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November 2023 by Brett B.
Sadly this was a good dealership but seems maybe a management or owner change has pressured the service advisors to charges. I was a loyal customer but now after this latest service issue, I feel overcharged and taken advantage of. I will not ever do bus with this dealership again
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September 2023 by jacob luz
They have everything
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July 2023 by Ray L.
We recently moved to this area. This was my first time for service at this location. Donna Bender ( Service Rep ) was great. My truck was in for routine maintenance. All went well and the overall experience was excellent. The only negative parts were they left several grease smears on one of the fenders. ( Wiped off easily) A little too much pressure explaining what Toyota recommends. I did not care for that part. All said and done at the end of the day I would recommend them for service. I plan to go back for additional service in the future.
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June 2023 by Todd B.
Shane provided great service as always. My local dealer could not. Worth the short drive up the hill.
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February 2023 by Karma W.
Wanted to buy a car but didn't want to sell me one. No return calls and no response no matter how many times I've tried to reach out to them. I guess the sales people don't want to earn money or do their job!!! Terrible experience ended up buying at another Toyota dealership and bought two cars so they missed out on a huge opportunity.
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February 2023 by A D.
Wanted to buy a car but didn't want to sell me one. No return calls and no response no matter how many times I've tried to reach out to them. I guess the sales people don't want to earn money or do their job!!! Terrible experience ended up buying at another Toyota dealership and bought two cars so they missed out on a huge opportunity.
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February 2023 by David Smith
Excellent service, awesome, helpful staff, great hours 7 days a week!That's why Toyota is the best!!
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January 2023 by Jake R.
Like an idiot I forgot my chains at home and found myself needing some on the way to north lake. The gentleman working was extremely helpful and got me exactly what I needed and sent us on our way quickly! Thank god they were there and well stocked.
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December 2022 by David B.
Not the worst customer service but definitely not the best. My service advisor let me know twice that they work off-of favoritism; meaning that long-time customers stand to get better deals than people like me. Some refer to this kind of thing as the "good ol boy" system, or unfair- bad business practice. Being originally from Texas I've experienced this approach/attitude more times than I can count from businesses run by folks with questionable professionalism. The service manager haggled to charge me for a diagnosis that was admittedly incomplete, meaning that they would need to charge me $500+ (3+ more hours) to remove the headliner & confirm the diagnoses regarding a leak on my FJ cruiser.... To be fair he did price-match Folsom lake toyota where I usually go because the prices are more fair their and the service is much better, that being said I paid $150 instead of $189 and they made sure to note that they need $500-$600 more dollars to accurately let me know where the leak is coming from, then at least another $400-$600 probably to seal it up. It's like doing a job just enough to warrant payment from the customer but leaving it undone enough to argue for the time-spent (which is exactly what happened with the haggling). I feel like you kind-of have to practically write things out in crayon for them and even then it feels kind of like their b.s.ing you a little... A little annoying having to re-explain all of the misunderstandings that my service advisor kept having, when I'd already provided adequate explanation when calling & scheduling what the appointment was for and even provided & emailed crystal clear photos of the problem. I'm going to take it to my mechanic friends that I know instead. To conclude, having a customer service management background I understand that the cornerstone of any successful business endeavor is excellent customer service and I feel they fall a little short. Very much got the vibe they are more of price-gouging opportunists than making sure their customers are happy. I cant say it's the worst experience but def not great. Management def needs improvement. Do better. Consumers - don't reward just anyone with your business, but rather those who go the extra mile and make you feel ok or good about your service! With Toyota dealerships everywhere, it might be worth traveling a little further to get a fair deal!
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October 2022 by Douglas K.
I am continually delighted with the extremely high level of service and attention to detail that Auburn Toyota demonstrates on a consistent bases. I am very fortunate to have Nate as my service advisor. He is just the very best. Very knowledgeable, efficient and friendly. He is an outstanding ambassador for Auburn Toyota. Thank you to everyone at Toyota of Auburn.
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June 2022 by Sara H.
This place used to be good several years ago. By 2019, most of the service advisors up front that were good - knowledgeable and provided good honest recommendations, were almost all gone. In 2019, Anthony, one of the worst - nothing wrong with my Toyota Rav, went in for a oil change, I asked for a print out of everything done since purchase from their dealership (bougjt in 2008 brand new). Anthony lied, said je couldn't print the service records. Anthony talked me into a $1700 service bill, some things had already been done at another shop, ie the spark plugs. Anthony and his technician didn't even check, although I asked him. I brought the car in for an Engine check light, after the $1700 service. Anthony charged me for 4 hrs labor for bad coil. Coils are related to Spark Plugs - coincidence, I think not. I drove out, Engine check light came back on. I went back in immediately - just in time b4 they closed. Anthony told me he would have a senior tech look at it, because the work had been done by an inexperienced tech. AT THOSE RATES CONSUMERS DESERVE EXPERIENCED TECHNICIANS. NEVER TAKE YOUR SERVICE TO AUBURN MAGNUSSON TOYOTA NUFF SAID
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April 2022 by Jullia K.
I really wish I could give a good review but I can not recommend working with their service department. We purchased a new vehicle and went with the protective coating. Car came back with buckled and bubbly film on our car and the manager did take note and we scheduled a time to bring it back and redo the job. In the meantime, my other Toyota was due for its 60k tune up and when I drove away, my battery warning went on. When I inquired about it, they said it was the age of the battery which was a few years old and it was time to replace it. And I asked why they didn't notice the battery life on the 60k tune up? They said they didn't do a 60k tune up, it was just an old change. So why did I wait a couple hours for an oil change?! Then we returned the other vehicle to get the protective coating redone and we got the car back with peeling film again on the mirrors and the back storage compartment open and rifled through. And no sticker letting us know when the next service would be. Never had a problem with Toyota service in other areas.
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February 2022 by Joseph Freitas
Always very happy with the service.
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September 2021 by Steve G.
Our experience has been the best! Neal our service advisor was nothing short of amazing. He took the initiative to get my wife's car repaired from an unusual noise that eventually led to the replacement of the front calipers. Neal was patient, pleasant and professional! We are very pleased with the service we have received and will return!
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July 2021 by Shannon P.
Amazing!!! We drove from Jackson to Auburn to have both of our trucks serviced here because of Jake and his knowledge, kindness, and professionalism. My 4Runner drives like new again, and we are so happy with the entire experience. Thank you guys!!
