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March 2024 by Jennifer G.
Worst bank/branch EVER! Lines are always out the door, "business" line is a joke! I have never seen more than 2-3 tellers working. I wish I could give negative stars as this bank is not even worth one star
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January 2024 by SHADOWZ
I use to be a customer of Bofa for over 10 years. I unfortunately had to come in and use their bank to withdraw money from an EDD card. I told the cashier (Melissa) to withdraw a certain amount which she even repeated. (You could tell she is miserable with her job) She then handed me the money without even counting it. She gave me a big stack of bills and told me to move over as i was counting. I told her this is not the amount i asked for. She then told me there was a limit. I told her that this is why i never came back to Bofa bc the bad service... she then says "and here you are in a bank of america" with a smug condescending voice. I asked to speak to her manager who she said was not around....which was a lie. Her manager showed up 30 seconds later. Other customers in line were agreeing with me and speaking up after hearing Melissa's rude comments....Her boss Jessica didnt even acknowldege the rude remarks and just said she should have counted the money in front of me....when i went to the greeter lady to ask for the tellers name she refused to give it to me. She said she doesnt need to give it out and refused to call the manager back for me . I told her she was rude and she had the nerve to tell me that she works on being rude to customers. DO NOT COME HERE IF YOU WANT GOOD SERVICE. No wonder BOFA is in trouble!! I called the store manager Jeannette Castellanos but she doesnt answer nor does she have a VM.
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October 2023 by K K
I went there on Saturday to open an account .Since I have no appointment so they said we have to wait for an hour . After half an hour a guy name “ ERIC” attend me . He is very professional . He explained me everything nicely and I was out in half hour with my work done . His communication skills were excellent. I really appreciate him for his work.I would say , thank you for your service and time .
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September 2023 by Barb Harper
Crazy and lazy and SLOW people working? there?
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September 2023 by Raymond L.
The line literally goes out the door with only 4 tellers. The workers seemed pretty friendly though.
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July 2023 by Pepper D.
Loved dealing with the Arvin location, but dissatisfied with BofA overall. I recently closed my accounts.
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June 2023 by Yuri C.
This Bank of America has a extremely bad customer service. Bank of America has the poorest customer service. The wait time to speak to an agent, is just ridiculous and they are rude.
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June 2023 by juan carlos martinezguerra
Literally the very worst bank there is. Trying to get ANY money out is a complete hassle and they will come up with every excuse and anyway they can possibly block or make it a gigantic hassle for you to withdraw any of YOUR money. Can't wait till I can finally take my business else where! What dirty trick will they come up with next... :(
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April 2023 by sndip dhaliwal
5 stars for stephanie. She helped me a lot. She was very professional.
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March 2023 by K B.
What bank is only open 6 hours a day???! Actually, less than 6 hours a day! When the POSTED hours ON THE DOOR to the inside of the bank say 10-4 and you show up at 3:40 but the lobby is already closed that shows me they don't give a rip about their customers. Not my first bad experience with this bank over 30 years. All I wanted was to cash a check... always long lines and one teller! I went on a Tuesday after a holiday weekend at lunch time and there were at least 12 people in line in front of me and ONE teller but 3 people on the floor walking around!! Poor service. If I could give 0 stars I would. My advice for what it's worth is pull your cash out of the banks, especially this one before you end up not being able to get to it at all. They are probably prepping for the digital currency conversion and prepping us for little to no access/service with our money and financial needs.
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February 2023 by Angel Hernandez
The atm didn’t give me any money but my balance showed like if it did
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February 2023 by Carlos Montoya
2pm and they dont take walk-ins, bankers sitting around
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January 2023 by rian kosareff
I have to do deposits for my Job. The lines take forever and there is not a line for business accounts. Employees just stand around and chit chat with eachother VS helping clients for an easier process. If I could put zero stars I would. Had to wait outside with a business deposit in hand. Great way to get robbed, thanks.
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January 2023 by Vanessa Nunez
Beware !!!!!!!! Yesterday I used 2 of my debit cards on a walk up ATM one was money network and one was BOFA and they were both wiped clean within 24hours. Thought I was safe using a Branch atm but I guess not. I don’t even know how it’s possible to crack into their system but this is the second time it happens to me in 2 months and I finally figured out where the information was stolen. Christmas is ruined. Thank you Bank of America I will be contacting the local news station about the negligence of your trillion dollar company. My children will not have presents under the tree this year.
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November 2022 by S T
Managers kept walking to the front then to the back pretending as If she was working. We all stood and watched them chatting in the office then walking back and forth but she did no actual work. They left one out of six other female workers who did nothing and the one guy was a teller. I have NEVER had such a lazy inattentive staff at a bank. Immediately opened an account at the credit union. No fees there just saved money. Never again plus their floors are nasty.