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October 2023 by Laura L.
Not open on Saturdays. :( No outside ATM. Downtown is very busy on the weekends as a lot of people are off of work and yet they are not open?...
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October 2021 by Xiouping C.
Daniel was amazing he was kind, communicative, efficient & Crystal also helped me with accuracy and I adored her.
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February 2021 by Sherry C.
This is my preferred Chase location in Bakersfield. I have made about 100 visits for business banking in the past 10 months. The staff and security are friendly and efficient. I miss the drive-up (no contact) service, but am happy to be greeted by so many happy faces when I go inside.
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July 2020 by Shmaron W.
"Many business are doing their best during Covid" says Yelp but this particular business is NOT. RACHEL PADILLA in particular made my experience with this branch and chase so difficult and grueling that I will no longer be a banking with Chase as I have loyally for YEARS! She was so rediculously rude and unhelpful that the manager had to step in and help me as she glared at me over the top of her computer and typed away. She asked questions a bank teller has never asked me before and nor do they have the right in my opinion. After my business was concluded and I had left, my account wasn't working properly and now I am looking at fraudulent activity on my account. Upset, angry, stressed, and flabbergasted are the words to describe their ethics, principles, and practices at Chase bank; or at least this one.
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November 2018 by JoAnn W.
Thank you very much Mr Alex H bank officer. He helped me straighten out a 2 day drama which included 5 phone calls to Chase due to the poor connection on the phone and too numerous to count phone calls to one of my very favorite retailers Eileen Fisher. Mr Alex H was very professional ,calm and super patient. It's all fixed. Hooray for him and this bank branch. Thanks again. Jo Ann
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August 2018 by Matt S.
It's a bank. they have tellers, you know, like at a bank. There is no public restroom, like at a bank. There is an ATM outside, like at a bank. Meh.
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May 2017 by Jew J.
Worst service I've ever received from any bank. I do banking for my company and we consistently make thousands of dollars in deposits a week, and we have been a long time business account customer for many years with Chase. Despite this loyalty, when I go in to make a deposit at this location, it's a nightmare. It's the worst part of my day. The regular customer line flies through, and the business account teller sees regular customers out of that line INSTEAD of people in line in the business account line. So, when I'm the only business customer there, I have to wait twice as long as everyone else. What's the point of having a business account line at all if you just see regular customers at the business teller and you make actual business clients wait a super long time? I'm not asking to be treated like Donald Trump in a gold robe, all I'm saying is if you have a business line, use it like an actual business line like all other GOOD banks where only business clients are seen so we can get in and out quickly. I thought that was supposed to be a perk of having a business account and a long time business relationship with a bank. I'll avoid this location if possible.
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December 2016 by Toure E.
Tyler helped me out so much I had difficulty with my paycheck and I was out of town he when above and beyond to help me resolve my issue. Thank you awesome service
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January 2016 by Aracely R.
Great, friendly employees! The line moves pretty fast!! All personal bankers are friendly and actually want to help.
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September 2015 by Yonnie C.
Fortunate to find parking along the street (90 minutes max). Large branch and have to wait in line to talk to a banker.
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August 2013 by Lina L.
I usually come to this location if I'm coming right after work. I seem to get a little 'tude from some of the tellers every now and then at this one though. This location was also the first to ever tell me I couldn't have a money order from the drive-thru window, WTF is the difference if I go in anyway, banking is banking. The first time I tried they told me that they would only do it for me this one time, but I kept coming back and asking anyway,lol I haven't had any problems with that recently but one of my visits they said they don't give quarter roles in the 2nd lane, so keep that in mind. For the most part you gotta look at it like you won't be there long so, just do your business and go