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February 2024 by Steve Rees
I went in to sell some of my silver, I was greated very professional and Very nice People, was very fair with the offer he gave me. 5 Stars Thank you All.
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December 2023 by steve russell
Came in randomly and were very pleased both with the atmosphere and service in selling some estate jewelry. The man and woman helping us, I presume the owners, educated us along the way and were very helpful, honest, and provided good options. It was a great experience and the store is amazing. If you're looking for very high-end collectibles they're your stop. We'll be back if nothing else just a look at all the cool stuff.
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November 2023 by beverly doneghue
I need to edit my experience in Golden swan Jewelers in Auburn California. Oct. 2023
I had a 31.1 silver round that had been pounded down into a ball.
I walked into the Golden Swan as a test, to see if this coin shop was honest. The owner had a foreign accent that I could hardly understand.
I asked if he could tell me what
the ball was?
After several tests & putting under a microscope he couldn't identify it.
He continues more testing.
He then took my silver,left me at his desk,went to the back of store.
I got suspicious to see where he went, so I went looking for him.
I found him he was cutting into the ball without my permission.
We then went back to his desk.
He attempted more chemical tests, still claiming he didn't no what it was. He decided to weight it.
His scale is behind his desk so customers can't see what he's doing nor the weight. (That is against the law.) He is supposed to have a certificate in view for the public because his scale is ( by law) is tested regularly & the scale must be on counter for public to see.
He ended up taking a few grams.
The next day I took the silver ball to Roseville Numismatics coin shop. ( Great honest customer service & tested my ball.
They put a drop on the ball it turned red & the man told me it was .999.9 fine silver & weighed 28.9 grams.
The man stated there was no need to make a cut.
Golden Swan took advantage, & lied to me, because I was not experienced in precious metals.
I learned a valuable lesson.
Never allow your metals to leave your site. Never trust a hidden scale. Never allow anyone to cut your metals without your presence & permission.
The Golden Swan in Auburn Ca. Is NOT honest,and DOESN'T abide by the LAW. Never seen any certificates.
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November 2023 by Staci Francis
A pretty long time ago now I vacuumed up my engagement ring and golden swan fix the prongs and reset the diamond. they did a great job! When I superglued my updated ring to my finger and was unable to remove the super glue from the ring, I called the Golden swan to ask if the clean jewelry. the gentleman who works there suggested I soak it in alcohol and if it did not come off to bring it in and he will clean it. I asked how much it would be to do that and he told me he would just clean it for me.I soaked it in alcohol for 3 days and there's little tiny crevices on this ring and ithe glue did not come out so I brought it in and the gentleman picked all the spaces and clean my ring to perfection! He did not charge as promised. For the holiday season I will definitely visit to spend my money local and thank him again for the service he did for my ring. I know how the heck did you super glue your ring to your finger?! Lol. I was fixing my son's toy when the superglue exploded at the bottom and ran down my hand.
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July 2023 by Thea A.
Such a nice jewelry store with two wonderful owners. The jeweler has done some incredible work for me. This place has gifts galore, as it's much more than just jewelry. Highly recommend.
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July 2023 by Kelly
Great place, great people, the best jewelry store i have ever been to.
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June 2023 by Scratchit
Great experience! Definitely with be my go too for my jewelry needs!
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June 2023 by Louise Anderson
My favorite store.
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April 2023 by Cathryn King
Ben at Golden Swann was so helpful to us with an appraisal of 2 small items – he explained all the tests he was performing and what they meant and was very kind and professional. The store was lovely as well!
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April 2023 by Cathryn K.
Ben at Golden Swann was so helpful to us with an appraisal of 2 small items - he explained all the tests he was performing and what they meant and was very kind and professional. The store was lovely as well!
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September 2022 by Cynthia Gruber
I had a ring made into a pendant and they did a fabulous job, quickly and reasonably priced. Very kind people.
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June 2022 by Laura W.
Came in to do business today and sadly they weren't wearing masks during this temporary mandatory indoor mask mandate. Will be taking my business elsewhere. Sorry.
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June 2022 by Jb L.
Was redirected to the Golden Swann by the owner of the Silver Shop and am glad we were. Ben and Margherita are two of the nicest people I've ever met. They've been in business 40 years and it shows. They are not pushy when it comes to the sale and are very knowledgeable and helpful in finding exactly what you are looking for. Highly recommended!
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November 2021 by Penguin Doctor
Me and my fiance came to get her ring resized. Almost immediately the woman who helped us was very rude and aggressive for some reason, and made us feel bad about not getting the correct sized ring because she didn't have the correct tools to work on our particular ring.I don't blame her for not being able to help us, but the rude and aggressive attitude she had really was a downer and ruined what should have been a happy day. Won't be returning anytime soon.Edit: In response to the owner; I really don't think you understood my complaint. I said it was fine that you couldn't do it. We had asked other jewelers as well who couldn't help us before finally finding one who could.However, the clear difference between those other jewelers and Golden Swann, was that they gave us other options we could look into and were very kind and eager to help us. We found an option that worked out perfect for our needs.All we ended up getting from Golden Swann was rude behaviour and accusations that really disheartened us in our search for help. I trust the expert.ios and am not going to tell them what I think can or cannot be done. I would just like to be treated as a valued potential customer and get some form of help as I try and make things perfect for my future wife.Perhaps, now I understand why when we walked in, there were just employees sitting around gossiping and were taken aback when someone else came in. Thank you though ;)
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July 2021 by Cheryl Petzold
I was in and out in five minutes with a fixed ring for $10! Places like this still exist!?! I also got to chat with the woman there who absolutely made my day with the sweetest silliest lecture on ring care:)
