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December 2022 by Ken R.
Bel Air has become the worst grocery store in Auburn. We shopped at 10:00 this morning (Friday) and went to checkout. There was only one checkout lane open and the line went half way down the aisle...at least a dozen people waiting. Moved to the self checkout to discover another long line and only two of the four stations in operation. This store lacks adequate workers and is totally mismanaged. We have put up with empty shelves and indifferent personnel for far too long. After many years we are leaving Bel Air for Safeway.
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November 2022 by John Brassfield
I know my way around this store. That is a convenience for me. They have plenty of electric carts in good working order.
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October 2022 by Stephielee
Love this pharmacy, no hassles!
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September 2022 by Shellie Mayne
I have been trying for 3 weeks to someone to respond to my issue over a $50 birthday cake for a Nursing Home!! I was told $40 .. it was $50 … I waited an hour for it and it was HORRIBLE!! They wouldn’t even eat it !! I think it was made a week ago it was so dry and the frosting was sugary!! Worst cake EVER!! I called and was promised a phone call and to make it “ right “ !!! NOTHING!!!! I wasn’t mad until now …
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May 2022 by Cathie Read
Since David was forced out as head pharmacist the staff has had a 100% turnover and the service has gone down immeasurably. I have transferred all but a few prescriptions to mail order
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March 2022 by Blake Cochran
Always great service and friendly staff.
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December 2021 by Pam Fritz
Great prices and good service
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September 2020 by Ruth K.
Two Different pills in same bottle. On August 26th, 2020 I went to BelAir to pick up a prescription. So I paid for it, went home, took the staple off the bag, took the container out of the bag and noticed right away that there were two different pills inside. I called the Pharmacist and she would not believe that I got the meds there. The pink little round ones are 25mg, the white oblong ones are the 50mg that I take now. She said that they don't even carry the 25mg pills. She asked if maybe my caregiver changed them! Huh, and then stapled the bag again?! After 10 minutes of going back and forth, she asked me to bring them in, which I did. Well, she still insisted that I didn't get them there. Another pharmacist came down and looked at the label and noticed that the "stamp date" was 6/16/20. He said that they only keep their meds there for a month, and that there was no way I got them there. I asked him if he was "calling me a liar" and he said, "no, but there's no way you got these here. I asked him for the bottle back and left. I went over to the bananas, where my caregiver, was waiting, and explained to her what had happened. Then I started thinking, "What if this had happened to a 90 y.o person, and they didn't notice the difference". Being a Thyroid medication it could really mess up their Endocrine system. I Noticed the Pharmacist group huddled while looking at me. One of them came down and asked if I would talk to the manager. I said I really just want to get on with my day. But right behind her was the manager. I went over the story again, this time saying that I'm a Nurse, therefore noticing immediately the two different pills in the bottle. I said, "But, nobody here believes me." She said "I believe you", took the time and date that I was there and was going to see what the camera shows. It is now 9/12/20 and I still haven't heard anything from her. I feel that my integrity comes into play here, I felt so degraded, and It's still bothering me.
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June 2020 by John Russell
Check on medication
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April 2020 by Tantra Maat
I want to thank the employees and the people shopping at BelAir in Auburn, CA. I had begun to become nervous going to Safeway where employees and customers do not seem as united in our shared safety. I did not realize how nervous I was shopping there until I had to drop into Belair after posting a deposit at my bank. It felt so good to be with everyone protecting each other wearing masks and being conscientious in their way of being. I thought if there was a Facebook for Belair, I wanted to let them know. I am glad there is so I can write this. You have become my new grocery store.
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March 2020 by Mike F.
Update: Bel Air/Raley's contacted me about our experience and provided a very sincere apology and explained some of the staffing issues they have been experiencing. They also helped fix some of the insurance issues so the situation is improving. It looks like they are trying to improve and I look forward to the changes.
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February 2020 by Truth T.
Well, (no pun intended) the Bel Air pharmacy has nearly a 100% turnover in staff, gone are the friendly and competent faces of Dave (Mgr) , Jennifer and Kinderlee. There seems to be a new (untrained) person behind the counter every day and apparently a new Mgr who thinks she can override Dr'S RX orders with her own policies. It's hard to understand BelAir/Raley Corp. strategy to stay in this business. Reduced hours, incompetent staff, And poor customer service (there is always a line now and often your RX is it ready even after requesting it 2 days ago. Clearly they need a new prescription or a wellness program to get better ! To return to their former level of great service . I don't think it will happen, so it may be time to check out CVS or Walgreens .... Sincerely TruthTeller
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December 2019 by David Drake
Been getting a lot of post surgical prescriptions for my wife over the last couple of weeks. This pharmacy can't manage to get a prescription out in less than 7 or 8 hours after it's called in often leaving my wife surfing in pain and duress. Very nice people who Are trying but apparently badly understaffed.
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December 2019 by Jaime L.
Hands down the rudest, uneducated worst staff and service around. Don't waste your time and by looks of all the reviews I'm not alone on this.. one star cause I had too!!!
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September 2019 by Pam Pennington
I love BelAir!!! the friendly employees, the great selection of fresh produce, delicious deli dept. best meats in town and let’s not forget the bakery it’s a go to, they don’t let you down
