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March 2024 by Jennifer G.
Worst bank/branch EVER! Lines are always out the door, "business" line is a joke! I have never seen more than 2-3 tellers working. I wish I could give negative stars as this bank is not even worth one star
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September 2023 by Raymond L.
The line literally goes out the door with only 4 tellers. The workers seemed pretty friendly though.
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July 2023 by Pepper D.
Loved dealing with the Arvin location, but dissatisfied with BofA overall. I recently closed my accounts.
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June 2023 by Yuri C.
This Bank of America has a extremely bad customer service. Bank of America has the poorest customer service. The wait time to speak to an agent, is just ridiculous and they are rude.
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March 2023 by K B.
What bank is only open 6 hours a day???! Actually, less than 6 hours a day! When the POSTED hours ON THE DOOR to the inside of the bank say 10-4 and you show up at 3:40 but the lobby is already closed that shows me they don't give a rip about their customers. Not my first bad experience with this bank over 30 years. All I wanted was to cash a check... always long lines and one teller! I went on a Tuesday after a holiday weekend at lunch time and there were at least 12 people in line in front of me and ONE teller but 3 people on the floor walking around!! Poor service. If I could give 0 stars I would. My advice for what it's worth is pull your cash out of the banks, especially this one before you end up not being able to get to it at all. They are probably prepping for the digital currency conversion and prepping us for little to no access/service with our money and financial needs.
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May 2022 by Lisa H.
We just opened up a bank account here and it's gonna be so much nicer to have an account where we can actually walk in with any problems! We have been doing online banking with a prepaid company and it's been so difficult at times! The woman who helped us was so nice and understanding! We quickly were helped to open an account and the fees are very reasonable! Now, I have a place to cash my checks and won't have to worry about where my money is going to go! Real people, honesty and courtesy goes a long way in my book! Also, updated debit cards that most companies will take with the chip! Our old ones are so outdated and just don't get accepted everywhere! Thanks for saving us money and helping us every step of the way! You show real customer appreciation and my husband and I felt so comfortable and safe in our decision to bank with you!! Hurray to knew banking life!!
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May 2021 by Maria G.
Trash! The home loan adviser was just trash and judgmental right off the bat. She (Cecilia) asked what we were trying to buy and her eyes popped wide open and right away gave a look like y'all can't afford it without even getting our numbers. We weren't the best dressed but like how they say don't judge a book by it's cover. Also, she didn't even ask for any information all she did was say she would try and find more information about it and would call us back. I get it you want to go home but that's why we made an appointment. It's not our issue that you decided to take a longer time with your previous clients. So rude I would not recommend anyone to come do business with them. In the span of being there I saw many angry customers. The quality of Bank of America is going down due to people like her working there.
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November 2020 by Chris N.
Hands down this place is the worst customer service of any Bank of America branch I have ever been or done business with. 45 minutes to make a cash business deposit. Rent a cop making you stand outside social distancing wrapping around the building. I counted 9 employees and only 3 teller windows open. On a Friday. But it's like this every day. And they don't care. You called the branch number nobody answers. You ask to speak to a district manager and they give you this phone number that nobody answers. You have to make an appointment to do any type of non teller transactions. Pathetic is too kind of a word. Don't even think about it. Bank elsewhere. You'll thank me.
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April 2020 by Sonia B.
Horrible Andrea Castillo manager is the worst! So rude! They have one teller for 30 people waiting outside come on. And other walking around and talking. They need new people here. All these Bank of America are horrible
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October 2019 by Lakhvir Singh
Not taking care of customer .i wish if I can give o stars
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February 2018 by Rebecca Gonzales-Tancak
The Line was to the door and the wait to open an account was an hour!
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August 2016 by La Kontienda
Waiting time in line in bank of america Is ridicule almost 1 hr.. many people in line and only two tellers