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August 2024 by Daniel Garcia
Staff at Auburn Extreme Powersports got me the machine I wanted at a fair price. I dealt with Jereme and he was fantastic. He always responded promptly with all of my questions. The transaction was simple and Jereme went over my machine with me to make sure I was pleased. Auburn was a bit a drive for me, but worth it for the customer service I received.
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June 2024 by TIFFNI Hald
AEP worked on our older RZR A few years ago and something happened to it and we took it to two different guys in our small town who told us we needed a new motor. That's a $5/ $6,000 job. After speaking with them they wanted us to bring it down and have their professionals really take a look at it and it got fixed. Just a bad relay switch that was causing loss of compression. I'm so happy with them. Great guys to work with. Hard to get into but worth the wait.
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June 2024 by Blake Robinson
Great place first time in to get a tire changed got me right in
Very knowledgeable prices are on point plus it’s a local small business support A-Town business
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June 2024 by Dan Martinez
Awesome service quick and done properly. Staff was super friendly and knowledgeable.
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June 2024 by E Keith
Shopping for a new bike, decided I liked the CFMoto for the specs / price. Settled on the 700 CL-X model, and started checking prices at different dealers. Jereme at Auburn Extreme Power Sports offered me a no hassle, best price, and had the bike and paperwork ready when I arrived. In and out in 20 minutes. Thanks for an easy no pressure transaction.
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June 2024 by James Bryant
Made the deal over the phone. Promised delivery date was for filled. Wrote a check, signed paper work, and adios! Big thanks to Jereme and staff! A wonderful experience! JB
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June 2024 by Patty L
Thank you, Jereme @ Auburn Extreme Powersports!! Jereme is totally knowledgable, professional and helpful. He got us into the perfect UTV, and we love it! Never once did we feel pressured or rushed to make a decision, we highly recommend Jereme and Auburn Extreme Powersports‼️?
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May 2024 by P B
We purchased a Polaris Ranger from Jereme... The experience was great! Smooth and Easy. Very good communicator.
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May 2024 by David Knoll
Jereme helped me with my 2024 CFMOTO 450SS and the bike is stunning. Service was just as good too, Jereme was incredibly helpful and answered all of my questions and even helped me with the price of the bike. 10/10 would recommend coming here for your bike.
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April 2024 by Pitster pro Hill
Love it ,there aways helpful ? and hook me up couldn't make for more
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March 2024 by Jack Starr
Just purchased a new beta 480 rr and Jereme the sales guy is the man!! Great service super helpful would recommend this dealer to anyone!
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March 2024 by Mike Gardner
Great guys to work with and super friendly. Both Jereme and Jeff are solid guys. I’m already enjoying my new “yard boss”!
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March 2024 by Denae Gomez
This place is awesome Jereme in sales was the best he was so chill and laid back had a great vibe and definitely flipped our bad experience with another dealer I to an awesome day and we left with a new toy…definitely will continue our business here and will recommend them to everyone I know in the market for outdoor fun toys Thank you for an awesome experience
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March 2024 by Nathalie Shami
I am currently having a prolonged service experience at Auburn Powersports for my Polaris snowmobiles, and unfortunately, it is far from satisfactory. Despite booking the appointment well in advance (2 weeks to the next open service date), I have faced ongoing communication delays and multiple issues with the service provided. My sleds were dropped off per my appointment and were not looked at for over 3 full weeks despite numerous calls to the shop requesting status, and parts order updates. It is now February and we still do not have any resolution to the issues that have been exacerbated by a lack of professionalism and attention to detail.
The first post-service ride uncovered significant problems directly related to the service provided, including a disturbing sound in one sled and loose engine components in another. These were issues that were related to and caused by work done by the shop that had clearly not undergone a critical step in the quality control process. The snowmobiles should have never been returned to me in the condition they were. I had to bring the sleds back for a second visit, where more issues were identified, related to the original work done. Unfortunately, the mechanics only addressed the issues we the riders pointed out, rather than doing a full inspection on the sled and work completed in order to truly troubleshoot what was going on.
My biggest concern is the ongoing problem with one of the snowmobiles. Loose and misaligned components from the initial work have caused additional damage and wear on the system. Despite an attempt by Auburn Powersports to correct the errors of the initial service, a subsequent ride revealed a worsening sound and further wear leading to the presence of metal shavings, raising questions about the thoroughness of the initial service. I asked the team at Auburn Powersports several times if the sled had been repaired as this was its second visit to the shop in as many months and they assured me that it was taken care of. I later found out there was a discrepancy in the confidence in the work from several members of the team.
The communication from the Auburn Powersports team has been frustrating and lacking. I am constantly having to call the shop and drive this issue to resolution. Clear explanations of the issues and the steps taken to address them are not being provided, leaving me in the dark about the status of my sled. We are now in the middle of the winter riding season and going into the 3rd month of issues.
The cumulative impact of these issues has left me with a lack of confidence in the quality of service provided. I believe in supporting local businesses, and my decision to choose Auburn Powersports was made with that intention. However, the current circumstances have left me regretting this choice.
I will continue to contact the shop and drive this to resolution and hope to receive the quality of service expected from a local specialty shop like Auburn Powersports.
I will update this review once resolution and complete repair has occurred.
I hope this detailed feedback prompts a thorough review of Auburn's service processes and improvements for myself and future customers.
UPDATE: The owner, Jeff, once back from vacation, handled the manner professionally and took care of us as the customer. I paid for a new driveshaft and Auburn Powersports supplied the remaining parts at no cost, which included bearings, upper and lower drive sprockets, backer plate, and new quick-drive belt. We worked together on a reasonable agreement for the labor to install the parts, and after (2) rides I can confidently say - the sled is back together and operational.
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January 2024 by Mike Bellotti
Great Experience!! From start to finish Jereme Bell had us dialed in. Picked up a 2024 Sportsman 570, was in and out in 45 minutes, couldn’t be happier.
