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March 2024 by Ojene B.
Frank was very friendly and very helpful! Will definitely be recommending this towing service to others and use it myself again if I ever need it in the future.
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March 2024 by Hector D.
Sent Eddie to pick up my first love. Eddie knows how to treat a classic. Knew right away this was a special tow. No need for social instructions. No metal to metal hooks anywhere. He's a great guy to have worked with. On time, Friendly, pleasure to work with!
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March 2024 by Angelica G.
The customer service here is terrible. Whoever the white blonde lady is needs to work on her people skills and the manner she speaks to customers. The Glendora location is so much better and the guy at the front desk was super kind and helpful.
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March 2024 by Blanca T.
Worst customer service i have ever gotten, the two ladies in the front desk are so rude and racist, our car got stolen from LA and was found in Walnut, we came to pick it up and she said we had to drive to Walnut to get a release from the PD, luckily i called the PD and they faxed it over but now they wanted the actual registration which is in the car !
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March 2024 by Kristina Loera
If at all possible, do not use Jan’s towing. The tow itself wasn’t the problem necessarily. However, the storage of my car made it near impossible to receive my car afterwards. After jumping through hoops for weeks to get my car released to me with the help of my insurance I had to pay out of pocket, waiting those extra weeks increased the storage fee of my vehicle into the thousands. I finally received my car and it was fixed, I was so relieved to put it behind me. Nearly a year later I was forced to deal with the same conditions as last time. I don’t know how it’s possible for one company to have that many unprofessional staff. While you might eventually get what you need, a little communication in an appropriate way would get you there so much faster. I called, I asked for an explanation, and was immediately transferred. No warning. I got through to someone having a personal conversation out loud with her coworker, but I waited “wait, what did you want?” I literally just explained, I explain again. “She already called about that” I’m dreading dealing with them in person because I remember how it was last year. But I go and not to my surprise they are quick to frustration and unwilling to help. I hope I never have to speak with this company again.
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February 2024 by panda express
owner or dispatcher made a excuse that my car was to low even tho it was on stock height. waste of time and money. I would honestly go to united or somewhere else where they help you out and don’t leave you stranded in the middle of the nowhere.. poor leadership skills from the owners end.
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February 2024 by Mago Blanco
Wonderfull
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February 2024 by Chuong Nguyen
Eddie very good and very professional and fun
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February 2024 by Josue C.
These scumbags stole things out of my car while it was in storage. And when asked about them they played the "I don't know" card
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February 2024 by Chuong N.
They sent Eddie and he arrived on time. He is professional and sociable, cheerful. I am very satisfied with Eddie's service.
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February 2024 by Adriana S.
The woman they have is so rude! Unprofessional!! She needs to get her attitude together. If she's that miserable then maybe she shouldn't work there. t the end of the day her job is customer service and she has none whatsoever!! The owners must like that.
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February 2024 by Enrique Zavala
Thanks for the help Frank! Super quick with helping me get my cars from my car.
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February 2024 by Sean Rowe
My name is Terri and Ron provided great service towing my vehicle. He was prompt and handled my car with care. He's also very nice and courteous. He's very awesome at his job. Thanks!!!
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February 2024 by Jacqueline Segura
I just got my car towed today the driver is very respectful and arrived really fast the best service I’ve received I recommend them 100%
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February 2024 by Dr. Brian Machida
Great service! Eddie was fantastic and friendly
