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July 2024 by Victor Monjaras
Hard working and caring team members but the location and lack of wifi with lack of self checkout has really hurt them. As well as the pricing for deals is very lackluster and not encouraging.
But the pharmacy team is top notch.
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May 2024 by Chris Barnes
Everybody that work this store is wonderful, and very helpful, Carol ROCKS
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May 2024 by Hdo Znliy
Wow. I agree with almost EVERYONE here that the pharmacist/staff is super rude, won't take responsibility, and totally unhelpful! I just got told I was "yelling" at the person who answered the phone because I was in a room that was so loud I couldn't hear myself or her. *Excellent* customer service skills? Is CVS even reading these? Their pharmacy staff is literally destroying their store's reputation.
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May 2024 by Cole
Literally brain dead and incompetent pharmacist. Don't waste your time here. Ramandeep is the most ignorant and unhelpful person I've had the displeasure of interacting with.
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January 2024 by Deanna M.
Customer Service is lacking in a great way at this pharmacy location. There's no one bad employee, the majority lack the same skills. Having been an Executive Director for 15 years, it's clear this is a system issue & the current unfortunate culture of this establishment. Employees lead by example. Whomever is in charge & responsible for this location needs training in how to respectfully treat the people they're serving. Broken systems don't fix themselves. Get it together CVS.
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December 2023 by Mike M.
Absolutly horrible attitudes by pharmacists. Theyve now stopped answering phones, cant do their jobs and then inconvenienced when you ask them to assist. The manager should be ashamed of how they treat people. They used to be so nice, and warm, but the new staff is dreadfull.
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November 2023 by marsha dolkas
Donna, Ritu and all the staff at the pharmacy are fantastic! They go out of their way to find your prescriptions, find coupons for you, explain medications, and serve you as quickly as they can. Despite being a very busy pharmacy, they treat everyone with efficiency and respect. They know your name and make you feel like you're at a hometown pharmacy! Getting vaccinations here is expedient and painless. Great people, great service, and a very hard job dealing with a myriad of insurance problems all day! Bravo to all of you! Thank you!
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October 2023 by Luba Ethan
Friendly staff and the store has a bit of everything you need
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September 2023 by Tammy Meredith
My experience at CVS on Elm in Auburn was excellent. A clerk was courteous helping me with a product. The cashier went out of his way to help me get the best deal with my coupons. I appreciated the guidance which saved me more money. This is the way employees in customer service should be with people. I’ve always had courteous employees at all the local CVS’s in the Auburn area.
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July 2023 by Jon Hill
Who ever got spoke to earlier today in the pharmacy was INCREDIBLY RUDE!!! She seriously belittled me, getting mad at me because I didn't do her job for her. You will be hearing from me, I PROMISE YOU
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May 2023 by Tony Butti
This pharmacy CONSTANTLY runs out of medication ever time we need refills. One of the medications can kill you through withdrawal but they don't care. I'm not exaggerating when I say evey month. They wait until they are completely out of medication before they order it. They get away with it since they're the biggest pharmacy there. There's no corporate number to complain to either. I'm so sick of the half a$$ed service they have thereI rate them minus 10 stars.
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May 2023 by T M.
We called on a Friday to make sure they had our prescription, because we had to evacuate from the Mosquito Fire on our last refill, and had it transferred to a different pharmacy, now that we are back home we needed to make sure our regular cvs had it. They said they would have it by 5 pm on that same Friday at this location. On Saturday my daughter went in and the employee told her they didn't have her prescription, it had been refilled in the other town at the previous months pharmacy, when my daughter asked if she could get it here they said no because they can't call the other pharmacy because it was "closed". So we called the other pharmacy, they were not closed, and they said they did not have the prescription and that this CVS did call them to fill it. So the man behind the counter at this CVS pharmacy just lied to us or did not bother to double check his information before telling us. So my husband and I went with her, there was no line but they told us to wait because they were ordering starbucks. My husband tells them this is time sensitive because the other pharmacy was closing in 40 mins. The same employe my daughter spoke with not 20 minutes prior acted like he didn't understand what we were talking about and there was nothing he could do because the pharmacist was on lunch and would be back in 15-20 minutes. While he's telling us there's nothing he can do the pharmacist comes over and helps us.
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April 2023 by Chuck T.
I am a first-time user of CVS pharmacy, having 5 ongoing maintenance prescriptions filled for 90 days. I spent the previous 30 years getting my prescriptions filled at Bel Air pharmacy. When I got home from CVS, I realized that two of the prescriptions were filled with 45 pills instead of 90, along with the instructions that I am to split my pills and take only half. This required me to go out and buy a $9 pill splitter. The pill splitter doesn't split the non-scored pills evenly, and a percentage of the medication is turned to powder. I will not be refilling my prescription here due to the inconvenience and the waste of time, money, and medication. .
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March 2023 by Kendra C.
Lady running the photo section was so rude, it's not my problem the photo machine is broke, no need to take it out on me
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March 2023 by Laura W.
The pharmacy workers are very nice and hardworking and doing a good job. They have helped me several times this week. I've been unable to get a prescription I need since it is an odd dose, but they said they will call me when it is ready. Everything else I came in for was ready way before the estimated time and was a pleasant surprise. Keep up the good work! I appreciate you!
