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November 2022 by Albert Cancino
I truly have enjoyed every time that I had to go to this branch of Umpqua. I feel like Norm walking in to Cheers. So friendly n welcoming.
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December 2021 by Chris Chris
umpqua branch bank atm took 3000 cash deposit and my umpqua atm card no receipt , nothing.the dispute was filed on the 11-11-21and they said it would take up to 10 days to get an answer. now they are saying 45 days. This is criminal theft. I took all the money out! They also said they can't control what happens with the branch atm in front of the bank. Wow really! How many days does it take to open the machine and do a count ! ? 45 days
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July 2020 by Rod Engberson
I have had good and bad experience at this bank. Candace is excellent person for customer service and was extremely helpful opening my 3 accounts. The manager up front not so friendly and has a chip on her shoulder. I call it like I see them. Closing at lunch is Unacceptable on a Friday. Customer service is everything up front manager needs some lessons on being friendly and not sounding fake. I witnessed her lecture a elderly customer. Not good I left Wells Fargo for a friendlier bank not seeing it yet.
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May 2020 by James L.
Stay away from this bank. I had a CD here with the maturity date was on a Monday a holiday so I came in Tuesday to move the money to the checking account. Instead of them them rolling the CD account into the checking account they instead took a $200 fee. I asked nicely for them to return it they refused to even during covid. The district manager is extremely rude and he does not care about his customers whatsoever. He never return my phone calls. Corporate couldn't be bothered either. Please don't expect them to help you with anything they are just like all the other big banks they don't care about their customers just excising fees from their pockets. Cash grabbing thieves. I left 91 negative yelp reviews. Somehow they managed to remove them all so here I am placing them one more time. So this time I'm leaving 200 reviews for every dollar they took from me.
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May 2020 by mardi fisher
I am so impress with Umpqua Bank. We filed for the Cares Loan stimulus offered to small business. Umpqua Bank guided us all the way. Always answering my questions with the attitude that no questions is to small. Always, updating us with the status. The staff at the Auburn branch has always been the best! I see why it comes from the top. Umpqua cares! I would highly recommend Umpqua Bank. Thank Vicki and Dineen Anderson! You made this small fish feel like a large fish in these unsettling waters called life. ?????? Moore's Engine Supply
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April 2020 by Charlynn H.
Opened for me even when appt. only during this crazy time. Super friendly and I love the people.
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January 2018 by Andrew R.
The staff at this Umpqua Bank in Auburn is amazing. Stop by for a chocolate chip cookie and some fresh coffee and you'll see what I mean. It's like visiting a hospitality suite that happens to offer great banking services as well.
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October 2017 by Tiffany M.
Fantastic customer service. They are always quick, friendly and helpful. They truly feel like a neighborhood establishment.
