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January 2024 by Sandy Lee
I wish I could give zero stars for my stay during the thanksgiving weekend. I booked two rooms with one for my parents. I expected a comfortable and pleasant stay as what I have experienced with most Marriott properties. However, I encountered several problems that made my stay unpleasant and unacceptable.
First of all, the toilet in my room was constantly running and leaking water. I reported this issue to the front desk and requested a repair. The maintenance staff came and fixed the toilet, but it broke again soon after. This made the bathroom very uncomfortable to use.
Secondly, when I asked to change rooms because of the toilet problem, the staff was very rude and reluctant to accommodate my request. They acted as if I was bothering them and made me wait for a long time before they gave me another room. They also rushed me to move my belongings and did not offer any assistance or apology.
Lastly, both rooms (including the one I was moved to) were not clean and quite dusty, and made me cough during my entire stay. In addition, my mother saw two cockroaches in her room - something I do not expect from any quality hotel, let alone a Marriott.
I am very dissatisfied at the quality of the rooms, and even more disappointed at how the staff treated us. When I tried to reach out the customer service, I received original response in one day and then nothing for weeks even though I followed up. I’d never go back to this hotel.
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January 2024 by Altec
Normally i would deduct 2 stars if the pool AND the jacuzzi are out of order because that is the main criteria whenever we book. But since everything else was great, 4 stars are given. Super comfy bed, nice, clean, big and quiet room, walk-in closet, giant TV. The mini bar fridge needs to be reset every 2 hours or it will automatically shut off, which was weird and inconvenient since we had to store some perishable items. Breakfast is, well, not so good but that’s typical of American Continental style buffets. Great location and nice gym open 24 hours.
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January 2024 by Traveler
Nice location but there is no locations in the room. Not like other Marriott properties.
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January 2024 by Marlon Santiago
Excellent place, beautiful, everything is very beautiful. Excellent breakfast. I'm from Brazil and I was visiting California on Pacific 01. I was on vacation in July when I stayed overnight at SpringHill by Marriot. The only problem was that I forgot my backpack at the hotel. Other than that, everything is perfect. I'll be back...
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January 2024 by Stephen Cary
Great property with well maintained rooms. Highly recommend!
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January 2024 by Nan Montgomery
Attended a work holiday party on 12/9 at this hotel. It's a very nice hotel! They had the fire pit going outside which was lovely and the bar was on top of it, it was a large crowd too!! Big shout out to Breanna Mayer who was so sweet, made everyone feel welcomed, and made sure everyone was pleased with their drinks. She's by far the best bartender, ever!
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December 2023 by Devin Marshall
It's a good looking hotel. The staff is friendly and service is top notch. Regarding the room I had two concerns. The first was the temperature of the room it would never get below 75 degrees on the thermostat. But the room felt hotter. A part of the reason might be because we were on the ground floor across from what was obviously their I.T. closet holding their routers, wifi, camera and back end computer hardware. The door on the room was propped open slightly with a strong fan pushing hot air out of that room into the hall which felt like it was in the mid to high 80s temp. Our room across from it may not have been able to keep cool because of this. The other concern was the lock on one of the back hall doors. When entering that door with a security card the locking mechanism makes a very loud hammer to metal noise. The room next to that door is proably bothered by this obscene notice in the quiet hotel.Food & drinks: The menu for the on site restaurant is not whats available. As of today if your vegeratian you have the option of standard salads and one pasta dish.
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November 2023 by Cathy M
Wow! Did not expect such a nice suite for such a reasonable price. The free breakfast was a disappointment but that was our fault for not going earlier. Out of apple juice and cranberry juice. They did not refill them. The waffle iron timers were not working and there was raw dough in the middle in the middle of the waffles.Rooms: Very nice suite. Shower was great. Desk area useful. Plugs were very well spaced.
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September 2023 by Danelle Lucado
SpringHill Suites has a nice "Home Town" Bistro inside. Whether you're seated inside, complete with high top tables, a huge group table and a warm yet trendy atmosphere. Enjoy a drink and a wonderful meal while being served with a friendly smile, and spectacular service.
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August 2023 by Yossi Cohen
Very clean, well managed hotel, just away from downtown. Great spot if you intend to also explore the areas around Paso Robles, such as Moro Bay and the beautiful scenic drive around.
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August 2023 by Anon Amous (Flash Jordan)
Exceptional courtesy from the staff, checking in, and any request I made were all done straightway in a professional, precise manner. This hotel rock's good job. Marriott, you hired the right staff.!Food & drinks: The bartender could have had a better attitude. But overall, he came through at the end.
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August 2023 by annette Y
Nice hotel, beautiful pool, and great location. Everything was really clean and the staff was wonderful. However, breakfast could use some help. They served the same thing both Saturday and Sunday- unusual for Marriott, as we always stay at one. They weren't restocking things 15 minutes before closing, also unusual. Other than that, it was a wonderful stay.
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August 2023 by Dipak Kothary
The hotel was nice looking and is pretty big butwe had a horrible experience with service and is primarily reason I provide a 2 star rating1) Front Desk - we checked in very late but the front desk staff there was not friendly. I asked a few questions but she was not very keen on answering my questions and maybe becasue it was late night (past 1:00 am). However that did not leave me with a good feeling2) Hotel facility - nice clean facility and pretty big. Outside area was very nice albeit we were only there for 1 night so did not get to experience3) Breakfast - this was probably one of the worst breakfast experiences in my entire life , primarily from a service perspective. We got to breakfast at about 8 am and breakfast was supposed to be until 9 am.- The oatmeal container was empty ; when we asked the person to get oatmeal, she said rudely there is no more oatmeal as it is all finished. Really at 8 am it is all finished and she couldn't make add'l oatmeal when there is another hour left for breakfast and there were still many people walking in to eat- I went to get Tea but there was no hot water. I asked them to bring hot water and it took them more than 10 minutes to bring hot water. They had the same issue with coffee where guests were waiting for one of the coffee urns to be filled.- Fruit - they ran out of bananas and cut fruit and said they did not have any additional. Again by 8 am and we were not the only ones asking for it? I would think based on the number of rooms booked and people, the breakfast manager would know how much to make and stock- Bread - limited types and I got the feeling some of them were out of stock- Isn't the staff supposed to continuously check the coffee, hot water and other food items and ensure it is stocked . Why do customers have to ask and then wait a long time to get it- Overall breakfast staff was not helpful and at times rude. I don't think I heard anyone apologize that day and there definitely was no "service with a smile". It was more like "service with a groan"As a vegetarian , we cant eat many of the hot food items as they are primarily meat (sausages or bacon) so rely on fruit, oatmeal, bread, yoghurt, etc to start the day and when something like this happens , it really turns one off. Unfortunately, just because of the breakfast service, I would lend towards not recommending the hotel. Shame as the hotel is in a nice area
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August 2023 by BS Adventures
Room is decent, nothing amazing. Location is close to the freeway which is nice if your traveling. The breakfast was pretty good, but the coffee was horrible.
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August 2023 by Cz juarez
I only stayed here for one night and did not interact with staff. So I can not rate on service here.Spacious room with sofa bed available if you just want to accommodate one more person.(The hotel official pictures are accurate.)The room design appears to be a modification of an older layout to add in the suite. Divider is in the middle of the room. TV is on a swivel base so that it can turn towards either the bed side or the sofa side (but not both). Also if you brought your own game system such as switch, it is not easy to connect. (you need to unplug the hardwares, which i don't think the hotel wants you to do).Mobile key available which is very nice. Lots parking spaces for guests and they are free.Cross the road there is a Starbucks. Very convenient. 20mintes drive to San Luis Obispo to the south, or 10minutes to Paso to the north. Great location?
