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July 2023 by Stephen C.
watch out, they talk up being local, but when it comes to there replacement policy they are to be just like the chain stores 15 % restcking fee , after spending thousands on a mattress, they stick it to ya if you want to replace it , and never say anything in the sales pitch about it ,but talk up how the special they are , when we questioned the 15 % they said was on the reciept , sure was, preprinted on the back !!like i needed to read every detail, trust was shot felt taken advantage of! they cya d the charge, basically it was on us since we didn't critique the paperwork, no repeat business from , auburn is a small town!!it left a negative after all is said and done , 15 % money grab, be careful!
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March 2023 by Kellie Allen
Supper experience with these guys both in store and delivery. In store was painless and quick. Understood what we wanted and needed. The best part is that he didn't start with the high dollar mattresses. Gave us the option to go there but left it to us. So much nicer than the two stores we went to earlier in the week. Delivery was dicey as it snowed near us all day, not at our place, but delivery men needed or wanted off to get home before snowed out. We had tore down the waterbed already and had nowhere to sleep if there was no delivery today. They made the delivery early. We are so grateful for them. I will tell everyone to go to these people, and prices are fair also. Thank you so much for everything.
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January 2023 by Nicole A.
We always go to the Sleep Shop for our mattresses to support our local businesses. They always have good prices, excellent customer service and a great selection of quality mattresses. This last time, Devin went above and beyond to help us out. I highly recommend this business.
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May 2022 by Jeremiah Haylor
Me and my wife really enjoyed our experience. Clay made it very simple and walked through everything we needed to know in order to find a bed that fit us best. I really appreciate their upfront style and community engaged mindset. Highly recommend and we will be back.
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December 2021 by Peggy W.
We're so glad we shopped locally in Auburn for a new mattress....here's why. The greatest customer service as provided by Clay who after telling him about the issues we were having with our three year old mattress, gave us a complete rundown on what went wrong and what they could do for us and then finding out what type of mattress we needed. They have a wonderful selection of mattresses in stock and all the main brands including high end posturepedic types. Their prices in comparison to the huge chain mattress store just up the road, couldn't be beat and they delivered within the next day with complete set up and removal of the old mattress all for no fee. We were so pleased with the following three guys, Casey, Taylor and John who did a fantastic job and this is the third time we have purchased mattresses from the Sleep Shop. It doesn't get any better than this when it comes to buying a new mattress.
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June 2021 by mark sordahl
We just bought a wonderful King bed. The salesman asked all sorts of questions so he could point us in the right direction. It is perfect and we love it.
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April 2021 by Debbie Sanchez
The best in Auburn. I have purchased 7 beds from there.
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November 2020 by Todd Brooks
Devon was great. We never felt pressured as we tried many mattresses and took our time. I highly recommend going here when you need your next mattress!
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September 2020 by Greta W.
Buyer beware! As long as things go well, they are all smiles. But they do not refund your money if you want to return a mattress, and they don’t tell you that until after you have bought one. I bought one from Adam. I mentioned that some online mattress companies do not charge for returns. I also mentioned that TempurPedic charges $175 for returns. Adam led me to assume they would do so as well because he had many opportunities to say otherwise but did not. Only when I went to the store to start a return was I told they don’t do returns. I’m sure Adam deliberately did not tell me because he knew I would not buy from him if I could not return the mattress. This mattress was nothing like the original TempurPedic, which was a dream to sleep on. This mattress caused excruciating back and hip pain. It wasn’t like the supposedly same mattress I tried in the store. Apparently they walk around on mattresses to make them softer. My belief is they use deceptive business practices to make sales. ... Read More
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August 2020 by Sandra Q.
Because of Covid-19 we really researched the Murphy Cabinet bed we wanted. So we knew what we wanted and also how much we were willing to pay. Another local bed store sells the same brand we were looking for but was on the high side. Then we called the Sleep Shop. They had the brand we wanted AND at right price. We concluded the purchase of our cabinet bed all by phone. We paid by credit card and were told by Devon we'd get a receipt from one of the delivery guys. Which we did. Personable SERVICE ended then! On the day of delivery (mid morning) we decided to call The Sleep Shop to see if we could get a time frame for delivery since we were not given one. I also asked if the cabinet bed needed to be put together or would it be fully assembled before delivery? Devon not only didn't know these bits of necessary information but conveyed to me in a 'very annoyed' tone of voice that he either didn't care or was too busy to check. The two delivery guys did call us 1/2 hour ahead of arrival..BUT had to be reminded by my husband to please 'mask up' but otherwise they were very nice. The Cabinet bed is perfectly beautiful! But we would not recommend The Sleep Shop because of 'after service' attitude. Sometimes it's better to pay more for BETTER service! (3 stars for the Cabinet bed NOT the service)
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July 2020 by Greg L.
The Sleep Shop is my family's go-to place. I've known Coy, the owner, since the mid-90's, and it always gives me great pleasure to keep my dollars local with him. We've bought 3-4 items from The Sleep Shop over the years, and the service has always been impeccable. My latest purchase was a new mattress. I knew what I wanted and how much I wanted to spend and Devon pointed me in the right direction. It only took around 20-minutes. Set-up was free and convenient (as usual) and they took the old mattress and box springs away for no charge.
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October 2019 by Harris Gwendolyn
Very friendly and fast delivery
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July 2019 by Jessica L.
I have needed a new bed for some time but have dreaded trying to buy one. I didn't know what I wanted, didn't want to have to go all over the place comparing prices, etc. I decided I wanted to buy local if I could so planned to stop by Sleep Shop. I was encouraged by the Yelp reviews. This last Sat I had about 45 minutes and was nearby so decided I'd stop in, check it out, and get some ideas, and check off my first comparison visit. Boy, was I surprised! I was greeted by Clay. I told him I needed a new bed but had no idea what I wanted. I told him my price range and answered some questions. He was so great! He showed me a handful of beds, explained everything about them, why one was better than the other, etc. He was very patient as I asked questions and went back and forth between 3, then 2, then more questions about my final choice. This was the most pleasant major-purchase I've ever made! I was out in about 30 minutes and delighted my new bed would be delivered-for free - the next day! the delivery guys were very politer young men and extremely grateful for a tip. I can't say enough good things about the Sleep Shop! Thanks Clay! I LOVE my new bed! I will never buy a bed any place else!
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May 2019 by Lisa S.
I previously owned a Mc Roskey mattress(very expensive & hand crafted based in San Francisco) but my husband kept it when we split. He's still sleeping comfortably after 18 years on the same mattress. Unable to afford another I went in search of a suitable replacement. this isn't going to be easy, after a Mc Roskey. I went to the Sleep Number, Mathews Mattress and European Sleep Design before going to the Sleep Shop in the weeks leading up to Presidents Day. (Big sales on mattress) I also did a ton of research online and I read the reviews. At the onset you should ask about return policies they vary , some don't exist. A new review on a mattress could be very misleading. Let' face it the first two years of a new mattress really determines it's value. Construction and materials used in my mattress are equally important to me. If your mattress is made well your money is well spent. Let me just add my personal opinion on some of the materials used in the construction of mattresses these days. Memory foam is crap. If your mattress is breaking down structurally and you hope the manufacturer will honor a Warranty? You should know that memory foam will always bounce back that's why it's called memory foam. Warranties are evaluated on the depressions in the mattress top. Honestly you just negated the Warranty by purchasing Memory Foam. (It's all a scam) Memory foam is not breathable so if you tend to run a little warm i.e., night sweats hot flashes this might not be for you. One more thing, if you are used to turning your own mattress or your single "Beware" mattresses are constructed differently now some of them weigh a ton. It's something to seriously consider. Seriously, it's a service now. Mattress stores will schedule someone to come out to your home to assist you if you are unable to manage it alone. I selected a "Plush" Spring Air Berkshire Queen. In the show room lets face it Goldilocks will decide whether its too hard, too soft or just right. Within two weeks of my purchase I knew this was NOT the mattress for me and I contacted them to let them know. No Problem. I went back into the store and upgraded to an Aireloom "Firm" now that's Plush in my opinion. (Italian made & hand crafted) It's a little pricier but it's my sleep we are talking about and how can you put a price on that? I also purchased an adjustable frame. Lets face it people do more in their beds now than just sleep and wink, wink. Since03/2017 I have looked forward to a great night sleep and I have not been disappointed. it's been a very comfortable experience and I wake up rested so that contributes to my overall wellness. How do you put a price on that? I did a little cost analysis and figured that I spent $1,800.00 thus far I have owned the mattress two years and two months. that averages out to be exactly $2.23 a night for a great night sleep. So far, this mattress is not showing any signs of wear, lumpy depressions or sagging. What's a great night sleep worth to you? I wanted to make sure I was happy with my mattress before I posted a comment. A mattress is a big ticket item and a big decision. I'm absolutely thrilled with my new "Aireloom" mattress and the decision to buy it from the Sleep Shop here in Auburn. (Keeping it local) Hassel free, no pressure sales and I'm happy with my purchase. I went back a year later and bought a new pillow. pillows have come along way and they just enhance the overall experience in my opinion. So, treat yourself if you can. I's just one persons opinion but it's honest. I hope this helps someone whos out there looking to buy a new mattress, maybe even for the first time. Good luck.
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February 2019 by Stanley Baggs
Devon was very helpful and informative when assisting me in purchasing the right bed. I can't say enough good things about my experience. At this family owned and operated establishment, there is no disconnect between getting what you need and having it arrive in your bedroom.. No hassle, easy, and I am grateful.. The delivery guys were also considerate and took their shoes off to avoid bringing in any debris from outside.. Thank you for being a nice local company that does what it says it's going to do.
