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May 2023 by T M.
We called on a Friday to make sure they had our prescription, because we had to evacuate from the Mosquito Fire on our last refill, and had it transferred to a different pharmacy, now that we are back home we needed to make sure our regular cvs had it. They said they would have it by 5 pm on that same Friday at this location. On Saturday my daughter went in and the employee told her they didn't have her prescription, it had been refilled in the other town at the previous months pharmacy, when my daughter asked if she could get it here they said no because they can't call the other pharmacy because it was "closed". So we called the other pharmacy, they were not closed, and they said they did not have the prescription and that this CVS did call them to fill it. So the man behind the counter at this CVS pharmacy just lied to us or did not bother to double check his information before telling us. So my husband and I went with her, there was no line but they told us to wait because they were ordering starbucks. My husband tells them this is time sensitive because the other pharmacy was closing in 40 mins. The same employe my daughter spoke with not 20 minutes prior acted like he didn't understand what we were talking about and there was nothing he could do because the pharmacist was on lunch and would be back in 15-20 minutes. While he's telling us there's nothing he can do the pharmacist comes over and helps us.
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April 2023 by Chuck T.
I am a first-time user of CVS pharmacy, having 5 ongoing maintenance prescriptions filled for 90 days. I spent the previous 30 years getting my prescriptions filled at Bel Air pharmacy. When I got home from CVS, I realized that two of the prescriptions were filled with 45 pills instead of 90, along with the instructions that I am to split my pills and take only half. This required me to go out and buy a $9 pill splitter. The pill splitter doesn't split the non-scored pills evenly, and a percentage of the medication is turned to powder. I will not be refilling my prescription here due to the inconvenience and the waste of time, money, and medication. .
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March 2023 by Kendra C.
Lady running the photo section was so rude, it's not my problem the photo machine is broke, no need to take it out on me
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December 2022 by Erica P.
Horrible customer service at the pharmacy,they really do not care about people. I can see why they have such bad reviews.
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October 2022 by Melissa G.
I would give no starts if possible, for years this pharmacy has been crap , will tell you meds are ready only to drive 35 min and find out they are not ready happens ALL the time . Don't get a vaccine here either , had 10 people vaccinated and they didn't register any of them with the state and had to fight to get registered so we didn't have to get vaccinated again. These people are a joke
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September 2022 by Patti S.
Well worst service I've ever had at a CVS. Trying to do the instant photo service. Get to the end of my order and the screen says out of paper contact associate. A older grey hair lady with short hair had her back to me and I said "excuse me" as she walked away without any acknowledgement. Fine maybe she didn't hear me, but then she gets in her register and calls for assistance from another checker and says "I'm taking my break" as she looks directly at me. Ok let it go and I went to the other photo machine. Get to the end and get my printed receipt. Go to the printer and nothing. So I see another associate (Jamie) I asked her if I was supposed to do anything else because the machine wasn't printing the pictures. Without any acknowledgment she comes to the printer opens it up and closes it and says "now you wait till it prints". Nothing happened. She is now on the phone and comes back to the printer, opens it again and says I usually recommend printing to the one hour printer. I stated I'm from .... and can't wait an hour to which she replies "as I already said it is quicker for the one hour service". I replied you don't need to get snippy with me and she says "I'm on the phone with HR and I'm not getting snippy". At this point I said never mind and walked away as she said "I'm sorry if you felt I was snippy". What happened to CVS and the greetings in the store and nice customer service? So embarrassed by her rude response, lack of customer service or even a kind smile? Went to Rite Aid down the street first and what a huge difference! The gentleman came up immediately as I entered and welcomed me and asked if I needed any help. Unfortunately their photo machine was out of service and he kindly recommended CVS along with directions. That is customer service. CvS needs to provide training to their associates.
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July 2022 by Shri M.
I tried uploading photos to the store's photo center from my phone while at home which was time consuming, and at the end of the upload, I received a message there was an issue of them not being uploaded, so I went to the store to print them. The store is well organized and clean, and has friendly and helpful associates, in which I was assisted with instructions on printing my photos which was easier and faster than I had imagined. I can't remember the young woman associate's name, but I appreciate her help, instructions, patience, and assistance with my print job. That you for all your help. I look forward to being a regular customer.
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April 2022 by Kaera A.
Terrible pharmacy. My family member needs syringes for their medication and they never have them. They give us the run around every time and can't seem to get it together. I don't know why I go there..no more.
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March 2022 by Patricia Schmitz
very courteous,helpful and timely
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November 2021 by Curt J.
Pharmacy staff is overwhelmed short-staffed and often crabby. One pharmacy tech became impatient with me and aggressively threw an empty bottle into the trash. I'm looking for a new pharmacy.
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October 2021 by Michelle P.
If there's a 0.1 rating, that's my rating. Pharmacist or pharmacy tech tonight at 6pm was extremely rude and was cutting off the conversation when I had questions. When I said I will just go somewhere else, she said sarcastically, " Good job!". I didn't want to stoop down to her level and answer back. She's is clearly stressed out and a very unhappy person. Most unkind and grumpiest person I have seen in ages. The CEO or the big boss of CVS needs to do a random check especially with the most awful reviews on Yelp and in the Internet. Staff especially the mean lady tonight definitely needs some serious customer service classes or some vacation but then again, classes won't ever teach and inculcate or instill kindness right away. It's inherent. If you have it, you have it. Evidently, she doesn't. Please address the issues. People like her will ruin CVS' amazing reputation. Thanks.
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August 2021 by Debbie H.
Beware customers.....no curbside pickup means many covid positive people are in the store to pick up their RX's!!!! Go to Walgreens or Target to be safe!
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August 2021 by Bob W.
I went to CVS on Elm St. to buy a COVID-19 test. They were out of stock so I bought a Sac Bee newspaper ($2.49) while I was there and drove to Rite Aid to find a test. They were also out of stock but while I was there I realized the newspaper I bought was Friday not Sunday. I returned to CVS which by then had changed clerks (10 mins later) and she told me I needed a receipt and my DL# to get a refund. The original clerk didn't give me a receipt which was eventually found in the register that she used. They told me they hadn't received Sunday's paper yet so I wonder why they sold me Friday's (btw I paid $2.49 and received a refund of $2.15.) The worst was when I called Monday to see if they had any tests yet and they said they had 2 left. I asked if they could put my name on one and I'd be right there. Sure. I drove to Auburn and they told me they were sold out. I said "I just called 20 minutes ago and you don't have it! You told me you would save one for me." Sorry, we don't have any. Sucks.
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July 2021 by Katrina C.
If I could give zero stars I would. Marissa was the most unpleasant person to speak to. As a healthcare worker myself I would never speak to anyone the way she did to me and what looks like to others. I hope her manager would've fired her after hearing the interaction I had with her. She should find a job that requires no human interaction. Ruined the entire experience for this cvs. Find a different store
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April 2021 by Ron Delgado
This location in Auburn was nice! Everyone was so nice...was in and out for my Covid shot...was in and out so fast! Great job Auburn CVS
