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August 2024 by Kelly Sharp
Will was extremely helpful and generous!
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August 2024 by Caleb Longest
Detailed exterior and interior, left my car clean and pristine. A bit pricey, but you pay for the quality you get.
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July 2024 by Eli Blanco
Very nice workers, gave me great advice and were super quick.
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May 2024 by Elizabeth Bunker
True professionals. Excellent service. Kept me updated on status, no surprises.
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February 2024 by Jennifer Hall
Absolutely phenomenal service and experience. We could not have asked for better help with a problem we predicted was going to end up a major headache. Sara was amazing with her support and communication. She got us in and out fast and was empathetic to our situation. She and the company overall made us feel completely taken care of. We had read online reviews from other people at other businesses in the same situation that had ended up horrible and we are so thankful that wasn’t the case for us. Plus they cleaned the car for us?! 5+ star review. Thank you Sara and Auburn Collision.
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February 2024 by Sam Paules
Professional experience in every detail. Each transaction was by appointment --- on time, courteous, and efficient. The wall plaque certifications by many car manufacturers was impressive and was confidence building for someone new to the area. The work was excellent as expected.
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January 2024 by kate antone
I had the best experience here! My car was taken in and fixed in no time, Sara Bradshaw helped me through every step and made sure my vehicle was taken care of with the best parts. She made the process very easy and communicated with me the entire time! She dealt with all the things I didn’t want too! I will 100% be taking my car back to Sara if anything were to ever happen again and would recommend her and the company to absolutely everyone!
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January 2024 by Joey Chang
Very good service.
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January 2024 by Gary Davis
Super staff and prompt professional work.
Would recommend to everyone.
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September 2023 by Ali C Smith
Helpful staff.
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May 2023 by Scott L.
Dropped my vehicle off the week before a holiday weekend. One of the parts needed for the repair was over three weeks backordered. Most shops would leave it at that, but Sara, Johnnie, and the Auburn Collision Center team were creative and relentless about tracking down the part locally so I could get my truck back asap. They kept me in the loop the entire time and never gave up. Once the part was in house the turnaround time and quality of work were both excellent. Great effort, great communication, and great customer service experience overall. Can't thank them enough. If you're scanning reviews for recommendations look no further. If I could give them 100 stars I would. Thanks Sara and team!!!
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May 2023 by Evan M
Back to new, good communication and on-time delivery. Being an approved shop by Geico I think sped up the estimate process, as well as being part of the Toyota dealership (can sometimes get better OEM parts for Toyotas). Thanks.
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March 2023 by Veronica Parker
Super friendly walked me though the process of getting started.
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February 2023 by kawimotoman837
Worst communication and a bunch of liars. Act like they don’t need the work and string you along for weeks just sending the insurance an estimate. Jeff the service advisor has a poor attitude and hangs the phone up on you when you ask for an ETA. Take your vehicle somewhere else if you want any kind of progress. If the attitude is a reflection of the work, then I’m sure it’s poor too. Thanks to Jeff, I would never chose this body shop or Auburn Toyota.Service: Body & Trim
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January 2023 by Nick G.
Worst body shop I have experienced. Do not return calls for weeks. They have ignored the insurance company calls and the customers. Jeff was one of the rudest advisors I have seen. You ask for an eta and he says, "I'll get to it when I can and hangs up. Will never come here again or Auburn Toyota as long as Jeff is employed. You know it's bad when they are a preferred Geico repair facility and the supervisor at Geico tells you to take your car somewhere else because they can't pick up or return a call. Plenty of shops that want business, but not Jeff.
