plus they have a very good chicken spot across the street too.
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May 2022 by Patee Lov
I like this chase is the Best in town. CUSTUMER SERVICE is excellent everytime i go. And i am a complainer i am not easy to please
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March 2022 by Patricia Reese
I've been calling for 2 days now and not once will you guys answer the phone, you guys literally cannot be that busy for being a bank in oildale.?
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October 2021 by Isador Cruz Jr
The staff are nice and the go out there way to try and help you with all your banking needs
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July 2021 by Kristi M.
After the Olive Drive location cancelled an appointment I had made weeks in advance with only a 2 hour notice, I called this location, explained what happened, and they worked me in the same day. The banker at this branch was helpful and the transaction only took 4 minutes. I'm not sure why Chase is requiring appointments for even small changes to an account, but that is a corporate complaint, not one for this branch.
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July 2021 by Susan Weatherby
Easy to find and easy to take care of my business.
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January 2021 by Bryan Winter
Never answer the phone. Unacceptable
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August 2020 by Todd Prince
If there ever arises an issue of unauthorized monies removed or unrecognizable money is removed or any other question I have that involves my bank account and structure of, Chase employees have no problem with answering any questions rather they be simple easy questions are hard complex there is no problem with receiving an answer. A positive answer at that. As with all banks there are busy days but I found the chase that moving forward never stops ie you are in line waiting for a window and if you keep leaning forward you will not stop till you reach that window is how fast they are and I really appreciate that. Another Plus I want to add before I go, if there is an unruly customer just before you the chase employee will not let that affect their service for you. They will not talk about the last customer they will only agree or disagree with anything you say that is not degrading but again is not in favor of the way they treated the customer service. That is a good feeling knowing that they will not talk about you when you're gone.
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July 2020 by Mayra G.
At around noon I walked into this chase wanting a money order. I stood in line and was greeted by a banker who was asking customers if they were going to cash out trying persuade them into using the ATM inside the building. As I waited in line, the same banker that was greeting people stood behind a register and asked if anyone planned on getting cash out with their card. When the question came around to me I said, "yes, but I'm needing a money order that includes a large amount". He then said to walk forward that he could assist me in that. When I got to the front, (mind you I surpassed two customers that were in front of me) the banker stated he needed my Bank card and ID because he couldn't unlock the register he was behind of, but had to walk to his register in the far corner. He asked how much my money order was going to be. After I told him he said he would be back. When he came back to talk to me he stated he couldn't give me a money order with an expired license. I said, "we are in a pandemic it's only logical that my license is still expired. And told him I had a 3 month extension on my license. I don't see why this chase is asking for my ID if I've never been asked before". He then said to wait for the 1 one bank teller that was actually opened. I tell you folks it was only 1 banker that was behind a register while there was a line leading all the way to the outside. I then asked if I had to wait in line again he said No. so I stood to the side and waited for him to give me the signal. I waited at least 45 mins and he never gave me the signal or bother talking to me as I stood waiting there staring at the registers. He kept on telling those in line to go on next. like It is absurd to have spent my whole hr lunch trying to get a money order. I finally ended up giving up and walked out. Truly unsatisfied! Worst chase! It was a WASTE OF MY TIME! I personally felt like I was being discriminated. Don't come here unless you wanna wait over an hr! If I could I would give this place 0 stars!
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July 2020 by fugue
Visiting this location makes me wish it were feasible to stop banking with Chase altogether. Unfortunately, it's too late to quit now.
