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March 2024 by Jeff McMenomey
Paid $95 for 4-wheel balance and rotation. Later that day 40 miles away while on the freeway the TPMS light comes on. I eventually stop and check tire pressures and find they vary wildly across the 4 wheels (In one case 7lbs off from what it should have been). This is basic stuff that the shop should have made right before they were done. Frustrating, and this isn't the first time I've had problems like this with this LS location.
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March 2024 by Lindsay MCcann
I had gone to America’s tires to get my air checked. (That’s where I originally bought my tires) they told me that my two fronts were wearing out of tred so they gave me an estimate price for them. It was 400 and something and some change. I said screw it I don’t have that kinda money, so I went to Les Shwab and talked to one of their managers. Tom was so freakin nice and gave me such a HUGE discount on my two tires. They were $400 tires and I paid $136.63 out the door! Thank you so much for giving me a discount and for getting me back safely on the road.
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March 2024 by Nancy Link
We have been customers for 30 years. They are always competent friendly and of good value.
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March 2024 by WG
Hi everyone. We took our car to get checked and they found the problem. Great. But the mechanic got our car dirty of grease inside, he touched 3 places inside the car. I don’t think that’s professional. If you like your car clean just don’t go there. Sorry but I have to let others costumer know about this place.
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February 2024 by John Baas
Very helpful checked my tire pressures with a smile and a gauge
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January 2024 by Polly Conway
I have always appreciated your service. That being said, I have been a customer for quite sometime and today I was surely disappointed. I made an appointment for a tire rotation so as not to have a long wait. I was early for that and it took another 1 hour and a half. Never had to wait that long before.
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January 2024 by William Dew
THIS IS NOT A CORPORATE STORE!!!NEVER USE THIS PLACE!!!! Update to 12/28/23 post. After all the previous issues, found out today THESE CLOWNS NEVER INSTALLED TIRE VALVE STEMS on my brand new tires.Never bothered to tell us we would not be able to put air in the tires without removing the WHEELS!!!!! Took the vehicle to Les Schwab in Grass Valley. They were GREAT! Had to order parts that Auburn had not put on, delaying our trip, but at least willing to help.2 days ago Had a set of 6 new tires installed today at a cost of more than $1500. We had reservations about using Les Schwab, as we had issues in the past - (Grease left all over the steering wheel and carpet in my BMW, New tire installed without everbeing balance, New set of tires that took way over time to complete installation) but, decided to give it another shot. Anthony was very nice and helpful in getting the tires ordered. Set up appointment time, and had the vehicle there inthe AM. Received a call around 2:30 PM the vehicle was done. Arrived shortly after. PULLED IN, THE VEHICLE WAS PARKED OUTSIDE - NO HUBCAPS ON, AND THE TIRES LOOKED LIKE THEY HAD BEENDRAGGED AROUND - The sidewalls all scuffed and tires all dirty. We were told the tech had had trouble with the hub caps and had other vehicles they had to work on. OK, so we aresupposed to leave with NO HUB CAPS, and tires that looked like they had been USED???? We blurted out that "this is why we quit coming here". Anthony, now began to cop an attitude, telling the techs to put the hub caps on (as if we were asking for the world). When we all walked outside the tech was putting on the HubCaps - Anthony told him to put them on and get some "TIRE SHINE" again like we were asking for something unusual. He then told us that he was tired of trying to make "EVERYONE HAPPY ALL THE TIME". Took our $1500+ and never bothered to do anything else. Tech got the hub caps on, and with our help, zip tied them. (We had supplied the zip ties as we knewthe Hub Caps had a tendency to come off) They never cleaned them up.DO NOT GO HERE IF YOU WANT DECENT CLEAN REASONABLE SERVICE! Anthony never inquired about why we had stopped coming, but instead copped a VERY BAD attitudeTHEY NEED TO KNOW THAT PEOPLE CAN BUY TIRES ANYWHERE! It is the SERVICE that will bing people back.
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December 2023 by Z B
The customer service is absolutely abhorrent. They will not reply to emails and will waste your time if you run into an issue or have serious concerns about your vehicle that end up ignored. They'll also promise you refunds to save face and never deliver. Go literally anywhere else for tires. I was going here for years but no longer. My family has also switched. I've told everyone I can to no longer use this business and to go to America's Tires next door.
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November 2023 by Mike Regan
Les Schwab AuburnThank you.Thank you.Thank you!When you are on the way to a wedding and your tire sidewall blows out, it’s pretty serious. I pulled in with very little air and even less time available to fix it. The staff realized the seriousness of my issue and sprang into action! They replaced the tire and got me on back the road in-time for the wedding.I’m very grateful for everyone involved, from my service adviser to the mechanic and the gentleman who rang me up. You folks were the right guys for the job and I appreciate you!
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November 2023 by Mary Myers
These guys are great. Always go the extra mile to get us the right tires. Stand behind their product and work. They are pretty busy so appt is a good idea.
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September 2023 by Richard G.
I was told by service rep that my tires were rotated and I needed brakes. Quoted at 630.00. My Brakes were checked by trusted Master Technicans who did the brakes not that long ago and they were in very good order. So I will never step foot in there again and recommend you don't or if you do get a second opinion on any job quoted to you.
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September 2023 by Bonnie Hoewing
Took over a week for brake installation. Called multiple times for updates and staff never seemed to know what was going on with the vehicle status. Finally after a week of being out a vehicle, brakes got done (after many phone calls practically begging them to work on it), and then brakes were smoking and had to go back and have more work done which took many more hours. Would not recommend this place at all and regret taking the vehicle there in the first place.
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September 2023 by Rachel Parkhurst
Tried to get a smog check but my check engine light went on while I was driving in, they told me it's an automatic fail and I had to go get it diagnosed. i went to Les Schwab, Kyle informed me that they can't do it, but then recommended some places that could. I went and got it diagnosed and came back, Kyle told me that they couldn't fix that issue but printed out an address and phone number for a mechanic that could. Exemplary service, even if the other techs didn't want to help me, Kyle spent his time (on a very busy day) to help make a tough situation easier for me. Even if he couldn't help me at Les Schwab, he helped me find places that could. So this 5-star review is purely for Kyle, he's fantastic, give him a raise.
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September 2023 by Jedi L.
I've been a customer here through multiple vehicles and almost 10 years now and always have been treated fairly here. Great customer service and the couple rare times I have had issues they are always quick to make it right with no drama. I've had full lift kits, ball joints, tie rods, etc replaced here over the years and they have always done good work. Come here and your sure to get a fair price and won't be overcharged by some private mechanic. Anthony, Tom, Jorge, Bryan and many other employees here have provided me service at an excellent value over the years.
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September 2023 by Justin S.
Every time I go to a Les Schwab store I feel like I get screwed somehow!! I'm so over it. I was charged for a 4 wheel alignment but with my vehicle it's only possible to do a two wheel alignment. It was only a $20 difference but hey twenty bucks is twenty bucks!!
