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November 2023 by Louie B.
The lady teller was acted/gesturing like a bitchy smart as when I tried depositing my checks. I told her I came in in person because before I deposited I can withdraw most of the cash next day so I came in person to verify. She went ahead and deposited it without inquiring because turns out she didn't know. Then after she talked her way out of her mistake and even got the gay guy next to her to side with her. I could've asked for the manager but I was afraid I won't be able to get anywhere with them because they seem Woke. I'm so furious right now because I have an appointment tomorrow to use some of that money and it turns out it won't be available for 2 days. It's a long story why it has to be done this way but the problem I have is she doesn't follow instructions and acted like she knew better. I was nice at first but now I'm close to switching banks after banking with a chase for more than 20 years.
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June 2023 by Erica M.
Had a horrible freeze on my account for a week and chase fraud department couldn't tell me anything but to just wait for the investigation to be over and I was so mad about that because I couldn't touch any of my money and i had bills to pay so I was super stressed but just today I got some good news thanks to Victor for calling everyday to find out any updates on my account and he tells me it's unfrozen! So I'm giving this branch 4 stars because of Victor assistant vice president for all the help he did for me. Thank you Victor.
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May 2023 by Gabriela G.
Shout out to John B, the bank teller that made my day with his great customer service. I went in to withdraw 60 dollars in single bills for a graduation money lei I was planning to make for my son. He knew right away that I needed the single bills for a lei and made sure to give me crispy new singles to use! That extra touch was really nice and I definitely appreciated it! Thank you, John B!
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January 2023 by El A.
Sweet baby and grown Jesus. Why, oh why, is this place so freaking slow?! I simply wanted to make a deposit, and it took over 20 minutes standing in line. ¡Es ridículo y absolutamente inaceptable!
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December 2022 by Crystal M.
Worst branch ever!!!! There is always a wait and the tellers literally are standing behind talking. Like work!!! We don't have time all day to stand here in line. They really should learn form Glendora branch on Route 66 and lone hill they never have a wait. I really regret banking with chase!
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November 2022 by David C.
Very disappointed with Chase Investment Services employees VP Albert and Asst. VP Victor at Alosta/Azusa branch. My client went to them for advice for short term higher paid interest product for their liquid funds being used for their duplex property rehab. The client was placed in a long term product which cost my client large early withdrawal penalties.They also allegedly made derogatory comments about me and my services also. I'm glad the client was related to me otherwise I would of never known the malice of these two unprofessional Chase employees. Think twice when referring your family, friends & clients to these two.
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February 2022 by Nancie R.
I would give minus stars if that were possible! Chase Bank (most recently the Azusa branch on Alosta/Barranca) is the worst of the worst. I was witness to and involved in the worst banking errors which lead to a huge chain of horrible events. I'll refer to client A and client B as the names so Chase doesn't retaliate even further because I am being forth their horrible banking practices and customer service. Client B opened an account at Chase to help Client A thru a very difficult time. That account was opened on line and an appoint made to deposit and provide the requested info to open the new acct. When the initial deposit was made in person at the Alosta/Lonehill branch in Glendora CA, the banker didn't use the original (online acct #) and created another account where the deposit was made. Client A was going thru a divorce, sold the house, and was being admitted to the hospital for an approximate 90 day in patient treatment plan. Client B was going to pay bills and obligations while Client A was in the hospital. Client A and B went into the Alosta/Barranca branch to deposit the ck from the house sale. They signed the ck as requested in front of the teller... presented 2 forms of ID, the deposit was ACCEPTED, and told there would be a 7-10 day hold. After waiting 7 days there was still no sign of the money in the acct. Client A was now in treatment and Client B went to the Barranca/Alosta branch.... told the teller who accepted the ck deposited it into the wrong (inactive acct ) not the active one and referred to call customer service. After a 2+ hour hold time client B was told to go back to the branch who advise to call customer service. This went back and forth several more times. Client B went into the branch last Thursday and was helped by Jazmine who called customer service... she was told it was resolved, money would be transferred into correct acct in 1-2 business days. Needless to say it was not. Another appt made by Client B to speak a banker at the branch, another call made by branch to customer service, no resolution. Branch manager Cynthia called Client B and was told the acct with the large deposit was closed due to inactivity and the acct/money was on hold. Sooo basically Chase accepted the deposit, teller put it in a wrong/inactive account which resulted in the money being locked with no access to it, Client A's bills, storage unit, and rent is now late thru NO fault of Client A, going off of the assurances from Chase it was resolved sClient B has paid over $1,700 from a personal acct with no way of getting that money back.... only consistent response from everyone at Chase is 'I'm sorry there is nothing I can do'. WRONG ANSWER! HORRIBLE customer service! Client B even spoke to the executive level at Chase and no resolution! They are holding a very large sum money hostage while Client B is at risk of loosing everything due to it... Chases assurances of it being resolved mean absolutely NOTHING and Chases only response is 'there is nothing we can do' pretty darn sad they are NOT accountable for a whole multitude of their errors which results in Client A being put in an extreme level of increased hardships, while Chase has the money but won't allow it to be accesses and used to move forward.
