Banks in Bakersfield, CA

“Visited on Friday April 20, 2024 about 10:30 am…FANTASTIC AND AWESOME CUSTOMER SERVICE!!! I’m impressed!! (I’m NOT one for being easily impressed!!)When I walked into the River Run branch there was a gentleman at the sign-in desk being assisted by the friendly assistant behind the desk. (I don’t remember her name) She immediately acknowledged my presence and said, “I’ll be with you in a moment, let me take care of this young gentleman”! (He was an older man in his mid to late 70’s; I’m sure that made his day??)How refreshing it was to be acknowledged, respected, and appreciated immediately knowing I was there to do business. (I was there to open a new account.)I waited a short time to see the assistant at the sign-in desk, I told her why I was there; it took a minute for her to complete her task assigning me to the appropriate assistant. She completed her task in a kind, friendly, and timely manner. (She did her job efficiently like she is expected!!)I sat in the waiting area for about 5-10 minutes. As I waited, (gave me time to rate the friendliness and efficiency of the employees and branch) I noticed the line of (regular) customers was moving fast. The “Business Account” assistants assisted “Regular” banking customers at their window when there wasn’t “Business Account” customers in line. (They didn’t stand there twiddling their thumbs or chit chat with each other)I heard my name; I looked behind me and saw Christina, she greeted me with a beautiful friendly smile and her name. Christina was kind, patient, informative, professional, and personable. She completed the task at hand in a timely manner and answered my questions to my satisfaction. (I didn’t feel like she was rushing me out, she was just efficient!! She could hold a conversation with me and continue her task. She was so thorough, I didn’t have many questions!)Overall, the employees were friendly, professional, knowledgeable, efficient, and most of all…respectful of the customer’s time.“Time is money” and “Life Is Short”. Customer Service is SO rare these days, (too many employees with “I get paid per hour mentality” and have no work ethic!) but Valley Strong Credit Union is impressive on Customer Service.”

“Jorge was very kind, we felt at home and he was very explicit with the information and also very considerate of his other clients because he always tries to serve with pleasure and respect ?”

“Brenda, was awesome, I sat waiting to be called longer than it took her to get my account opened. From the time I sat at her desk it took maybe a total of 20 minutes to complete everything. Awesome.”

“We cannot say enough wonderful things about valley strong bank .Everyone has always been awesome and very professional.We do not live in CA but we will never change banks simply because this bank is so great and everyone we have spoken with is wonderful .Very efficient very professional and very caring .Our experience with this bank has been perfect from A to Z”

“Manpreet is the woman that helped me at valley strong. So I financed a car thru carmax and was not happy with the interest rate CarMax gave me so the next day I went to valley strong to see if maybe I could get a better one, I took all my papers CarMax gave me and told the woman what I wanted to do… she said yeah no problem, printed out a bunch of papers and had a check ready in a few min. My whole process only took like 30 min. I thought it was so awesome how fast it went but the interest rates were so different too. I know everybody’s is gonna be different based on their credit, but Carmax gave me 16% Strong was able to give me a 10%. Such a big difference!”

“One recent busy Monday afternoon, I was standing at the Accounts Services line with other customers. The Leads Financial Solutions Officer, Linda Marquez, saw us waiting and cheerfully invited us, one by one, into her office to help us and her fellow associate. BEST CUSTOMER SERVICE EVER!!!?”

“I received excellent customer service from Nancy who is nice and professional. The process of opening a checking and savings account went smooth! Thank you Nancy! :-)”

“I got an email notification of approval for $5,000. I got the money in my account in less than an hour. APR was actually lower than what was in the email. Quickest loan I ever got: APR close to 10%.”

“I had a wonderful experience . I came in to the bank was greeted and directed to see a bank consultant who's name is Gurveen Sekhon. She was very professional and helpful I was able to conduct my business in a timely manner . Thank you all for your help.”

“Location is crucial, and it's highly practical. The team is excellent and delivers flawless service. They are incredibly efficient, kind, and respectful! Bravo, Valley Strong Credit Union and their outstanding staff. A great place to bank.”

“This relatively new branch, and it’s highly professional associates, of our credit union for over 45 years, continues to provide an exceptional, secure, and genuinely friendly banking experience!”

“I've had the pleasure of knowing Roberta Nilsson for several years now and absolutely love the knowledge she provides, not just to me, but anyone she encounters. She's quick to share insights on the Bank's current services and educate us on how to prepare for future finance opportunities. I stopped into the Bank a few months ago and the team was very warm and welcoming. Thank you to Banc Of CA for having a dynamic and educational team!”

“I have never been to the bank but the phone service is very bad
More than an hour of waiting and I'm still waiting...

I already visited the bank
Very friendly
very clean
Nice place
Everyone is very empathetic with older people ?

Only if they improve the waiting time on the phone ?‍↕️”

“Safe1 Credit Union on Millrock in Bakersfield, CA has a wonderful staff. They not only listen to your needs, assist you with the best plan, but also make you feel like family. They are knowledgeable and professional. Jose Mejia has been an outstanding employee and has helped me and my family with many Financial needs over the years.”

“Update: Someone called me back soon after I posted this review. They let me know that I was given incorrect information by the teller and that my name change records are available for employees to see. She was quick to make it right and accept my check as is. I am very happy they got back to me so fast and for making things right.This review is based off of my experience today. I’ve been a member here for almost 40 years. I’ve never had an issue until today. I got married last year and changed my last name. I got that updated at the credit union. Today I walk in with a check that was made out to my maiden name. I was hoping since they have on record my name change, that it wouldn’t be a problem. The lady who helped me told me they don’t have access to those records. She said I would need to bring in my old id with my maiden name or my marriage certificate. I’ve already done this when I changed my name. Why they don’t have access to these items, I have no idea. This is disappointing because I live several hours away and now I have to try and get the check reissued in my married name, which is a hassle because the company from which it came is hard to get ahold of.”

“My experience with AltaOne over the past 3 years has been AMAZING to say the least. Every time I’ve ever walked into the river run location I’ve been treated like family. I have multiple accounts with AltaOne and the staff has always went above and beyond to meet my needs. I’d like to especially thank Daniela for her exceptional customer service. Not only was she prompt with her responses, kind and courteous, she also wrote me a hand written card thanking me for my business. These gestures do not go unnoticed and experiences like these are why I choose to stay.”

“I’ve opened bank accounts in several countries, but today’s morning experience was by far the best! The bank manager, Laura, went above and beyond with her customer-focused approach. She listened attentively, ensured everything was aligned with my needs, and managed to accelerate the entire process, my account was opened in just under an hour 9:30 - 10:30 AM! The efficiency and professionalism were truly impressive. Highly recommend this branch for a smooth banking experience!”

“This bank has a Atm that is under cover, and still available all night and day. In Bakersfield California it is very important to be out of the sun. I am retired and I don't have a car and the other Atms are drive thru or inside a bank with banking hours. Thank you Citi.”

“If there ever arises an issue of unauthorized monies removed or unrecognizable money is removed or any other question I have that involves my bank account and structure of, Chase employees have no problem with answering any questions rather they be simple easy questions are hard complex there is no problem with receiving an answer. A positive answer at that. As with all banks there are busy days but I found the chase that moving forward never stops ie you are in line waiting for a window and if you keep leaning forward you will not stop till you reach that window is how fast they are and I really appreciate that. Another Plus I want to add before I go, if there is an unruly customer just before you the chase employee will not let that affect their service for you. They will not talk about the last customer they will only agree or disagree with anything you say that is not degrading but again is not in favor of the way they treated the customer service. That is a good feeling knowing that they will not talk about you when you're gone.”

“The customer service in this bank exceeds all other banks in town. The tellers are friendly, attentive, and they truly care about each customer. I couldn’t recommend this bank enough!”

“Located in the Vons this little bank packs a big punch when it comes to customer service. The tellers smile and make conversation as they process the transactions knowing people have things to do. Not sure if it's a training center because they have a different rotation of tellers quite often. I've never had a problem cashing any checks and I love when the teller says "I'll cash it out and then deposit it" It's the small things that make a big difference”

“I saw someone say if your not the right color they will refuse you.. well I'm African American and I've been banking there for more than a year , and I've had absolutely no problems in fact, the staff there is absolutely friendly and courteous...”

“I''m 71 and remember, before online services, standing in line and doing the usual thing. Nothing particular good or bad about those experiences stand out. Banks are banks. On December 11, 2023 I was let out of Lerdo jail after getting hauled in for Drunk in Public. Stay with me. I had been taken from my home late the night before in Tehachapi by ambulance on report by my wife I had suffered a head injury in a trip and fall at home. I had been drinking some, celebrating the fourth night of Hannukah. EMTs transported me in sweats and a thin t-shirt. I did not have my wallet or a phone. My wife provided the EMTs with my driver's license and medical insurance information. I had never ridden in the back of an ambulance and I was frightened during the trip and the blow to my head when I got to Emergency. I was goofing with the EMTs while I waited for about an hour to been seen by medical staff. Apparently the staff figured me for just being drunk and forgot about the injury. They later stuck me in a dark emergency room on a table and it became clear they were going to have me sleep off my "drunk". My wife of 52 years requires my care for basic needs. I decided to leave. The staff wouldn't have it; I was their prisoner apparently. An argument ensued and I was then asked to leave which I did. I didn't realize how cold it was that night since I'd been indoors that entire Sunday. There I was trying to make it the mile home in bare feet with no coat. I got a few hundred yards and local police pulled up. Was I glad to see them! I couldn't feel my feet in the near-freezing temperature of midnight. They promptly arrested me for being drunk in public and disorderly conduct at the hospital. The hospital called police on me "for my own good". Yeah, I suppose they would know that putting me out with shoes in that weather wasn't exactly for an old guys with a head injury's good. I spent that night and until midday on the 11th in Lerdo, about fifty miles from home. It was the first time I'd ever been jailed. It was uncomfortable, annoying and I couldn't sleep. It's jail. The jail staff was professional and more or less accommodating. I was provided rubber slippers and I stumbled out to get picked up by some sort of shuttle to deliver me to a regional bus station in downtown Bakersfield. I don't know Bakersfield, and I sure didn't know where Lerdo was from home. I was surprised to learn I had $61 in cash in my sweats when I got processed in at Lerdo. I figured I'd get that back when I got sprung. The kept that cash and gave me a check on discharge. What the heck was I going to do with a check with no ID and no phone to call my wife? I asked about at the bus place and learned there was a Wells Fargo on 22nd Street, which meant nothing to me in directional help but I soon saw the bank sign when I walked the couple of blocks. I'm not a Yelp reviewer. I've posted a couple of times in all these years and usually to say something good. I looked homeless when I got into the bank. A wonderful and kind young lady name Carolina listened to my story when I present my jail check. My wife and I are longtime Wells Fargo customers and at least one account is stuffed with a lot of money. Carolina and another wonderful lady named Jessica worked hard to figure out how to get that jail check cash. I mean, who the heck am I trying to dun someone's account with no ID? I was so embarassed for being a public miscreant, apparently, and I'm still embarassed by it. Jail for goodness sake. What a panic to get home, eat, shower and sleep and be with my wife. (She got a little sleep the night before and in the morning to call the hospital and they told her I wasn't there.) Carolina and Jessica made it happen. They had keen ideas about how to protect a customer's account and help me at the same time. They did it! They helped me phone my wife and she was going to come get me. She hasn't driven in four years but made it down the sketchy highway”

“Teller number 2366 was great! Every time I come, I am here forever but this time it was so fast and she helped me in record time. Even though the experience was short she made me feel like a valued member and she was extremely nice.”

“Always a pleasant experience at this location. I LOVE how patrons are greeted upon walking in (a lost art form). Customer service here is always great, clean space, short waiting times, plenty of parking. Most recently I worked with banker, Ruthie Zarate, to close an account due to death of a loved one. Ruthie and coworker Edwin were thorough. Although this process is naturally lengthy, the team here made it a smooth one. This branch gives that old school customer service making you feel like back in the day when bankers and tellers cared about you.”

“This place is great the staff is always friendly the place is clean it's in and out the ladies are on top of everything when you need something I definitely recommend this place if you need a bank or need to take care of some business this place is great”

“I am not a member of this Credit Union. However, I use their ATM at no charge because of my membership in Golden 1 Credit Union. Excellent location, I feel safe making a withdrawal of cash ? at this location.”

“This only thing I don't like about my bank is that there is only one location in all of Bakersfield otherwise I'm very satisfied with them and have been for 16 years.”

“Delighted with the service I received; Veronica was there to help my daughter and my friends, and answered all my questions in a kind and patient manner. The truth is, it is the first time I have left there happy to have someone who speaks Spanish and does not. only that is kind and patient ??”