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December 2023 by Pinkee
Had a gas fireplace installed today with a man named Anthony... he was such a pleasure to have he was extremely friendly very helpful, clean and knowledgeable.Great customer service. Thank you Anthony for your amazing work!!!
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November 2023 by Kristina Green
Great service! Anthony did a fantastic job with my chimney and was such a pleasure to have in my home. These days you can't be too careful but it's nice to know there are still good people out there. 100% recommend!
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October 2023 by Lottie Isagawa
Backyard and Home provided me with an outstanding user experience. Their professionalism, expertise, and commitment to excellence make them the go-to choice for anyone looking to transform their outdoor space. I can't recommend them highly enough! If you're considering a backyard or home improvement project, don't hesitate to choose Backyard and Home for a five-star experience.
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October 2023 by Fliss Goolsby
If you want a hot tub then Backyard and Home has so much for them in stock and offers excellent customer service. If you're looking to learn more about a purchase, take a tour of all the different size brands and units they offer. They have many different options to view. They were able to help me learn about my hot tub and offered me some great advice that I didn't know.
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October 2023 by Quin Peters
We went from wood burning fireplace to a gas insert. Amazing experience. We got our insert free. Did not pay a penny. They did a really good job of explaining the rebate program. They helped us fill out the forms, took care of all the paperwork, installation is beautiful. Thank you backyard and home. Ask for Husain and Veronica.
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September 2023 by Endora Hizer
I wish to extend my heartfelt thanks to Backyard and Home for their outstanding service and top-notch products. If you're considering a fireplace, I highly recommend them. Their offerings have transformed my residence into a warmer, more inviting haven, and I am happy with my purchase.
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August 2023 by Gary Gil Gomez
Honestly I have to say that this place is the best Bakersfield in terms of pool supplies and spa related products. This place has the best customer service as well and it's all thanks to Anthony who helped me out today.
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August 2023 by Valente Gonzalez
I came out to Backyard and Home because I needed help with my above ground pool. Anthony helped me and I couldn't have been in better hands. Not only did he find the parts I needed to upgrade my pool filter, Anthony patiently walked me through how to install everything! I'll be sure to come back to Backyard and Home if I ever need anything for my pool again! Thank you!
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August 2023 by Evan S.
Excelente customer service. Excellent prices! The guys upfront were just so full of joy and making us laugh!
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July 2023 by Lion L.
Horrible customer service. Do not go here. i went in asking about some hoses i needed for my above ground pool. When i told them that i bought the pool from a website they just said "we cant help you" and walked away.
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June 2023 by Tanisha B.
I'm usually not one to leave reviews, but I feel it's my duty to warn others about the nightmare I experienced with Bakersfield Backyard and Home. It's been over a year since I hired them to build my pool, and it's still not complete. What started as a dream quickly turned into a nightmare when I hired Husain, the owner's son, to quote the job in May 2022. He promised the project would take five weeks, but it turned out to be a year of hell.Bakersfield Backyard and Home is very unprofessional and lacks decent customer service. The first red flag was when their secretary quit after we gave them the initial payment for excavation. She told us she didn't want to be affiliated with such a place and all the horror she's gone through working there. Quresh, the owner, will tell you what you want to hear just so that he can receive payment. He even threatened not to finish the project until he received the last payment. After we released the final payment, he finished putting the pool together, but the project was far from complete, and I'm not happy or satisfied with the results. He received his last payment and ran, constantly lying and telling me he would fix things just so I would get out of his face.Bakersfield Backyard and Home provided no after-care instructions and left debris and trash around the pool area. The pool heater still doesn't work, and wooden planks were haphazardly attached to the cement. The fence was thrown back up and fell down during strong winds. There was a complete lack of attention to detail. Pools are far too expensive not to be done correctly or with care.I gave them several opportunities to correct their errors, but the work has yet to be completed. My advice to anyone considering Bakersfield Backyard and Home is to find another contractor and run the other way. I don't know how they're still in business, and I'm considering taking legal action. Do yourself a favor and avoid this company at all costs.
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May 2023 by Bakersfield P.
Extremely unethical. Anything this company promisses you will not happen They simply pass the buck STAY AWAY FROM THIS SCAMMER
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March 2023 by Top 40 Tracker
Anthony, Backyard and Homes customer service technician, arrived promptly and prepared to replace a temp sensor under recall. He went above and beyond to help me understand better ways to maintain and care for my spa. He even help me secure my spa cover better due to the fierce winds my spa is exposed to in the desert area.I highly recommend the products and services sold with Backyard and Homes.
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March 2023 by kim gladney
Anthony was awesome. I really appreciate him going above and beyond to find me a used spa cover. Even cleaned it all up for me and put in my car. He was so nice. I will defiantly be returning anytime I need anything for my pool or spa :)
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March 2023 by Johanna A.
PLEASE DO NOT BUY or DO ANY BUSINESS WITH THIS COMPANY. if I could give them a negative 5 stars, I would. I read the reviews from other customers before posting this review. I decided to post and I will renew this review as many times as possible. It is true, they will take your money and do not fulfill on what they promise. They have a "stall and delay" tactic and will delay until the customer gives up. It has been a nightmare dealing with them for many years, and they still have not resolved, refund or even tried to resolve the issues with our pool. Please file a complaint with contractors state license board if you have any issues with them: cslb.ca.gov/Consumers/Fi…License # 402954 and 1071769 and 1100915