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January 2024 by Deanna M.
Customer Service is lacking in a great way at this pharmacy location. There's no one bad employee, the majority lack the same skills. Having been an Executive Director for 15 years, it's clear this is a system issue & the current unfortunate culture of this establishment. Employees lead by example. Whomever is in charge & responsible for this location needs training in how to respectfully treat the people they're serving. Broken systems don't fix themselves. Get it together CVS.
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December 2023 by Mike M.
Absolutly horrible attitudes by pharmacists. Theyve now stopped answering phones, cant do their jobs and then inconvenienced when you ask them to assist. The manager should be ashamed of how they treat people. They used to be so nice, and warm, but the new staff is dreadfull.
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November 2023 by marsha dolkas
Donna, Ritu and all the staff at the pharmacy are fantastic! They go out of their way to find your prescriptions, find coupons for you, explain medications, and serve you as quickly as they can. Despite being a very busy pharmacy, they treat everyone with efficiency and respect. They know your name and make you feel like you're at a hometown pharmacy! Getting vaccinations here is expedient and painless. Great people, great service, and a very hard job dealing with a myriad of insurance problems all day! Bravo to all of you! Thank you!
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September 2023 by Tammy Meredith
My experience at CVS on Elm in Auburn was excellent. A clerk was courteous helping me with a product. The cashier went out of his way to help me get the best deal with my coupons. I appreciated the guidance which saved me more money. This is the way employees in customer service should be with people. I’ve always had courteous employees at all the local CVS’s in the Auburn area.
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July 2023 by Jon Hill
Who ever got spoke to earlier today in the pharmacy was INCREDIBLY RUDE!!! She seriously belittled me, getting mad at me because I didn't do her job for her. You will be hearing from me, I PROMISE YOU
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May 2023 by Tony Butti
This pharmacy CONSTANTLY runs out of medication ever time we need refills. One of the medications can kill you through withdrawal but they don't care. I'm not exaggerating when I say evey month. They wait until they are completely out of medication before they order it. They get away with it since they're the biggest pharmacy there. There's no corporate number to complain to either. I'm so sick of the half a$$ed service they have thereI rate them minus 10 stars.
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May 2023 by T M.
We called on a Friday to make sure they had our prescription, because we had to evacuate from the Mosquito Fire on our last refill, and had it transferred to a different pharmacy, now that we are back home we needed to make sure our regular cvs had it. They said they would have it by 5 pm on that same Friday at this location. On Saturday my daughter went in and the employee told her they didn't have her prescription, it had been refilled in the other town at the previous months pharmacy, when my daughter asked if she could get it here they said no because they can't call the other pharmacy because it was "closed". So we called the other pharmacy, they were not closed, and they said they did not have the prescription and that this CVS did call them to fill it. So the man behind the counter at this CVS pharmacy just lied to us or did not bother to double check his information before telling us. So my husband and I went with her, there was no line but they told us to wait because they were ordering starbucks. My husband tells them this is time sensitive because the other pharmacy was closing in 40 mins. The same employe my daughter spoke with not 20 minutes prior acted like he didn't understand what we were talking about and there was nothing he could do because the pharmacist was on lunch and would be back in 15-20 minutes. While he's telling us there's nothing he can do the pharmacist comes over and helps us.
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April 2023 by Chuck T.
I am a first-time user of CVS pharmacy, having 5 ongoing maintenance prescriptions filled for 90 days. I spent the previous 30 years getting my prescriptions filled at Bel Air pharmacy. When I got home from CVS, I realized that two of the prescriptions were filled with 45 pills instead of 90, along with the instructions that I am to split my pills and take only half. This required me to go out and buy a $9 pill splitter. The pill splitter doesn't split the non-scored pills evenly, and a percentage of the medication is turned to powder. I will not be refilling my prescription here due to the inconvenience and the waste of time, money, and medication. .
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March 2023 by Kendra C.
Lady running the photo section was so rude, it's not my problem the photo machine is broke, no need to take it out on me
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March 2023 by Laura W.
The pharmacy workers are very nice and hardworking and doing a good job. They have helped me several times this week. I've been unable to get a prescription I need since it is an odd dose, but they said they will call me when it is ready. Everything else I came in for was ready way before the estimated time and was a pleasant surprise. Keep up the good work! I appreciate you!
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January 2023 by julie castillo
Pharmacy workers are very rude & disrespectful. I am changing locations because I refused to be serviced by individuals who do not treat their customers respectfully
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December 2022 by Erica P.
Horrible customer service at the pharmacy,they really do not care about people. I can see why they have such bad reviews.
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October 2022 by k nomura
The ladies in the pharmacy are pretty rude. I have not had a very nice or smooth experience. There is one tech that is always nice and friendly but most act like there irritated with people.
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October 2022 by Melissa G.
I would give no starts if possible, for years this pharmacy has been crap , will tell you meds are ready only to drive 35 min and find out they are not ready happens ALL the time . Don't get a vaccine here either , had 10 people vaccinated and they didn't register any of them with the state and had to fight to get registered so we didn't have to get vaccinated again. These people are a joke
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September 2022 by Patti S.
Well worst service I've ever had at a CVS. Trying to do the instant photo service. Get to the end of my order and the screen says out of paper contact associate. A older grey hair lady with short hair had her back to me and I said "excuse me" as she walked away without any acknowledgement. Fine maybe she didn't hear me, but then she gets in her register and calls for assistance from another checker and says "I'm taking my break" as she looks directly at me. Ok let it go and I went to the other photo machine. Get to the end and get my printed receipt. Go to the printer and nothing. So I see another associate (Jamie) I asked her if I was supposed to do anything else because the machine wasn't printing the pictures. Without any acknowledgment she comes to the printer opens it up and closes it and says "now you wait till it prints". Nothing happened. She is now on the phone and comes back to the printer, opens it again and says I usually recommend printing to the one hour printer. I stated I'm from .... and can't wait an hour to which she replies "as I already said it is quicker for the one hour service". I replied you don't need to get snippy with me and she says "I'm on the phone with HR and I'm not getting snippy". At this point I said never mind and walked away as she said "I'm sorry if you felt I was snippy". What happened to CVS and the greetings in the store and nice customer service? So embarrassed by her rude response, lack of customer service or even a kind smile? Went to Rite Aid down the street first and what a huge difference! The gentleman came up immediately as I entered and welcomed me and asked if I needed any help. Unfortunately their photo machine was out of service and he kindly recommended CVS along with directions. That is customer service. CvS needs to provide training to their associates.