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June 2024 by Jennifer “Extra Sauce” Baldwin
I recently requested a new card but (of course) had to add funds without any documentation, required identification, apps, or idea what I was doing by the time I got to the counter! The gentleman at the counter, Jacob, walked me through everything step by step with the utmost patience; a saint doesn't have this level of tolerance and understanding! I doubt a wrinkle will ever mar his pristine skin. Truly, as a person who has been dropping jaws and breaking necks since preschool, I am not used to my shortcomings being met with such benevolence, especially by one with the power to so easily push the situation off and say, "Not my job." SO ETERNALLY GRATEFUL!!! IM GOING TO BRING THE MOST DELICIOUS BANANA BREAD YOU BANKERS HAVE EVER HAD IN YOUR LIVES NEXT TIME I COME!!! Thank you so much ?
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June 2024 by Colby Co
Over A one hour wait. Horrific unprofessional.
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April 2024 by Shiloh Rosario
Clean, beautiful building. Long line. Teller at the desk was unable to help me… She basically told me to do everything myself on my phone. Felt like she was in a rush to get me out the door.
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April 2024 by Team GJJF
What's the point in having a business account when they won't even help you do a wire transfer. I KNOW I can do it on the app, but I don't want to. That's why I drove to the bank, I asked for a wire transfer, not your opinion on why I should do it on the app. Their were two of us in there, not like you guys were doing anything. Thanks for nothing WELLS FARGO IN AZUSA (foothill & Azusa ave)
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January 2024 by Linh Y.
I was on my way to pick up my Mom for our Saturday food run at the San Gabriel Valley area. Before doing so, I needed to go to Wells Fargo Bank (WFB) to exchange lots of rolled up coins for some bills. I found this WFB off of Azusa Ave which is less than a couple miles from the 210 Fwy. I said perfect! I didn't know that this WFB is in a historic building built in 1906. WOW!!! That is about 118 years old. Amazing how historical sites still surround us in today's times. I felt like I was banking in the past, but in modern colors. The old door trimmings were still in tact. The steel gate outside of the vault is still there. The high ceiling beams had beautiful art. I was admiring the look and feel of the bank while standing in line. It was humbling. I actually had a tearful moment. Maybe I was there before at one point in a past life... who knows. Anyway, it was very busy. There were about 20 people in front of me. I stuck through it. Once it was my turn, I walked up to the bank teller and started engaging in the exchange transaction. Bank teller was pleasant and friendly. It took a little while for them to count the rolls since I had a few hundred dollars to exchange. They have these trays to help them expedite the count. Funny, the bank teller thought one of my penny rolls was short so she had to take out one roll and double check which was fine with me. I didn't take it personally. I want to make sure the bank got the right amount of coins for the bills they were going to give me LOL. It should always be a fair and even exchange LOL. After all was said and done, bank got my coins and I got my bills! Thank you WFB!!!
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August 2023 by Steve L.
Went in on a busy Saturday. Lines out the door. Ericka came up and asked me what I needed help with. She addressed my issues and reduced my time in half. Super helpful and extremely courteous! Thanks for making this experience so great on a Saturday.
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March 2023 by Sarah Oh (사라)
Wait times are at least 20-30 mins, sometimes more which is crazy. One teller working maybe 2 if you’re lucky. Sometimes it gets to a point where people in line start complaining/getting frustrated with employees. I feel bad cause it’s not the tellers fault that she’s the only one on but at the same time you’d think they’d figure out by now that they should schedule a couple more tellers. Not really sure what the problem is but it’s definitely frustrating for everyone involved.
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November 2022 by Adrian Ozuna
Not sure what happened at this Bank, but they used to have really helpful clerks, and now you are on your own, they want you to fill out a whole form and spell out the amount you're requesting and they hand out the envelope for you to put your money away in front of everyone else ...this is NOT good customer service ..
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November 2022 by Adrian Oz
Not sure what happened at this Bank, but they used to have really helpful clerks, and now you are on your own, they want you to fill out a whole form and spell out the amount you're requesting and they hand out the envelope for you to put your money away in front of everyone else ...this is NOT good customer service ..
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November 2022 by john mosser
this location is always long wait time. need to have more tellers avail.
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September 2022 by MsDolly
I called to try to locate a closed account but got nowhere....I completely understand that it was some time ago and their system doesn't go that far back but and it's a Big BUT the way that employees talked to me was not appreciated...Im just looking for help and what I get is no help and not even wanting to try to help me... I spoke to a young lady who sounded annoyed and told me, "it sounds like you ran out of options"...geee thanks.... I use to think very good of wells Fargo and their employees...but times have changed and sadly Wells Fargo is not the bank it use to be....
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September 2022 by Cathy Sanchez
If I can give no stars I would. This location has change fir the bad. Only 1 teller and Noone seems to help. I don't know if there under staff. But really there's a wait time for almost 1 hr just to do anything inside the bank. On tip of that they still charge for anything yoy need to do on a account.
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July 2022 by Jorge Garcia
It's my time bank
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April 2022 by Maryann C.
Always a long wait, every single time so un professional everyone in line you can tell they are also irritated wait is always 15 mins or more . Please get it together WF maybe hire more staff !!!!
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March 2022 by Gregory G.
How could anyone rate this branch higher than 1 Rude and understaffed people One teller taking care of lines of 8 waiting when I arrived and the line grew and grew. Staff there didn't help speed things up I was told by the teller that's normal and she was very snotty WELLS FARGO should be ashamed
