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April 2024 by Vicki B.
I forgot my coat and was on the way to Yosemite where there was snow. I called Big 5 and they said they had a few options. I ran in, got excellent help from the staff member in the store, and she found the few jackets that were available. I bought one of the jackets at a great price, and it warmer than the jackets I had. I will shop at Big 5 in the future.
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January 2024 by Silvia Medel
Great help and really organized
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December 2023 by Schell Hughes
Not a lot of fishing tackle Was disappointed
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November 2023 by Vinnie Mussotto Jr
Cool place good ? deals ? ? ?
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September 2023 by Gabriela Ochoa
They need to update there store hours from Friday's at 9:30 to 10 am!! Very unprofessional customer service from a Derek!!
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May 2023 by Melodi Busch
Christopher was a great help and pleasant to talk to. My husband and I are still commenting on his knowledge and service. Enough to remember his name to our friends and acquaintances. Not often you get impeccable service these days, so ask for him.
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May 2023 by Julie Gomez
I went in for new shoe's! I was greeted upon entering the store, and was helped in the back with trying on shoes. I didn't have any problems.
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May 2023 by Ruben Arroyo
Bad customer service, guy just standing on his phone not even paying attention to the customer needs when choosing shoe sizes , people are just trying to buy and leave not wait for the guy to stop using his phone and walk right pass you without asking how was the size. Awkward
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May 2023 by Jessica Johnnson
Price is somewhat high for most things but you can see in person vs Amazon staff was nice and store clean didn't have everything i was looking for but their decent for what they got
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December 2022 by Renee Chaty
Went early Christmas shopping with my daughter. I found a jacket I wanted for my husband. They didn't have his size on the rack. Kyla dug through 6 boxes to find his size. She was so helpful. My daughter was looking for shoes for her husband and the guy working in that department also went to the back searching for his size in different styles. They both were so friendly and didn't make us feel like we were putting them out. Great customer service!
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September 2022 by B K.
super nice team - stopped in last minute for a fishing pole and all 3 associates jumped af the opportunity to help me out! Worthy of a quick review.
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June 2022 by Candy Udave
Went in to buy a duffle bag and first aid kit. Well organized.
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April 2022 by Sandra Thomas
Nice and clean, good kids working there..Chris was a great help to me.
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April 2022 by _valleymuscle
Helpful associates just hate how bunched up
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February 2022 by J S
Big 5 in Atwater, you have to do better. I can't remember when I've ever had worse customer service. When we walked in, three employees were standing around the counter, and none acknowledged us until I greeted them as we passed. At that point they managed an unenthisuastic "hi," but no welcome, no offer to assist. As we moved through the store for about 10 minutes, we passed near several employees...again, no greeting or offer to help, no acknowledgment that we even existed. When we checked out, the clerk barely spoke...in fact, "Card?" might have been the only word she managed to utter. At the end of the transaction, there was no thank you, no have a nice day, she just walked away. Not only is this terrible customer service, it's just rude. Surely someone taught you better manners than that? If not, management better step in and get some staff trainings in place to teach basic courtesy. I can hardly even step back to consider the products in the store because our experience was so clouded by the unpleasantness of the crew on duty (morning of 1/29/22).
