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January 2024 by Leanna Rucker
Hard to cancel. I tried canceling before the new year and cannot get a hold of anyone. You have to send in a cancellation request online. They took over a week to get back to me and charged me the yearly annual fee and told me I cannot get it refunded. I have been a loyal member for years now so it’s pretty messed up. Facility is a ran down with leaking roof. If you like getting rained on while you work out, you will like this place. Not worth the price.
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December 2023 by Katelyn Garza
Went last night the young man and lady working at the front desk were so friendly they had amazing customer service! I was very pleased with my experience there!
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October 2023 by Cari B.
The people at this location are outstanding, both employees and members. No matter what time of day I end up going to the gym there's always a good, safe feeling and it's super important to me feeling comfortable in a gym. The equipment is repaired quickly when it's needed, and the setup of this gym is unmatched compared to other gyms/locations. Happy to be here!
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October 2023 by J
TJ the VP gave me the VIP treatment. This location is great. Very spacious. Gym is very clean and equipment is new and works well. No torn cushions here! Lots of squat racks so you won't need to wait for one! Great variety of cardio, including a Jacobs Ladder, don't see those everyday! Great environment all around, highly recommend.
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September 2023 by Costas C.
Signed up for the 7 day pass to see what Body Xchange was like. Once I got there I was told I couldn't try it unless I signed up for a membership - how is that a 7 day pass? I complained that this was deceitful and the manager let me workout for today only (still not 7 days). Out of the 5 stair masters, 2 were out of service, and 2 had steps that were collapsed which meant every other step was awkward. The bicycle I tried had a faulty right pedal. Men's locker room smelled horrible as well. Not happy, and not coming back. I would have felt much better about this if I wasn't lied to in the beginning.
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August 2023 by Gil Ronderos
Scam, go to a better gym
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March 2023 by Chris C.
Top Gym in bakersfield Very Quite Lots of nice people never had any problems what's so ever Staff is cool too everyone seems welcoming plan on staying here for a while
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January 2023 by Matt G.
I have headphones but I'm still able to hear the terrible music that's constantly being played. Bee Gees, Kool & The Gang and Foreigner are the type of music that's playing. It's played so loud it's over powering my air pods. Hardly anyone is cleaning equipment after each use and some of the equipment is showing rust. The gym is also freezing, it's not at a comfortable temperature to exercise. I'm canceling my membership within a week and finding a new gym.
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December 2022 by Jason Carson
Love it here, it my home gym. Been a member for 10 years and alway will be. I hate that over covid they got rid of basketball but I understand why. Its ok cause it got me lifting how I should now.
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December 2022 by DeVon H.
The reason for this review is unfortunate because it seems to be so trivial but looking at the number of negative reviews about the issue of Cancelling your contract, I guess its a bigger deal than just my situation. But I guess thats what you get when your company has a pattern consistently finding creative ways to charge customers who express to the desire to leave despite branding their package as Month to Month. Month to Month clearly implies that your decision to stay or leave the gym can be executed pretty much at anytime preceding the current month. Body Xchange has rigged it so that customers who decide to leave are unable to do so unless they pay more money. They actually will Refuse to cancel your membership to make sure you accrue additional charges.Due to an injury which makes working out impossible I am in the process of requesting Cancellation of my Month to Month Membership. Rather than making the process simple, as cancelling a Month to Month Membership should be, Body Xchange has made quitting extremely difficult and Drawn out. They will not Cancel you over the phone, they make you submit a form on the Website and then the promise to call you back to "Discuss". I submitted my Cancellation over 12 days ago (Along with a second one) and have yet to receive a call confirming. Instead I receive an email stating that All Cancellations must be processed 15 days before the date of the following payment (A Blatant and Shameless Money Grab). Im sure Body exchange is going to respond as they usually do and say "Its in the Contract" but my question is Why? It doesnt take 15 days to Cancel Anything! This is not the first time they have demonstrated the need to squeeze every dollar possible out of customers leaving, even if just temporarily. Last time I had to cancel my membership (Because we were moving) I was informed they would not cancel my month to Month Membership and I would continue to accrue charges if I did not pay the Annual Fee which was coming up in the next couple of months. Do not believe the "Month to Month" Gimmick. The gym experience itself is so-so but beware should you ever have to cancel your Membership for ANY reason. I would have returned to the gym once I recovered physically but because of these desperate attempts to get one last dollar out of your customers I will no longer consider Body Exchange and I will tell everybody I know the same. Sincerely, Disappointed.
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November 2022 by izzy mendoza
Please don't take the bars from the bench press area and move them over to other side of the gym where they already have bars for you to do what you wanna do. I do like the new area they got for sled push
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August 2022 by Miguel Alberto
This place is so unprofessional. Offered one of my friends a job, called her and scheduled paperwork for a new hire & then called back to say never mind because one of their employees had an opinion on who they decided to hire. No one should have a say on who is hired. It should come down to who is BEST fit.
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January 2022 by Marcos L.
back in May 2021 I cancelled my account and today January 6 I noticed a charge for 49dlls annual fee, talked to some dude Kris and he told me to go back and read the contract and agrimments. be aware of their hidden sneaky charges!
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October 2021 by Christopher Carrillo
Gym Is Very Packed, Hours are terrible why do u guys close at 5pm on weekends???? I went at 4:30 and I hear We are now closing in 30 minutes like really.
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July 2021 by Veronica Jane
I like the setup at the White lane location in Bakersfield. The cardio machines over look the weight machines making it easier to plan your work out routine.
