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February 2024 by George Andrade
Been coming to the gym on n off since it’s opened and this past year was probably the worst.. the AC didn’t work all summer and now it’s winter and it seems like they have the AC on when it’s 70 degrees outside and to top it off the roof has been leaking so bad with the rain we can probably build a pool inside .. it’s been leaking for years figured it’d be fixed by now considering prices keep going up.. other than that it’s a pretty cool gym very spacious and clean unlike In-Shape
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January 2024 by Yessi DeLaCruz
Great place to work out
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December 2023 by Nelson Machado
It’s really unfortunate that I have to write this review cause I like the gym. But it is to cold inside the gym. In the summer the AC wasn’t working and now in the winter it seems like the heater isn’t working. It’s warmer outside than inside the gym and it’s the middle of winter! I have been with this gym for 5 years but for the first time I’m thinking about going back to inshape.
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December 2023 by Gabriel Ortiz
I recommend it super excellent GYMThe attention of the excellent, friendly staff is always ready to provide you with good service. The Manager treated me very well, I was guided correctly, very nice experience. From Puerto Rico ?? many blessings and success for all the staff and those who attend Vally Fitness Atwater
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November 2023 by Cecilia Morales
Clean spacious and all gym equipment works?
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August 2023 by Irene Molina
I was having some banking issues with my account. I was very confused on the situation. The manager on duty was very helpful on explaining the issue. I was very happy with her customer service!
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August 2023 by Loney Stonie
Pretty good gym could be better. There’s always leaks hydro beds are always out of service. There is no sauna nor tanning beds. There is also no AC. For the price of their membership you’d expect the gym to close later everyday especially fri-sun, weekends at most yet they open later and close earlier.
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July 2023 by Tamara Nunes
Disappointing. I did the 7 day pass and everything seemed great. So I sign up and now for the past week there are no cardio machines working, there’s no air movement in there except for some floor fans and even the hand dryers in the bathroom stopped working. There’s a cable machine that’s been “out of order” for about 2 wks. AND when I signed up they informed me of a rate increase! Seriously!? Increase rates but give members a cut rate experience. Nice. I’m cancelling after this month is up.
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July 2023 by Joao Azevedo
Great gym and one of the best customer service I have seen at a gym. Always keep everything clean. Love it better than insape.
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June 2023 by Diego Millan
Horrible customers and members support they scam you, they don’t say the true and just want try get money. Just for canceling they charge me almost $100. Also they never clean the gym and horrible bathroom. Save your time and don’t go to the gym. PURO IN-SHAPE ALV!!!!
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June 2023 by jose jimenez
Worst service they will scam you don’t go to this gym don’t recommend they charge you a lot of money for canceling
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June 2023 by amber
So judgmental not a gym for beginners I gave it an honest try but having better luck with planet fitness
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April 2023 by Christopher Williams
I had an absolutely terrible experience with Atwater Valley Fitness. After a few months of attending the associate at the front desk told me that my membership had expired and that I would need to sign up again to continue using the facilities. I offered to update my payment info but they insisted there would be setup fees. I stopped using the gym, they continued to bill me for another 6 months. When I reached out to them about this issue and asked for a refund, they were completely unhelpful and refused to reimburse me for the extra charges.I received no answer or response from corporate just a dismissive phone call from the gym manager exclaiming that “There is nothing we can do”, it’s your word versus ours. They showed absolutely no willingness to do what was right. It's clear that they prioritize profits over their customers' satisfaction, and I would strongly advise anyone considering signing up for a membership at Atwater Valley Fitness to find other options. Save yourself the headache and find a gym that actually cares about its customers.After Valley Fitness' request to look into my experience I've reached out to their support team for a second time with no response back. Why even bother asking to contact support when you have no intention to do anything? Pathetic!
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March 2023 by Roxanna T
Locker rooms always being cleaned on the busiest times of the day. No floor mats available for ab exercises. You will most likely get charged $10 extra for monthly payment not going through when they never take your bank info during the sign up process. Manager never refunded me the money just changed the monthly fee back to $25 because it was going to keep charging me $10 extra every time.
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March 2023 by japa Tang
pretty good gym, could be better. there’s always leaks, and hydro beds are always out of service. for the price of their membership you’d expect the gym to close later everyday especially fri-sun, weekends at most, yet they open later and close earlier.